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Added 1 min ago
Digital Operations Producer (French Services) (On Site)
CBC/Radio-Canada
Ottawa, ON
Full-time
Reporting to the Manager, Content Development and Production, you will fulfil a vital, newly created role as the national point of contact responsible for evaluating emerging technologies,…
Added 1 min ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
As an IT Site Manager, you will play a critical leadership role in ensuring technology enables the success of our manufacturing and business operations. You will lead a local IT team,…
Added 1 min ago
Project Manager, Regulatory Affairs
Transportation Investment Corporation
Vancouver, BC
$83,000 to $114,000 CAD / year
Full-time
Manages a tracking system to ensure all initiatives, deliverables, communications, reporting and submissions are documented and progressed.
Added 16 mins ago
Account Executive
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Surrey, BC
Full-time
…and Security (concierge, security, front-desk, and building manager services), and MintClean Building Maintenance (janitorial, cleaning, and building maintenance services). We are looking…
Added 16 mins ago
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Full-time
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Added 31 mins ago
Maintenance & Facilities Manager, Columbia Icefield
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Part-Time Sales Associate - Famous Footwear CAN
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…counts! As a ‘goal-getter’, you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among…
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Full-time
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$85,000 to $110,000 CAD / year
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We are looking for a results-driven Customer Growth Marketing Manager to own FacilityOS’s customer expansion and advocacy marketing programs. You will build scalable, measurable campaigns…
Added 31 mins ago
Industry Engagement Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…create meaningful industry connections. As the key relationship manager for a diverse portfolio of industry associations, corporations, and partners, you will identify, cultivate, and…
Added 31 mins ago
Laboratory Manager, Ottawa Health Innovation Hub Incubator
University of Ottawa
Canada
Full-time
…Centre (AMRC), where the incumbent will assume the role of manager to support incubated companies in their operations and growth. The incumbent will have a chance to create a unique…
Added 31 mins ago
Manager, Strategic and Academic Initiatives
University of British Columbia
Kelowna, BC · UBCO | Arts Building (ART)
$7,158.42 to $10,292.25 CAD / month
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Added 47 mins ago
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Retail Store Manager
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Added 1 hour ago
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Other
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Supervisor, Sale & Customer Loyalty
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Access Communications Co-operative Limited is looking for a detail-oriented and motivated individual with a positive attitude to join our Marketing & Sales team. The ideal candidate thrives…
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
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…counts! As a ‘goal-getter’, you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among…
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Account Representative
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…personnel with specialty roles. This position reports to the Sales Manager or Branch…
Added 1 hour ago
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The role of an Client Integration Manager involves leading projects or elements of large engagements, including client integration, service delivery and sales support. The Manager is…

TLC Solutions

Technical Account Manager

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description TLC Solutions is a managed IT services and communications provider that has been supporting clients since 1999, starting in the Valley of British Columbia and now serving businesses across BC, Alberta, and the United States. The company is built on transparency, expertise, and reliability, and is proud to maintain long-term client relationships. TLC Solutions is guided by values of Teamwork, Joy, Loyalty, Accountability, and Honesty, and a vision to deliver “Technolojoy” by helping organizations love and leverage technology. The team partners closely with each client to provide tailored computer systems support, managed IT services, strategic and technical consulting, and enterprise-class solutions. Operating with flexible month-to-month agreements, TLC Solutions focuses on delivering measurable value aligned with clients’ short- and long-term business goals.

Role Description The Technical Account Manager is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. Reporting to Head of Account Management, This role is responsible for managing assigned client accounts, building trusted relationships, and serving as the primary point of contact for technology-related needs. Day-to-day activities include coordinating managed IT services, overseeing technical support requests, and ensuring timely resolution of issues through effective troubleshooting and collaboration with internal teams. The Technical Account Manager will help define client technology roadmaps, participate in strategic planning, and align solutions with business objectives. The role also includes identifying opportunities to enhance services, supporting sales and renewal discussions, and maintaining accurate documentation and reporting for client environments.

Qualifications

Candidates should possess strong Account Management and client relationship skills, including experience serving as a primary point of contact.
Candidates should possess Technical Support and Troubleshooting skills to understand issues, prioritize incidents, and coordinate effective resolutions.
Candidates should possess Sales and upselling skills to identify service improvements and support technology recommendations aligned with client goals.
Candidates should possess Project Management skills to plan, coordinate, and deliver technology initiatives on time and within scope.
Relevant experience in managed IT services, MSP environments, or IT consulting is beneficial.
Strong communication, presentation, and documentation skills, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work collaboratively with technical teams, demonstrate accountability, and manage multiple client priorities in a fast-paced environment.
Post-secondary education in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience; relevant certifications (e.g., ITIL, Microsoft, Cisco) are an asset.

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More about this job

Responsibilities

Manage assigned client accounts as the primary contact for technology needs, coordinating managed IT services and support requests to ensure timely issue resolution. Develop client technology roadmaps, align solutions with business goals, identify service opportunities, support sales and renewals, and maintain accurate documentation and reporting.

Requirements

Candidates should have account management and client relationship experience, technical support and troubleshooting skills, and the ability to coordinate projects and support sales opportunities. Relevant managed IT services, MSP, or IT consulting experience is beneficial; strong communication and documentation skills and post-secondary education in a related field or equivalent practical experience are expected, while ITIL, Microsoft, or Cisco certifications are assets.

Skills

Account Management
Technical Support
Troubleshooting
Sales
Upselling
Project Management
Strategic Planning
Technology Roadmapping
Incident Prioritization
Managed IT Services
IT Consulting
Communication
Presentation
Documentation
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
IT Consulting
MSP
Account Management
Client Relationships
Technical Support
Troubleshooting
Incident Prioritization
Technology Roadmaps
Strategic Planning
Project Management
Sales
Upselling
Service Renewals
Client Documentation
Reporting
ITIL
Microsoft
Cisco
Computer Systems Support
Technology Consulting
Enterprise Solutions
Business Objectives

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