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Added 1 min ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
…programs across Canada. Reporting to the North America Product and Commercial Programs Manager, this role will play a critical part in driving the success of our fuels portfolio, enhancing…
Added 16 mins ago
Fuels Product Advisor
Imperial Oil
Edmonton, AB
Full-time
…programs across Canada. Reporting to the North America Product and Commercial Programs Manager, this role will play a critical part in driving the success of our fuels portfolio, enhancing…
Added 16 mins ago
Manager, Financial Planning and Analysis
General Fusion
Richmond, BC
Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 16 mins ago
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 30 mins ago
Actuarial Intern (QC) - Summer 2027
CAA Club Group
Montreal, QC
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 30 mins ago
Actuarial Intern (ON) - Fall 2027
CAA Club Group
Mississauga, ON
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 30 mins ago
Actuarial Intern (ON) - Summer 2027
CAA Club Group
Mississauga, ON
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 30 mins ago
Actuarial Intern (QC) - Winter 2027
CAA Club Group
Montreal, QC
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 30 mins ago
Actuarial Intern (QC) - Fall 2027
CAA Club Group
Montreal, QC
Reporting to an Actuarial Manager, the Actuarial student will work closely with other Actuarial Associates, Senior Management and other stakeholders in our Mississauga and Montreal offices.…
Added 30 mins ago
Associate, Technical Support
Scotiabank
Toronto, ON
Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to…
Added 30 mins ago
Manager, Pricing
Scotiabank
Toronto, ON
The Manager, Pricing Operations is accountable for leading or supporting the execution of different Real Estate Secured Lending (RESL) pricing initiatives for residential mortgages and…
Added 30 mins ago
Project Manager - Halifax
RBC
Bedford, QC · Halifax, NS
Full-time
…Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance…
Added 45 mins ago
Senior Project Manager, ICI Construction
Ledcor
Toronto, ON · Caledon, ON · Pickering, ON
Full-time
We are hiring a Senior Project Manager to assist in the delivery of large-scale, multidisciplinary projects that make a lasting impact on communities. Are you an experienced Project Manager…
Added 45 mins ago
Project Director, ICI Building Construction
Ledcor
Toronto, ON
Full-time
10+ years of related work experience as a Senior Project Manager on complex commercial, industrial construction projects; Experience managing construction projects within hospitals,…
Added 45 mins ago
Senior Project Manager (Commercial Interiors)
Clearspace
Toronto, ON
Full-time
This is a senior, hands-on leadership role. As a Senior Project Manager you are both a project leader and a people leader.
Added 53 mins ago
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
Full-time
…design and engineering analyses of various types of retail, commercial, industrial and residential site layouts throughout regions where we do business. Projects include working with…
Added 53 mins ago
Senior Project Manager
Ansept Construction
AB · Greater Edmonton Metropolitan Area
Full-time
Ansept Construction is a growing general contractor delivering residential, commercial, multifamily, restoration, and design-build projects across Western Canada. We are hiring a Senior…
Added 53 mins ago
Senior Project Manager
Almadev
Toronto, ON · North York, ON
Full-time
We are seeking an experienced Senior Project Manager to lead the successful delivery of complex high-rise and master-planned developments. This is a senior leadership role for a…
Added 53 mins ago
Senior Manager, B2B E-Commerce Programs
Samsung Electronics
Mississauga, ON
Full-time
The Senior Manager, B2B E-Commerce Programs will oversee the entire B2B business portfolio including internal/external EPP, SMB, Direct EPP, Marketplace and channel expansion for all…
Added 53 mins ago
BOMA BEST Program Coordinator
BOMA Canada
Canada
Contract
BOMA Canada’s flagship program is BOMA BEST, Canada’s leading sustainability management and certification program for existing commercial real estate. For the past 5 years we have invested…
Added 53 mins ago
Senior Manager, Housing Development (2026-353-HHS)
WoodGreen Community Services
Toronto, ON
Full-time
The Senior Manager, Housing Development is a senior, detail-oriented project lead responsible for supporting the advancement of WoodGreen’s affordable, supportive and mixed-income housing…
Added 1 hour ago
Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
Full-time
The ideal candidate will bring significant experience in wealth management, a strong understanding of the advisor landscape, and a demonstrated ability to build trusted relationships with…
Added 1 hour ago
Site Superintendent
Ansept Construction
AB · Greater Edmonton Metropolitan Area
Full-time
…project sites from mobilization through to handover. As the senior on-site authority, you are responsible for trade coordination, safety enforcement, schedule management, and quality…
Added 1 hour ago
Marketing Director
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
Provide leadership and oversight to CADSI’s sponsorship function through the Manager, Sponsorship, ensuring alignment between sponsorship strategy, commercial objectives, marketing, and…
Added 1 hour ago
Senior Manager, Housing Development (2026-353-HHS)
WoodGreen Community Services
Toronto, ON
Full-time
The Senior Manager, Housing Development is a senior, detail-oriented project lead responsible for supporting the advancement of WoodGreen’s affordable, supportive and mixed-income housing…

TLC Solutions

Technical Client Care Manager

Langley (District), BC, Canada
Langley, BC, V1M 0A4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.

You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.

What you'll own

A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
Discovery and environment assessments that turn into real recommendations
Technology business reviews that end in a dated roadmap the client has agreed to
Proposals covering pricing, service levels and implementation
Renewals, including price increases, and the judgment to know when to hold and when to restructure
Growth inside your existing accounts, from triggers you found yourself
Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through

What you'll bring

7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
Experience owning renewals, including at least one price increase you held with a client who pushed back
Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
A story about carrying a client through a serious service failure and keeping them
Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
A valid driver's licence and willingness to travel the territory, including overnight trips

Technical consultation and solution design

You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.

Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
Design tailored managed-service solutions with the Technical Services team.
Prepare and present proposals covering pricing, service levels and implementation plans.
Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
Provide pre-sales and post-sales technical support

Preferred

Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
Experience delivering strategic account plans or quarterly business reviews.
Experience working a book organised into service tiers.

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More about this job

Responsibilities

You will manage a tiered portfolio of clients, acting as the primary technical and commercial point of contact for IT strategy and service delivery. Responsibilities include conducting environment assessments, developing technology roadmaps, managing renewals, and overseeing service recovery during technical failures.

Requirements

Candidates must have 7+ years of client-facing experience in an MSP or IT services environment with a proven track record in account management or sales engineering. Proficiency in Microsoft 365, Windows server environments, and professional proposal development is required, along with a valid driver's license.

Skills

Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Windows Server
Networking
Endpoint Security
Solution Design
Proposal Writing
Autotask
IT Glue
Service Recovery
Strategic Planning
Technical Consultation

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
MSP
Account Management
Sales Engineering
Technical Account Management
Microsoft 365
Windows Server
Networking
Backup
Endpoint Security
Autotask
IT Glue
SLA
Proposal Design
Strategic Account Planning
Quarterly Business Reviews
Compliance
CIS
PIPEDA
BC FIPPA
Cyber-insurance
ITIL
CompTIA Network+
Security+
Azure
Technical Consultation
Service Recovery
Client Portfolio Management

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