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Added 11 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…Aldergrove. Join a well-established clinic and get mentorship and business coaching. The team of dedicated staff have a passion for serving Aldergrove residents, but we need support.…
Added 11 mins ago
NB
Director Regional Business Development Insurance
National Bank of Canada
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- Full-time
A career as a Director, Regional Business Development, Insurance within the National Bank Insurance team means acting as a strategic leader responsible for insurance business development…
Added 11 mins ago
NB
Chief Analyst, Capital Transformation
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- Temporary
Treasury, Technology and business lines sectors in initiatives related to
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Banking advisor
National Bank of Canada
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 12 mins ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
…use cutting edge tools to modernize the systems that run our business - driving a technical vision while leading teams to transform our ERP platform and deliver modern ERP capabilities,…
Added 12 mins ago
XI
Agency Coordinator
Xplore Inc
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- Full-time
Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
Added 12 mins ago
FC
Tunnel Engineer
FCC Canada
Toronto, ON
- $95,000 to $115,000 CAD / year
…citizen services groups. With more than a century of history, our business portfolio is highly diversified. FCC’s core businesses are construction, environmental services, end-to-end water…
Added 12 mins ago
VI
Branch Manager
VPI INC.
Hamilton, ON
- Up to $72,100 CAD / year
- Full-time
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Added 12 mins ago
LF
Brick Associate, Sales
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Kelowna, BC
- $42,000 to $125,000 CAD / year
- Full-time
Business at The Brick is BOOMING! We are Canada’s biggest
Added 12 mins ago
YO
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Added 12 mins ago
OG
Account Executive, ONE
Operto Guest Technologies
Vancouver, BC
- Up to $75,000 CAD / year
…deliver compelling demonstrations, review terms, and close new…
Added 12 mins ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
Act as the primary point of contact for franchisees, providing guidance on business operations.
Added 12 mins ago
BG
Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Review purchase requisitions for equipment’s, material, service orders, business services, etc. and issue accurate purchase orders and monitor orders through successful delivery.
Added 12 mins ago
BG
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
…working with the management team to help improve and grow our…
Added 12 mins ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Build a Strong Team. Drive Performance. Lead the Business.
Added 12 mins ago
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Millwright - Maintenance
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Tillsonburg, ON
- $38 to $40 CAD / hour
- Full-time
…experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 12 mins ago
PH
Guest Service Agent
PR Hotels
Brandon, MB
- Up to $18 CAD / hour
- Part-time
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Added 12 mins ago
WG
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- Full-time
Lead the numbers. Develop the team. Help shape the business.
Added 12 mins ago
Technical Inside Sales Specialist
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Added 27 mins ago
Account Manager
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…with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing…
Added 27 mins ago
A
Sales Development Representative
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Toronto, ON
- Full-time
Added 40 mins ago
AS
Senior Data Scientist
AgileGrid Solutions
Canada
- Full-time
Collaborate with business partners to define high-impact analytics and AI projects, translating business needs into actionable data science solutions.
Added 40 mins ago
OI
Développeur/Développeuse
Optisigma Inc.
Canada
- Full-time
Understanding the business objective : what problem is being solved, who the users are, and what level of structure, automation, scale and accountability is actually required
Added 40 mins ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Gather, analyze, and document business requirements from stakeholders.
Added 41 mins ago
Leader de Plancher Temporaire - Carrefour Laval
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Laval, QC
…that grow you as a leader and deepen your knowledge of the…

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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