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Added 15 mins ago
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2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
Reporting on-campus to the Manager of Student Supports, and functionally to the Manager of Libraries and Learning Commons, you will support the delivery of services by:
Added 15 mins ago
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2627-196 - Stewardship and Donor Relations Officer (CL3) - Central Office/IT Campus
Jobbe
Halifax, NS
- Full-time
…stewardship and donor engagement program and contribute to the delivery of exceptional donor experiences. You will work collaboratively across the Foundation and Alumni Relations department…
Added 15 mins ago
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Health & Safety Consultant
Jobbe
Fredericton, NB
- Full-time
…the Employee Safety and Wellness team as a Health & Safety Consultant. This position presents an exciting opportunity to work in a challenging and fulfilling field alongside a team of…
Added 10 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
…focused hospital promises to be progressive in its clinical care delivery. When complete, the new facility will feature key acute care services including virtual health, inpatient,…
Added 10 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the…
Added 10 hours ago
FH
Data Engineer
Fraser Health
Surrey, BC
- Full-time
…integration, and management. Your work will significantly impact the delivery and utilization of our data products across the organization. You will leverage your extensive experience in…
Added 10 hours ago
FH
Practice Consultant, EHS - Abbotsford
Fraser Health
Abbotsford, BC
- Full-time
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the…
Added 10 hours ago
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Consultant - Technology Risk Services
KPMG
ON · Toronto, Ontario
- Full-time
Service Delivery: conducting research, performing technical testing, writing reports, conducting interviews and communicating regularly with clients and resources.
Added 10 hours ago
IC
Manager of Dental Services
IPAC Consulting - Infection Control
Woodstock, ON
- Full-time
Oversee and support a team of dental IPAC consultants, ensuring high-quality service delivery.
Added 10 hours ago
MT
Professional Services Consultant
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Vacancy Name Professional Services Consultant Vacancy No VN990 Function Syn - Delivery & Operations Work Location Isle of Man or Manchester Basis Permanent Full Time/Part Time Full time…
Added 12 hours ago
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Consultant Chef Trainer
JobsMedia.io
Sept-Îles, QC
- Contract
A criminal background check is required due to the consultant’s regular contact with minors during the delivery of the mandate.
Added 12 hours ago
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Consultant Chef Trainer
JobsMedia.io
Matane, QC
- Contract
A criminal background check is required due to the consultant’s regular contact with minors during the delivery of the mandate.
Added 12 hours ago
J
Consultant Chef Trainer
JobsMedia.io
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Contract
A criminal background check is required due to the consultant’s regular contact with minors during the delivery of the mandate.
Added 12 hours ago
J
Consultant Chef Trainer
JobsMedia.io
Casselman, ON
- Contract
A criminal background check is required due to the consultant’s regular contact with minors during the delivery of the mandate.
Added 13 hours ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Vancouver, BC · Calgary, AB
- $93,729 to $112,074 CAD / year
- Full-time
…role with greater impact? ERM is seeking a Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead in Calgary or Vancouver, Canada, to help deliver some of the most…
Added 14 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11431
Added 14 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11431
Added 14 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11431
Added 17 hours ago
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Lead Business Consultant, Alternative Investments and Private Credit
SimCorp
Toronto, ON
- Full-time
In the role of Lead Business Consultant, your participation will be instrumental in the expansion of our market unit and in advancing the outcomes of our clients' projects. You will be…
Added 19 hours ago
CC
Regional Overdose Prevention Specialist
Cheatham County Community Enhancement Coalition
ON · Regional Municipality of York, ON
- Full-time
Added 19 hours ago
MT
Technology Education (JH/SH) / Skilled Trades Teacher
Mamu Tshishkutamashutau Innu Education
Natuashish, NL
- Full-time
…fostering a lifelong love of learning, and ensuring that curriculum delivery is respectful and reflective of the local community, including Innu culture and…
Added 20 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 21 hours ago
AH
Registered Nurse - U27
Alberta Health Services
Red Deer, AB
- Part-time
…job. Current IBCLC (International Board Certified Lactation Consultant) Certification as asset Inter-professional Communication Patient/Client/Family/Community-Centered Care Leadership and…
Added 23 hours ago
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Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
Play an integral role in Worley Consulting’s Environmental & Sustainability team, supporting the delivery of innovative water resources solutions that help clients manage complex…
Added 23 hours ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable…

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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