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Added 1 hour ago
J
Power Engineer - Second Class
Jobbe
Grand Falls, NB
- Part-time
The On-call Power Engineer is part of the Fry Plant operations team in Grand Falls, NB, supporting the facility's critical utility and refrigeration systems. This role works closely with…
Added 2 hours ago
KC
Site Reliability Engineer
KPMG Canada
Kitchener, ON
- Full-time
…methodologies, day-to-day governance of the production offerings, continuous improvement of the OPS process, collaboration on pipeline automation with the development DevOps engineers,…
Added 3 hours ago
AG
Senior Operations Technology Specialist
Artemis Gold - Blackwater Project
BC
- Other
Lead the evaluation, implementation, integration, support, and continuous improvement of
Added 4 hours ago
AS
Applications Engineer
AgileGrid Solutions
Canada
- Full-time
…committed to fostering a culture of excellence, safety, and continuous improvement. Our company prides itself on providing comprehensive training, competitive compensation packages, and a…
Added 9 hours ago
BG
Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
THE OPPORTUNITY: The Process Engineer is responsible for driving operational excellence across multiple manufacturing facilities within our Concord campus. This role focuses on optimizing…
Added 10 hours ago
HJ
CAMO ENGINEER
Hongkong Jet
Engineer, BC
- Full-time
Mentor and develop junior engineers, fostering a culture of continuous improvement and technical excellence.
Added 10 hours ago
AM
Software Engineer, AI & Engineering Productivity Tools
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…engineering skills with a passion for DevOps, automation, and continuous…
Added 12 hours ago
ST
Intermediate Electrical Engineer
Saltworks Technologies
Richmond, BC
- $80,000 to $100,000 CAD / year
- Full-time
Contributing to continuous improvement efforts in support of the Electrical Design team's workflows and procedures.
Added 13 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
…maintains product quality, enforces safety standards, and drives continuous improvement initiatives. The Assistant Supervisor coordinates personnel, equipment, and materials to meet…
Added 13 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
…maintains product quality, enforces safety standards, and drives continuous improvement initiatives. The Assistant Supervisor coordinates personnel, equipment, and materials to meet…
Added 14 hours ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
Provide challenging opportunities that promote continuous improvement and enhance employee career growth, recognize and reward employees for accomplishments, and assist HR in the…
Added 14 hours ago
E
Intermediate/Senior Instrumentation & Controls Engineer
Engcomp
Saskatoon, SK
- Full-time
…practices, facilitate knowledge transfer, and foster a culture of continuous learning and…
Added 16 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Victoria, BC
- Full-time
Drive continuous improvement in dam safety, risk management, ESG performance, operational efficiency, and sustainable mining practices.
Added 16 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Victoria, BC
- Full-time
Drive continuous improvement in dam safety, risk management, ESG performance, operational efficiency, and sustainable mining practices.
Added 18 hours ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working…
Added 18 hours ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working…
Added 18 hours ago
A
Senior Legal Counsel
AtkinsRéalis
Montreal, QC
- Full-time
Contributing to the development and continuous improvement of templates, model clauses, legal guidance, risk positions, processes and best practices.
Added 19 hours ago
HT
Senior Software Engineer (Full Stack)
Hudson Talent Solutions
Toronto, ON
- Full-time
…develops and maintains clean APIs and documentation, and leads continuous improvement across the platform’s services and infrastructure. The position champions reliable, observable, and…
Added 19 hours ago
S
Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
Focus on technical innovation and continuous improvement
Added 20 hours ago
C
Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
Focus on technical innovation and continuous improvement
Added 20 hours ago
IO
Upstream Engineer - Students Seeking Opportunities
Imperial Oil
Calgary, AB
- Full-time
Strong collaboration, communication, and continuous improvement mindset.
Added 20 hours ago
S
Structural Engineer Intermediate
Sedgman
Montreal, QC
- Full-time
Focus on technical innovation and continuous improvement
Added 23 hours ago
W
Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
Contributing to a culture of continuous improvement, knowledge sharing, and professional growth.
Added 1 day ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous…
Added 1 day ago
T
Electrical & Instrumentation Engineer
Tenova
Mississauga, ON
- Full-time
The Electrical & Instrumentation (E&I) Engineer is responsible for the design, review, implementation, commissioning, troubleshooting, and continuous improvement of electrical,…

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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