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Added 7 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 7 mins ago
NQ
electronics research engineer
Nord Quantique
Sherbrooke, QC
- Full-time
Added 7 mins ago
MS
Scaffold Engineer in Training (EIT)
Matakana Scaffolding Inc
Burnaby, BC
- Full-time
…throughout North America. Our mission is simple: deliver top-quality products backed by honest, reliable, and personalized…
Added 7 mins ago
MC
Senior Fiber Optic Technician
Meta Communications LLC
Field, BC
- Full-time
Clear advancement paths from technician to senior engineer to project manager. We promote from within and provide mentorship programs to help you achieve your career goals.
Added 7 mins ago
GC
SITE ENGINEER
GLC Civil
Engineer, BC
- Full-time
…have an energetic, team player, qualified and experience Civil Engineer who has the skills to support, oversee and provide engineering services while carrying out civil…
Added 7 mins ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't
Added 7 mins ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
We are seeking a Senior Building Enclosure Engineer to join our Building Science and Restoration team.
Added 7 mins ago
NQ
cryogenics engineer
Nord Quantique
Sherbrooke, QC
- Full-time
Assist in developing programs of sampling and analysis to maintain quality standards
Added 7 mins ago
S&
Senior Mechanical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Sargent & Lundy values the appropriate use of technology to improve how work gets done and deliver high-quality outcomes for our clients. Depending on the role, employees may use data,…
Added 7 mins ago
H
Senior Software Engineer, Machine Learning
hive.co
Remote, Canada
- Full-time
- Remote
As a Senior Data Engineer, you’ll play a vital role in evolving our data platform, which directly determines what our customers can do, how fast our product moves, and how confidently…
Added 21 mins ago
PS
Power Engineer/Refrigeration Maintenance Technician
Pacific Seafood
BC · British Columbia, Canada
- $30 to $35 CAD / hour
- Full-time
…restaurants, retailers and foodservice partners get fresh, high-quality protein they can…
Added 52 mins ago
S
Electrical Engineer Hamilton
SearchLabs
Hamilton, ON
- Full-time
Electrical Engineer / Electrical Project Lead – Buildings
Added 1 hour ago
GM
2027 Winter Co-op Infotainment Software Developer
General Motors
Markham, ON
- Full-time
Our Infotainment team is hiring a software engineer to design and develop software in our Android based Infotainment system. You'll be part of a team working on cutting-edge software…
Added 1 hour ago
ST
Intermediate Electrical Engineer
Saltworks Technologies
Richmond, BC
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for an Intermediate Electrical Engineer/Technologist to join our multi-disciplinary team. You will support electrical design for our complex and highly…
Added 1 hour ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
The Process/Project Engineer is primarily responsible for project development, estimation, planning, and execution. In addition, they are responsible for conducting engineering studies…
Added 1 hour ago
S
Geotechnical Engineer
Stantec
Saint John, NB
- Full-time
Are you an experienced geotechnical engineer ready to take the next step in your career? We are seeking an intermediate to senior geotechnical engineer to join our team in Saint John, New…
Added 2 hours ago
AI
BAS Technologist
Ainsworth Inc
Surrey, BC
- Full-time
…systems, supporting BMS/low-voltage projects, and ensuring quality, efficiency, customer satisfaction, and ownership throughout the service order…
Added 2 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
…team. This role ensures efficient production, maintains product quality, enforces safety standards, and drives continuous improvement initiatives. The Assistant Supervisor coordinates…
Added 2 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
…team. This role ensures efficient production, maintains product quality, enforces safety standards, and drives continuous improvement initiatives. The Assistant Supervisor coordinates…
Added 2 hours ago
TT
Senior Geotechnical Engineer
Tetra Tech
Terrace, BC
- Full-time
Tetra Tech is adding an Senior Geotechnical Engineer to our Western Canada Engineering team based in Terrace, BC . This position is based in Terrace, BC.; however, we welcome applications…
Added 2 hours ago
Maintenance Services Worker
HealthCareersInSask.ca
Tisdale, SK
Refrigeration Engineer certificate, where required by the job
Added 3 hours ago
WF
Head Electrician
West Fraser
Edson, AB
- Full-time
Work with reliability engineer(s) to coordinate preventative and predictive maintenance programs
Added 3 hours ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Ensure efficient and safe operation of all HVAC equipment throughout the Complex. Ensure high quality service is provided to tenants and client(s).
Added 3 hours ago
E
Intermediate/Senior Instrumentation & Controls Engineer
Engcomp
Saskatoon, SK
- Full-time
Are you an experienced instrumentation and controls engineer looking to take your career to the next level? Do you thrive in dynamic environments where innovation and problem-solving are at…
Added 3 hours ago
WI
Technical Manager, Construction Interface
WSP in Canada
Ottawa, ON
- Full-time
Professional Engineer (P.Eng.) or Architect preferred; construction‑based certifications an asset.

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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