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Added 7 hours ago
Senior Systems Integration Engineer
ADGA Group
Ottawa, ON
$135,000 to $150,000 CAD / year
Full-time
ADGA Group is a proudly Canadian-owned and operated defence and security technology company specializing in purpose-built solutions for government and industry. We deliver mission-critical…
Added 10 hours ago
Lead Engineer
Raymond James Ltd.
Vancouver, BC
Full-time
The Lead Engineer is the senior technical engineering lead within Digital Workplace & Platform, responsible for improving the stability, resilience, automation, control effectiveness, and…
Added 10 hours ago
Platform Modernization Engineer
Zodiac Solutions, Inc
Montreal, QC
Full-time
We are seeking a Software Engineer to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational reliability of mission critical…
Added 12 hours ago
Senior Cybersecurity Engineer
Charger Logistics Inc.
Brampton, ON
Full-time
We are looking for a Senior Cybersecurity Engineer to design, implement, operate, and continuously improve cybersecurity capabilities across endpoint, identity, network, cloud, and security…
Added 12 hours ago
Systems Engineer - Managed Services
Exchange Technology Services Inc.
Winnipeg, MB
…including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and…
Added 12 hours ago
Technical Client Care Manager
TLC Solutions
Langley (District), BC · Langley, British Columbia
Full-time
…need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes…
Added 13 hours ago
Cybersecurity Specialist
J&M Group
Toronto, ON
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 13 hours ago
Technical Client Care Manager
TLC Solutions
Langley (District), BC · City of Langley, BC
Full-time
…need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes…
Added 13 hours ago
Senior Systems Integration Engineer
Work in Ottawa
Ottawa, ON
$135,000 to $150,000 CAD / year
Full-time
We are excited to partner with ADGA to attract top talent for Senior Systems Integration Engineer.
Added 14 hours ago
Lead Engineer
Raymond James
Vancouver, BC
Full-time
The Lead Engineer is the senior technical engineering lead within Digital Workplace & Platform, responsible for improving the stability, resilience, automation, control effectiveness, and…
Added 15 hours ago
Aviation Cyber security Engineer
Trivosys Technologies LLC
Dorval, QC
Full-time
Knowledge of IT and/or Aviation Information Security Management System principles
Added 18 hours ago
Cyber Security Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 18 hours ago
Cyber Security Engineer I
TD
Toronto, ON
Full-time
As a Security Engineer I, you will participate in the design, build, certification, deployment, and transition of security solutions to operational support teams. You will work…
Added 19 hours ago
Security Researcher Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities.
Added 19 hours ago
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 19 hours ago
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Assists in design and monitor the security of the Hospital’s network and systems based on policies and standards set by Cyber leadership.
Added 1 day ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
As RBC continues to grow and innovate, the size and complexity of our security solutions are on the rise. In parallel, increased diligence is required for RBC to ensure our security…
Added 1 day ago
Analyste/ingénieur principal ou principale en cybersécurité OT
Alithya
Pickering, ON
Full-time
Lead cyber security Governance Risk and Compliance (GRC) activities, including:
Added 1 day ago
(Fastwater Staffing) Satellite TT&C/PDT Systems Engineer - Montreal, Canada | Full Relocation Package
HIKINEX
QC
Contract
Collaborate with cyber-security to embed resilience and security by design.
Added 1 day ago
Security Researcher Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities.
Added 1 day ago
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As a Senior Associate – Cyber Security Forward Deployed Engineer , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will…
Added 1 day ago
Service Manager
LanceSoft, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
Contract
The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber…
Added 1 day ago
OxyChem DCS Control Systems Engineer
OxyChem
Thorold, ON
Full-time
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario. Essential Job…
Added 1 day ago
Senior Frontend Engineer
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
Full-time
Collaborate with industry leaders in cyber security.
Added 1 day ago
AI Engineer
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
Full-time
You will work closely with the Software Architect, Rust Backend Engineers, Senior Frontend Engineer, and Cloud & Deployment Engineer to embed AI into both: our product (NHI / security…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What You'll Own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What You'll Bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

Apply About employer

More about this job

Responsibilities

Manage a tiered portfolio of managed-service clients, providing technical recommendations, conducting environment assessments and business reviews, and developing proposals and roadmaps. Own renewals, account growth, and service recovery, including client communication and follow-through when issues occur.

Requirements

Requires 7+ years of client-facing experience at an MSP or IT services firm, including ownership of renewals and experience handling client price increases. Candidates should have solid knowledge of Microsoft 365, Windows, networking, backup, and endpoint security, along with solution-scoping and proposal-writing experience; a valid driver's licence and willingness to travel are also required.

Skills

Technical Consultation
Solution Design
Managed Services
Renewal Management
Proposal Development
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Service Recovery
Technology Business Reviews
Account Growth
Autotask
IT Glue

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
IT Services
Client Portfolio
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Azure
Windows Server
Windows Desktop
Networking
Backup
Endpoint Security
Autotask
IT Glue
CIS
PIPEDA
BC FIPPA
Cyber Insurance
ITIL Foundation
CompTIA Network+
CompTIA Security+
Renewals
Service-Level Agreements
Technology Business Reviews
Solution Design
Service Recovery

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