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Added 1 hour ago
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Senior Software Engineer- Wireless (Contract)
Photon-IV
Canada
- Full-time
The Senior Software Engineer- Wireless is a contract hybrid role based in Canada, with a mix of on-site collaboration and work-from-home flexibility. This role is responsible for leading…
Added 1 hour ago
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Civil Structural Engineer
AtkinsRéalis
Montreal, QC
- Full-time
AtkinsRéalis is looking for a civil / structural engineer to join a team dedicated to engineering works mainly targeting hydroelectric projects and who will be able to use his or her…
Added 1 hour ago
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Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…governance requirements. Working closely with the Director of Operations and other business leaders, you will help strengthen organizational capability while supporting successful project…
Added 1 hour ago
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Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…governance requirements. Working closely with the Director of Operations and other business leaders, you will help strengthen organizational capability while supporting successful project…
Added 1 hour ago
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Mechanical Engineer
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
As a Mechanical Engineer within the Enabling Projects team, you will play a key role in developing the technologies, infrastructure, and strategic initiatives required to support the next…
Added 1 hour ago
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Senior Legal Counsel
AtkinsRéalis
Montreal, QC
- Full-time
Working closely with commercial, finance, procurement, engineering, operations, project management and other functional teams to ensure that contractual arrangements reflect business…
Added 1 hour ago
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Junior Materials Engineering Technician
AtkinsRéalis
Vaughan, ON
- Full-time
Monitor paving operations regarding verification of material paved, Tack coat application, temperatures, lift thickness, surface deficiencies, ensure accuracy of test data, write quality…
Added 3 hours ago
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Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Senior Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for leading and providing technical support on…
Added 3 hours ago
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Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Senior Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for leading and providing technical support on…
Added 3 hours ago
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Project Engineer
Shell
Sarnia, ON
- Full-time
Shell is seeking for Project Engineer to join its team in Sarnia.
Added 4 hours ago
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Upstream Engineer - Students Seeking Opportunities
Imperial Oil
Calgary, AB
- Full-time
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 4 hours ago
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Train Conductor - BC North (TCRC)
CN
Terrace, BC
- Full-time
Ensure compliance with all train orders, signals, railroad rules and regulations related to safety and operations
Added 4 hours ago
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Structural Engineer Intermediate
Sedgman
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for providing technical support on structural engineering…
Added 4 hours ago
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Systems Installation Integration Engineer
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Systems Installation Integration Engineer to lead key design work packages and resolve complex physical integration challenges for aircraft development…
Added 4 hours ago
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Senior Systems Installation Integrator
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Senior Systems Installation Integration Engineer to provide high-level technical leadership for complex aircraft development and sustaining initiatives.…
Added 4 hours ago
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EWIS Integrator (Senior Level)
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Senior EWIS Integration Engineer to provide high-level technical leadership for complex aircraft development programs and sustaining initiatives. In this…
Added 5 hours ago
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Tunnel Engineer
FCC Canada
Toronto, ON
- $95,000 to $115,000 CAD / year
The Tunnel Shift Engineer is responsible for providing engineering and technical support during night-shift tunnel construction activities. The role supports the safe and efficient…
Added 5 hours ago
BG
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
…From Toronto to Texas, we are vertically integrated to design, engineer, manufacture and install the complete building envelope with today’s most ambitious developers. Serving both…
Added 5 hours ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
…environments. This role is ideal for a senior technician or engineer who is equally comfortable configuring firewalls and switches and deploying Windows server infrastructure, hypervisors,…
Added 5 hours ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
…Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical bridge between our sales, solutions, and operations team. In this role, you…
Added 6 hours ago
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Mechanical & Electrical Construction Inspector
SearchLabs
Toronto, ON
- Full-time
building operations, or technical field services
Added 7 hours ago
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Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
As a Junior/Intermediate Water Resources Engineer, you will support the planning, analysis, design, and delivery of water resource management solutions across a diverse portfolio of…
Added 7 hours ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous…
Added 8 hours ago
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Staff Mechanical Thermal Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
As a Staff Thermal Design Engineer at Nokia, you will drive the development of innovative thermal solutions for optoelectronic products. You will utilize your expertise in thermal analysis,…
Added 8 hours ago
UO
Electrical Engineer (Utility)
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Looking for an Electrical Utilities Engineer in Easton, MD ! As an Electrical Engineer you will design, coordinate and test new electrical utility installations. Support existing…

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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