Jobs in Canada

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Added 37 mins ago
Purchasing Assistant
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Full-time
Completion of high school and/or applicable post-secondary education
Added 38 mins ago
Service Desk Analyst
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Vancouver, BC
Full-time
Post secondary education in related field and/or equivalent combination of education and experience.
Added 38 mins ago
Strategic Sourcing Manager
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Full-time
…portfolio, including professional services, advisory services, technology services, staff augmentation, managed services, and project-based Statements of Work (SOWs). The role partners with…
Added 38 mins ago
Analyst, Value and Risk Advisory
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Toronto, ON · CAN-CORP Toronto-Toronto, Canada
Full-time
Post-secondary degree in Commerce, Real Estate, Economics, Finance, Business Administration or other relevant education
Added 52 mins ago
Sales Consultant
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Full-time
Completion of post-secondary education or equivalent experience; CPSA designation is preferred
Added 1 hour ago
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Post secondary education in related field and/or equivalent combination of education and experience.
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
Lead Solutions Architect, Enterprise Technology Services
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Toronto, ON
Full-time
Join our Enterprise Technology Services team!
Added 1 hour ago
Actuarial Analyst - New Grad
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Toronto, ON
Full-time
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Added 1 hour ago
Actuarial Co-Op Student (Winter or Summer 2027)
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Toronto, ON
$39,900 to $74,100 CAD / year
Full-time
Completion of or currently enrolled in post-secondary education in Actuarial Science, Mathematics, Statistics, or a related field
Added 1 hour ago
Retail Shift Leader
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Added 2 hours ago
Preparation Technician - Mining
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Calgary, AB
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Post-secondary degree or diploma is considered an asset.
Added 3 hours ago
Career Educator
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…innovation. Your skills and experience can shape the future of education and make a real impact in our…
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Accounting Technician, Accounting Advisory Services
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Full-time
Post-secondary education in accounting or a related field
Added 4 hours ago
Executive Assistant / Office Coordinator
VS Group
North Bay, ON
Full-time
…organization providing accounting, bookkeeping, tax, consulting, technology, marketing, and business advisory services to individuals and…
Added 4 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Requires post-secondary education in a computer science program, hands on exposure to PC hardware and software support, and excellent written and verbal communications skills. Additional…
Added 4 hours ago
Property Adjuster, HYBRID- Markham, ON, Canada
ClaimsPro LP
Markham, ON
Full-time
Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

TLC Solutions

Technical Account Manager

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description TLC Solutions is a managed IT services and communications provider that has been supporting clients since 1999, starting in the Valley of British Columbia and now serving businesses across BC, Alberta, and the United States. The company is built on transparency, expertise, and reliability, and is proud to maintain long-term client relationships. TLC Solutions is guided by values of Teamwork, Joy, Loyalty, Accountability, and Honesty, and a vision to deliver “Technolojoy” by helping organizations love and leverage technology. The team partners closely with each client to provide tailored computer systems support, managed IT services, strategic and technical consulting, and enterprise-class solutions. Operating with flexible month-to-month agreements, TLC Solutions focuses on delivering measurable value aligned with clients’ short- and long-term business goals.

Role Description The Technical Account Manager is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. Reporting to Head of Account Management, This role is responsible for managing assigned client accounts, building trusted relationships, and serving as the primary point of contact for technology-related needs. Day-to-day activities include coordinating managed IT services, overseeing technical support requests, and ensuring timely resolution of issues through effective troubleshooting and collaboration with internal teams. The Technical Account Manager will help define client technology roadmaps, participate in strategic planning, and align solutions with business objectives. The role also includes identifying opportunities to enhance services, supporting sales and renewal discussions, and maintaining accurate documentation and reporting for client environments.

Qualifications

Candidates should possess strong Account Management and client relationship skills, including experience serving as a primary point of contact.
Candidates should possess Technical Support and Troubleshooting skills to understand issues, prioritize incidents, and coordinate effective resolutions.
Candidates should possess Sales and upselling skills to identify service improvements and support technology recommendations aligned with client goals.
Candidates should possess Project Management skills to plan, coordinate, and deliver technology initiatives on time and within scope.
Relevant experience in managed IT services, MSP environments, or IT consulting is beneficial.
Strong communication, presentation, and documentation skills, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work collaboratively with technical teams, demonstrate accountability, and manage multiple client priorities in a fast-paced environment.
Post-secondary education in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience; relevant certifications (e.g., ITIL, Microsoft, Cisco) are an asset.

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More about this job

Responsibilities

Manage assigned client accounts as the primary contact for technology needs, coordinating managed IT services and support requests to ensure timely issue resolution. Develop client technology roadmaps, align solutions with business goals, identify service opportunities, support sales and renewals, and maintain accurate documentation and reporting.

Requirements

Candidates should have account management and client relationship experience, technical support and troubleshooting skills, and the ability to coordinate projects and support sales opportunities. Relevant managed IT services, MSP, or IT consulting experience is beneficial; strong communication and documentation skills and post-secondary education in a related field or equivalent practical experience are expected, while ITIL, Microsoft, or Cisco certifications are assets.

Skills

Account Management
Technical Support
Troubleshooting
Sales
Upselling
Project Management
Strategic Planning
Technology Roadmapping
Incident Prioritization
Managed IT Services
IT Consulting
Communication
Presentation
Documentation
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
IT Consulting
MSP
Account Management
Client Relationships
Technical Support
Troubleshooting
Incident Prioritization
Technology Roadmaps
Strategic Planning
Project Management
Sales
Upselling
Service Renewals
Client Documentation
Reporting
ITIL
Microsoft
Cisco
Computer Systems Support
Technology Consulting
Enterprise Solutions
Business Objectives

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