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Added 3 mins ago
AVEVA Enterprise SCADA Specialist
SGS
Vancouver, BC
$85,000 to $165,000 CAD / year
Full-time
Provide ongoing support of client Enterprise SCADA systems under managed service agreements, contributing to Tier 1 and Tier 2 activities with senior escalation.
Added 3 mins ago
Senior Events and Promotions Specialist-Limited Term
Ontario Tech University
Oshawa, ON
Internship
Reporting to the Manager, Integrated Communications & Engagement, the Senior Events and Promotions Specialist leads the planning, coordination, and execution of high-profile, pan-university…
Added 3 mins ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 3 mins ago
JR-210934 Project Manager Senior / Delivery Lead
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Mississauga, ON
Full-time
The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means…
Added 3 mins ago
Waitstaff
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Part-time
Recognition and Rewards for service excellence and safety
Added 3 mins ago
Occupational Therapist - Occupational Therapy Corporate
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…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
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Senior Finance Lead
Government of Alberta
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Reporting to the Manager, Finance Operations and the Assistant Public Trustee - Finance, the Senior Finance Lead plays a critical leadership role in ensuring the effective, efficient,…
Added 19 mins ago
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Calgary, AB
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Coordinate with Service, Admin, and third-party logistics service providers regarding on-time delivery to the client.
Added 19 mins ago
Customer Value Manager - Ontario
Tekion
Remote, Canada
$94,000 to $117,000 CAD / year
Full-time · Remote
The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This…
Added 19 mins ago
Senior Manager, Supplier Relationship Management
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Full-time
Join our Enterprise Supplier Management and Procurement Operations services team as a Senior Manager where you'll shape the future of how we work with our most critical business partners.…
Added 33 mins ago
DevOps Engineer
Raise
Calgary, AB
Full-time
The Senior DevOps Engineer with Release Coordination experience to join our client’s technology team. In this critical role, you will help support and empower executive DevOps initiatives,…
Added 33 mins ago
Job ID #31774: Supervisor, Business Applications (EAM) - REPOST
City Of Hamilton
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…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 33 mins ago
National Account Director
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Toronto, ON · Greater Toronto Area, Canada
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A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 33 mins ago
Director, Analytics & Insights
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$130,000 to $170,000 CAD / year
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Oversee the development of curated datasets, semantic models, certified metrics, dashboards, scorecards, and client-facing reporting solutions.
Added 33 mins ago
Director, Analytics & Insights
Securian Canada
Toronto, ON
$130,000 to $170,000 CAD / year
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Oversee the development of curated datasets, semantic models, certified metrics, dashboards, scorecards, and client-facing reporting solutions.
Added 33 mins ago
Auditeur(trice) Adjoint(e) II/Staff Accountant II
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Working alongside experienced managers and senior leaders, you'll gain exposure to the full audit process while building meaningful client relationships. With strong mentorship, ongoing…
Added 50 mins ago
Technical Client Care Manager
TLC Solutions
Langley (District), BC · Langley, British Columbia
Full-time
7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Added 50 mins ago
Property Manager (Etobicoke)
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$90,000 to $95,000 CAD / year
As a Property Manager at ICON Property Management, you will be the primary on-site representative for a residential condominium community, ensuring the smooth delivery of day-to-day…
Added 50 mins ago
Copy of Property Manager (Richmond Hill)
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$90,000 to $100,000 CAD / year
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Added 1 hour ago
Network Edge Specialist
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Cidel Is a Canadian-based Global Private Bank And Asset Manager. We Help High Net Worth Individuals, Families And Institutions Protect And Grow Their Wealth. Our Expertise Spans Three…
Added 1 hour ago
Account & Engagement Manager
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Full-time
Highspring is seeking an Account & Engagement Manager to drive business development, grow strategic client relationships, and position our consulting and professional services capabilities…
Added 1 hour ago
Manager,Capital Projects Advisory
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…broader Infrastructure & Real Estate Advisory practice), our Manager helps our clients define, evaluate, plan and prepare for undertaking major initiatives. You would help manage scope,…
Added 1 hour ago
Senior PeopleSoft Integration Developer
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Reporting to the Manager, EABA, the Senior PeopleSoft Integration Developer is responsible for the analysis, design, execution and coordination of development efforts to facilitate…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What You'll Own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What You'll Bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

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More about this job

Responsibilities

Manage a tiered portfolio of managed-service clients, providing technical recommendations, conducting environment assessments and business reviews, and developing proposals and roadmaps. Own renewals, account growth, and service recovery, including client communication and follow-through when issues occur.

Requirements

Requires 7+ years of client-facing experience at an MSP or IT services firm, including ownership of renewals and experience handling client price increases. Candidates should have solid knowledge of Microsoft 365, Windows, networking, backup, and endpoint security, along with solution-scoping and proposal-writing experience; a valid driver's licence and willingness to travel are also required.

Skills

Technical Consultation
Solution Design
Managed Services
Renewal Management
Proposal Development
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Service Recovery
Technology Business Reviews
Account Growth
Autotask
IT Glue

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
IT Services
Client Portfolio
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Azure
Windows Server
Windows Desktop
Networking
Backup
Endpoint Security
Autotask
IT Glue
CIS
PIPEDA
BC FIPPA
Cyber Insurance
ITIL Foundation
CompTIA Network+
CompTIA Security+
Renewals
Service-Level Agreements
Technology Business Reviews
Solution Design
Service Recovery

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