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Added 7 mins ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…continuous diagnostic and, ultimately, therapeutic interfaces that can become part of everyday…
Added 7 mins ago
TL
Parking Lot Assistant Supervisor - Winter 26/27
The Lake Louise Ski Area Ltd
Lake Louise, AB
- Full-time
- Temporary
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the…
Added 1 hour ago
WC
(CAN) Consumables Associate
Walmart Canada
Antigonish, NS
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 2 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Bowmanville, ON
- Full-time
Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 2 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 2 hours ago
WC
(CAN) Gérant du rayon de la viande
Walmart Canada
Sherbrooke, QC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 2 hours ago
WC
(CAN) Asset Protection Operations Team Lead
Walmart Canada
Winnipeg, MB
- Full-time
…Delegate, assist and follow-up on completion of tasks in receiving, claims and office…
Added 2 hours ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable…
Added 5 hours ago
A
Electrical Construction Project Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Review and manage variations, delay claims, and entitlement matters related to electrical scope and system interfaces.
Added 8 hours ago
NA
Account Manager, Group Benefits
NFP, an Aon company (Canada)
Kitchener, ON
- Full-time
Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create…
Added 8 hours ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We’re looking for an experienced Claims Liaison to develop and maintain relationships with our clients; insurers and independent adjusting firms. The successful candidate will work within a…
Added 10 hours ago
RS
Certified Dental Receptionist
River Street Endodontics
Toronto, ON
- $27 to $35 CAD / hour
- Full-time
…reliable, friendly, and professional Dental Receptionist who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an…
Added 10 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
This is not a narrow communications or campaign-management role. We are looking for a senior executive who can build the marketing systems, team structure, reporting, and execution…
Added 10 hours ago
Bodily Injury Examiner
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Bodily Injury Examiner is responsible for serving members and resolving casualty claims, while maintaining the highest level of quality. This includes establishing prompt contact with…
Added 10 hours ago
P
Surveillance Operator - Opérateur de surveillance
Playground
Kahnawake 14 Réserve Indienne, QC
- $22 CAD / hour
- Part-time
…conduct reviews and investigations into customer and staff claims, including theft, misconduct, aggressive behavior, and policy violations. You will be responsible for monitoring gaming and…
Added 11 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Toronto, ON
- Contract
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 11 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Toronto, ON
- Contract
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 11 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 11 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 11 hours ago
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Agent service client - Indemnisation (BG-EFT)
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…performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 11 hours ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
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Westland is committed to continuous learning, where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…
Added 12 hours ago
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Junior Adjuster
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Ottawa, ON · CAN-Ottawa
- Full-time
…enjoy work-life balance. Here, there’s no limit to what you can…
Added 13 hours ago
Chubb Summer Internship Program (Underwriting & Claims)
Chubb
Toronto, ON
…experiences, insights and values. We approach problems with a can-do attitude and are committed to developing deep relationships - all while moving quickly to meet client…
Added 13 hours ago
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Forward Deployed AI Engineer
General Magic
Toronto, ON
- Full-time
…policy changes, billing questions, document collection, and claims intake, and turn each into something Ava can run on its…
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AVP, Technology Resilience and Recover Risk Oversight
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TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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