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Added 1 min ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
A resourceful, hyper-curious technology professional who independently owns technical architecture decisions for agent and conversational-AI solutions built on Microsoft Copilot Studio and…
Added 16 mins ago
Senior Machine Learning Engineer
Just Eat Takeaway.com
AB
Full-time
As a Senior ML Engineer you will take a leadership role in shaping the strategic direction of our machine learning infrastructure, proactively identifying opportunities for innovation and…
Added 1 hour ago
Senior Mechanical Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world for more than 60 years. We are proud to be the steward of Canadian…
Added 1 hour ago
Senior Environmental Scientist or Engineer
AtkinsRéalis
Nelson, BC · Trail, BC
Part-time
We are seeking an experienced Senior Environmental Scientist or Engineer on a casual basis. They will be part of a team of 30+ staff across the Kootenay Region and over 150 people across…
Added 1 hour ago
Senior Cloud Security Engineer ( Global Security)
RBC
Vancouver, BC · Toronto, ON
Full-time
…to further secure RBC’s AWS environment. In this role as a Senior Cloud Security Engineer, you will develop AWS security controls and drive the development of innovative cloud security…
Added 1 hour ago
Senior ML/AI Engineer
Canadian Tire Corporation
Toronto, ON
Full-time
Excellent oral and written communication skills, with the ability to communicate both technical and business concepts, as well as strong presentation skills.
Added 1 hour ago
Senior Full-Stack Developer
St. Joseph Communications
Toronto, ON
$100,000 to $120,000 CAD / year
Our engineering team is seeking a Senior Full-Stack Developer to play a key role in the engineering function for our Media organization. In this role you will be responsible for maintaining…
Added 1 hour ago
Project Consultant (Renewable Energy)
BTY CONSULTANCY GROUP INC
Vancouver, BC · Toronto, ON
$65,000 to $85,000 CAD / year
Full-time
…division plays a leading role in delivering trusted advisory services to lenders, investors, and owners worldwide. Our Renewable Energy Services team provides Technical Due Diligence,…
Added 1 hour ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 1 hour ago
Power Market Sector Lead, Canada
HDR
Calgary, AB
Full-time
The Power Market Sector Leader will bring power generation, power delivery, hydropower, or comparable technical experience, with a seller/doer mindset to grow these services with power…
Added 2 hours ago
Senior Associate, Recruiting (12-Month Contract)
Capital One
Toronto, ON
Full-time
The Senior Recruiter is responsible for recruiting/sourcing technology and business professionals; Software engineer, Product Manager, Business Analyst, Data Science, Process Manager and…
Added 2 hours ago
BLE Senior Software Engineer/Developer
Garmin International, Inc.
Cochrane, AB
Full-time
Garmin Canada is seeking a full-time Senior Software Engineer/Developer to solve real-world connected-device problems in a collaborative, embedded-systems environment.
Added 3 hours ago
Senior AI Forward Deployment Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
We are seeking a Senior AI Forward Deployment Engineer to join the Artificial Intelligence team within Norton Rose Fulbright Canada. This role will design, build, deploy, and optimize…
Added 3 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON · Calgary, AB
Full-time
The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
Added 3 hours ago
Senior Software Engineer
Dye & Durham Talent Team
Montreal, QC
We are looking for a Senior Software Engineer who will be responsible for developing, maintaining, and enhancing in-house software applications that are critical to business operations and…
Added 3 hours ago
Founding Staff Platform Engineer
Clutch Technologies Inc.
Toronto, ON
Experience operating as a Staff Engineer, Technical Lead, or senior individual contributor driving technical strategy across multiple teams.
Added 3 hours ago
Senior Manager, Maintenance and Technical Services
Sofina Foods Inc
Brampton, ON
Position Title: Senior Manager, Maintenance and Technical Services
Added 4 hours ago
Windows Engineer II
TD
Toronto, ON
Full-time
We are seeking an experienced Senior Windows Engineer to join our Windows Engineering team. The successful candidate will be responsible for developing enterprise Windows standards,…
Added 4 hours ago
Senior Manager, Engineering
TD
Toronto, ON
Full-time
The Senior Manager, Engineering role requires in-depth experience in building enterprise scaled cloud platforms, enabling cloud services and compute capabilities, and codifying patterns for…
Added 4 hours ago
Senior AI Full‑Stack Engineer
Manulife
Waterloo, ON
Full-time
We are seeking a Senior Full‑Stack AI Engineer to help shape how modern AI‑driven software is built, deployed, and scaled. In this role, you will work at the intersection of cloud…
Added 4 hours ago
Senior Software Engineer
Microsoft
Vancouver, BC
Full-time
Within the Azure Monitor team, we are looking for a Senior Software Engineer to help build and evolve the Azure Monitor backend systems. This role is ideal for someone who can own…
Added 4 hours ago
Software Development Engineer - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
We are seeking a highly skilled Software Engineer to contribute to a cross-functional team building transformative AI agents for HR & Finance. This role is crucial in implementing tooling…
Added 4 hours ago
Team Lead, AI Engineering
The Citco Group Limited
Halifax, NS
Full-time
Set technical direction with architects and senior engineers across AI services, machine learning, RAG, document processing, agent workflows, data pipelines, application integration and…
Added 4 hours ago
Senior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
…support secure, cloud-native and AI-enabled applications. In this senior role, you will lead the technical design and delivery of complex AI and machine-learning capabilities across…
Added 5 hours ago
Electrical & Instrumentation Engineer
Veolia | North America
Oakville, ON
Full-time
…budget, and ensuring project risks are mitigated. This is a Senior role within the team, the chosen individual will complete the electrical and/or instrumentation design for a wide range of…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What You'll Own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What You'll Bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

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More about this job

Responsibilities

Manage a tiered portfolio of managed-service clients, providing technical recommendations, conducting environment assessments and business reviews, and developing proposals and roadmaps. Own renewals, account growth, and service recovery, including client communication and follow-through when issues occur.

Requirements

Requires 7+ years of client-facing experience at an MSP or IT services firm, including ownership of renewals and experience handling client price increases. Candidates should have solid knowledge of Microsoft 365, Windows, networking, backup, and endpoint security, along with solution-scoping and proposal-writing experience; a valid driver's licence and willingness to travel are also required.

Skills

Technical Consultation
Solution Design
Managed Services
Renewal Management
Proposal Development
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Service Recovery
Technology Business Reviews
Account Growth
Autotask
IT Glue

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
IT Services
Client Portfolio
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Azure
Windows Server
Windows Desktop
Networking
Backup
Endpoint Security
Autotask
IT Glue
CIS
PIPEDA
BC FIPPA
Cyber Insurance
ITIL Foundation
CompTIA Network+
CompTIA Security+
Renewals
Service-Level Agreements
Technology Business Reviews
Solution Design
Service Recovery

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