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Added 1 min ago
Relationship Manager Intern, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
Full-time
Your natural flair for connecting to prospects, new and existing clients by providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is…
Added 15 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 15 mins ago
Senior Financial Analyst, Real Estate Finance
Nicola Wealth
Vancouver, BC
Full-time
…impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same…
Added 30 mins ago
Manager of Financial Planning & Analysis
Victoria Cool Aid Society
Victoria, BC
Full-time
This position oversees the Senior Accountant, AR and AP specialists, and Accounting Assistant, and supervises the reporting, accounts payable, and accounts receivable functions for the…
Added 31 mins ago
Senior Manager Cyber Cloud Security and AI
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As a Senior Manager Cyber Cloud Security and AI, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 45 mins ago
Business Development Manager - Paint, Canada
Festool USA
Toronto, ON
Full-time
As Business Development Manager - Paint, Canada, you will help shape Festool’s presence in the Canadian professional paint market. Based in the Greater Toronto Area and reporting to the…
Added 45 mins ago
Director, Financial Planning & Analysis - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Join SLC Management's Toronto-based team as a Director/Senior Director, FP&A in a highly visible role that extends well beyond traditional financial planning and analysis. In addition to…
Added 45 mins ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
Join SLC Management's Toronto-based team as a Director/Senior Director, FP&A in a highly visible role that extends well beyond traditional financial planning and analysis. In addition to…
Added 1 hour ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON
Full-time
Join SLC Management's Toronto-based team as a Director/Senior Director, FP&A in a highly visible role that extends well beyond traditional financial planning and analysis. In addition to…
Added 1 hour ago
IT Field Services Technician
Lifemark Health Group
Ottawa, ON
$55,000 to $65,000 CAD / year
Full-time
We’re looking for IT Field Services Technician to join our team in Ottawa, Ontario. Reporting to the Senior Manager, IT Field Operations you will be responsible for travelling within the…
Added 1 hour ago
Senior Manager, Talent Acquisition
Lifemark Health Group
Montreal, QC
Full-time
Reporting the the Senior Director, Talent Strategy, the Senior Manager, Talent Acquisition, is responsible for setting up the strategy, processes, and criteria to enable a systematic and…
Added 1 hour ago
Hotel General Manager (Sales oriented) – for a Full-Service City Center Luxury Boutique Hotel in Vancouver
Renard International Hospitality Search Consultants
Calgary, AB
Full-time
The General Manager will have overall responsibility for the hotel's operations, financial performance, sales strategy, guest experience, and food & beverage outlets. A major focus of the…
Added 1 hour ago
Senior Product Manager
RocketRez
Canada
Full-time
…stores, and the data that tells them how how to grow their…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Victoria, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Victoria, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 1 hour ago
Channel Engagement Manager
Miovision
Kitchener, ON
$166,000 to $250,000 CAD / year
Full-time
We are looking for a Channel Engagement Manager to take the wheel on monetizing our strategic partner networks (such as major telematics providers, AT&T, Ericsson, HAAS, and Whelen), acting…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Langley (District), BC · City of Langley, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Langley (District), BC · City of Langley, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Vancouver, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 1 hour ago
Group Manager, Heritage
WSP in Canada
Vancouver, BC
Full-time
WSP is currently seeking a Group Manager to lead our Lower Mainland Heritage team, part of the Heritage business in BC and Yukon. Reporting to the Director of Heritage, you will provide…
Added 2 hours ago
Relationship Manager, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
Full-time
Your natural flair for connecting to prospects, new and existing clients by providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is…
Added 2 hours ago
Senior Manager, Back-End Development
Royal Bank of Canada
Toronto, ON
Full-time
As part of a major payment modernization initiative, Royal Bank of Canada is seeking a hands-on Senior Manager to lead a team of backend developers while actively contributing to code…
Added 2 hours ago
Head of Content
Brodie Rec League
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
You are not holding the camera and you are not doing this alone. Brodie has a Creative Director for film and content, a Senior Photographer, a Senior Producer, a bench of shooters in every…
Added 2 hours ago
Senior Manager, Assurance and Accounting
ACCA Careers
Summerside, PE
Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 2 hours ago
Senior Consultant - GCP Cloud Infrastructure Architect
Deloitte
Toronto, ON
Full-time
This is a Senior Consultant role: 7–10 years of total experience with 4–6 years hands-on on Google Cloud (or equivalent cloud with a credible GCP transition path). You will lead workstreams…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What You'll Own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What You'll Bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

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More about this job

Responsibilities

Manage a tiered portfolio of managed-service clients, providing technical recommendations, conducting environment assessments and business reviews, and developing proposals and roadmaps. Own renewals, account growth, and service recovery, including client communication and follow-through when issues occur.

Requirements

Requires 7+ years of client-facing experience at an MSP or IT services firm, including ownership of renewals and experience handling client price increases. Candidates should have solid knowledge of Microsoft 365, Windows, networking, backup, and endpoint security, along with solution-scoping and proposal-writing experience; a valid driver's licence and willingness to travel are also required.

Skills

Technical Consultation
Solution Design
Managed Services
Renewal Management
Proposal Development
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Service Recovery
Technology Business Reviews
Account Growth
Autotask
IT Glue

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
IT Services
Client Portfolio
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Azure
Windows Server
Windows Desktop
Networking
Backup
Endpoint Security
Autotask
IT Glue
CIS
PIPEDA
BC FIPPA
Cyber Insurance
ITIL Foundation
CompTIA Network+
CompTIA Security+
Renewals
Service-Level Agreements
Technology Business Reviews
Solution Design
Service Recovery

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