Find work in Canada.

332,825 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Senior Counsel, Specialized Finance
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
BIM/GIS Delivery Manager
Bechtel Corporation
Toronto, ON
Full-time
The Senior BIM/GIS Delivery Manager provides strategic leadership for BIM, GIS, Information Management, and Digital Delivery across the Ontario Line Project. Working within the Project…
Added 1 min ago
Senior Investment Coordinator
OPTrust
Toronto, ON
Contract
Reporting to the Senior Executive Managing Director and Global Head of Liquid Assets, Total Portfolio Management (TPM), this role will oversee various operational and business…
Added 1 min ago
Property Manager-London, Ontario
Fuze HR Solutions
London, ON
Full-time
This role is ideal for a CMRAO Licensed Property Manager who is confident managing their own portfolio, supporting on-site teams, and demonstrating strong leadership and accountability. The…
Added 1 min ago
Gestionnaire principal(e), Consolidation / Senior Manager, Financial Consolidation
Fuze HR Solutions
Montreal, QC
$120,000 to $140,000 CAD / year
Full-time
A leading organization specializing in supply chain management is currently looking for a Senior Manager, Financial Consolidation to join its finance team located in downtown Montreal.
Added 1 min ago
Business Development Manager – Microsoft BizApps
Visionet Systems Inc.
Canada
Full-time
Visionet is looking for a high-performing Business Development / Sales Manager to drive growth across our Microsoft-focused business in Canada. This is a new-business-focused sales role for…
Added 1 min ago
RQ00789 - Systems Testing/QA Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
Contract
Analyze business and technical requirements and translate them into effective testing solutions.
Added 3 mins ago
Credit Analytics Risk Manager
HomeEquity Bank
Toronto, ON
Full-time
…combination of visualization tools, produce analytical insights for senior management and Board…
Added 3 mins ago
Superviseur des opérations / Operations Supervisor
BGO Real Estate
Montreal, QC · Saint-Leonard, QC
Full-time
Added 3 mins ago
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 3 mins ago
Business Development Manager
Grantek Systems Integration
Burlington, ON
Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 15 mins ago
Manager, Internal Audit & Risk Management
Mattamy Asset Management
Toronto, ON
Full-time
Contribute to the strategic development of the Internal Audit & Risk Management function by advancing methodologies, tools, data analytics capabilities, and continuous improvement…
Added 15 mins ago
MANAGER / SENIOR MANAGER, PORTFOLIO MANAGEMENT
BDC
Meadowvale, NS
Full-time
The Manager / Senior Manager, Portfolio Management contributes to updating the Bank’s loan portfolio by processing service requests and annual reviews required during the life cycle of a…
Added 16 mins ago
CLIENT SUPPORT COORDINATOR, OTTAWA AND KINGSTON
BDC
Kingston, ON
Full-time
Provide excellent support service to the business development team and business center manager.
Added 16 mins ago
Senior Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
Senior Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Added 16 mins ago
CLIENT SUPPORT COORDINATOR, OTTAWA AND KINGSTON
BDC
Ottawa, ON
Full-time
Provide excellent support service to the business development team and business center manager.
Added 16 mins ago
Chief Compliance Officer
VanEck
Toronto, ON
Full-time
Minimum of five years in Canadian investment management compliance, including time in an intermediate or senior compliance role at an investment fund manager, portfolio manager, or exchange…
Added 16 mins ago
Senior Electrical, Instrumentation & Controls Engineer (EI&C)
Mantu Manager Program
Oakville, ON
Full-time
We are seeking a Senior Electrical, Instrumentation & Controls (EI&C) Engineer to join a multidisciplinary engineering team delivering complex industrial and water treatment projects. In…
Added 16 mins ago
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
Full-time
Lead and influence platform engineering and shared cloud service initiatives supporting multiple applications, development teams, and business units.
Added 16 mins ago
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
Full-time
Drive business development activities including new client acquisition, pursuit leadership, pipeline growth, and strategic account expansion
Added 16 mins ago
MANAGER / SENIOR MANAGER, PORTFOLIO MANAGEMENT
BDC
Kitchener, ON
Full-time
The Manager / Senior Manager, Portfolio Management contributes to updating the Bank’s loan portfolio by processing service requests and annual reviews required during the life cycle of a…
Added 16 mins ago
Handler
BLP Avocats | Lawyers
Montreal, QC
Full-time
BLP is searching for an Operations Manager to assist in the implementation of structure and processes in the course of the growth of the firm. The Operations Manager will play the role of…
Added 16 mins ago
Senior Financial Analyst – FP&A, Fuel
Alimentation Couche-Tard
Laval, QC
Internship
Reporting to the Senior Manager, Fuel Finance, you will deliver accurate financial insights, improve reporting, and contribute to the development of planning and performance management…
Added 18 mins ago
Manager, Digital, Brand and Design
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Communications and Content Strategy, this position is responsible for managing the development and delivery of creative content, design and digital solutions to…
Added 18 mins ago
Associate Development Manager
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Under the direction of a Senior Development Manager, the Associate Development Manager is responsible for assisting with planning and organizing various initiatives undertaken by the…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What You'll Own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What You'll Bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

Apply About employer

More about this job

Responsibilities

Manage a tiered portfolio of managed-service clients, providing technical recommendations, conducting environment assessments and business reviews, and developing proposals and roadmaps. Own renewals, account growth, and service recovery, including client communication and follow-through when issues occur.

Requirements

Requires 7+ years of client-facing experience at an MSP or IT services firm, including ownership of renewals and experience handling client price increases. Candidates should have solid knowledge of Microsoft 365, Windows, networking, backup, and endpoint security, along with solution-scoping and proposal-writing experience; a valid driver's licence and willingness to travel are also required.

Skills

Technical Consultation
Solution Design
Managed Services
Renewal Management
Proposal Development
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Service Recovery
Technology Business Reviews
Account Growth
Autotask
IT Glue

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
IT Services
Client Portfolio
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Azure
Windows Server
Windows Desktop
Networking
Backup
Endpoint Security
Autotask
IT Glue
CIS
PIPEDA
BC FIPPA
Cyber Insurance
ITIL Foundation
CompTIA Network+
CompTIA Security+
Renewals
Service-Level Agreements
Technology Business Reviews
Solution Design
Service Recovery

Report this job