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Added 57 mins ago
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Stagiaire en opérations critiques Centre de données / Critical Environment Ops INTERN Data Center
Microsoft
Quebec, QC
- Full-time
Added 57 mins ago
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Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Principal Software Engineer, you will provide technical leadership for enabling and optimizing frontier-scale AI models on Microsoft AI accelerators. You will work across hardware…
Added 1 hour ago
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Structural Engineer
SYSTRA
Montreal, QC
- Full-time
…within the Co-Development Phase of the ALTO programme, the Engineer will provide design services, coordination and delivery of their work discipline work package for their respective…
Added 1 hour ago
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POWER ENGINEER
Rank Group
Halifax, NS
- Full-time
Rank Group is currently seeking a Power Engineer to add to our team. This would be based out of our downtown portfolio in Halifax, Nova Scotia.
Added 1 hour ago
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Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
Under the supervision of the Field Engineer or Area Supervisor, the incumbent is responsible for maintaining contracted assets (roadways, medians, signs, guardrails, end treatments,…
Added 1 hour ago
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Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
Under the supervision of the Field Engineer or Area Supervisor, the incumbent is responsible for maintaining contracted assets (roadways, medians, signs, guardrails, end treatments,…
Added 3 hours ago
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Senior Software Engineer- Wireless (Contract)
Photon-IV
Canada
- Full-time
The Senior Software Engineer- Wireless is a contract hybrid role based in Canada, with a mix of on-site collaboration and work-from-home flexibility. This role is responsible for leading…
Added 3 hours ago
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Sr. I&C Engineer
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
Registered Professional Engineer in the Province of Ontario, member in good standing.
Added 3 hours ago
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Student Engineering Co-op/Intern
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
The employee will be required to obtain security clearance for CANDU Energy Inc. facilities. This activity typically requires extended time for someone who is not a citizen of Canada, so…
Added 3 hours ago
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Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
Maintain project borders and security identifiers.
Added 3 hours ago
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Mechanical Engineer
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
As a Mechanical Engineer within the Enabling Projects team, you will play a key role in developing the technologies, infrastructure, and strategic initiatives required to support the next…
Added 3 hours ago
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Senior Privacy Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
Added 5 hours ago
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Upstream Engineer - Students Seeking Opportunities
Imperial Oil
Calgary, AB
- Full-time
Added 5 hours ago
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Train Conductor - BC North (TCRC)
CN
Terrace, BC
- Full-time
Write and pass safety and rules exams (as per collective agreement, subsequent mandatory Locomotive Engineer qualification to retain seniority and employment)
Added 7 hours ago
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Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
…environments. This role is ideal for a senior technician or engineer who is equally comfortable configuring firewalls and switches and deploying Windows server infrastructure, hypervisors,…
Added 7 hours ago
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Member of Technical Staff - Fullstack AI Engineer (Toronto)
Solstice
Toronto, ON
- Full-time
…production issues and build instrumentation that helps the next engineer diagnose them. Testing, security, and…
Added 7 hours ago
DB
drafting technologist
DMD Building Systems
Toronto, ON · Etobicoke, ON
- Full-time
Added 8 hours ago
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Mechanical & Electrical Construction Inspector
SearchLabs
Toronto, ON
- Full-time
fire alarm, communications, security, and associated equipment.
Added 9 hours ago
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Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous…
Added 10 hours ago
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Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
As a Patient Experience iCare Insights/Exchange Integrations Engineer at Sanofi, you will play a pivotal role in transforming patient data into actionable insights that drive better health…
Added 10 hours ago
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HORSCH Sprayer Service Engineer
CLAAS Manns
Suffolk, PE
- Full-time
As a HORSCH Sprayer Engineer working for our MANNS dealership, you will:
Added 11 hours ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Principal Information Security Engineer
Added 12 hours ago
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Staff Cloud Security Engineer (Global Security)
RBC
Vancouver, BC · Toronto, ON
- Full-time
The Cloud Security team is undertaking multiple initiatives as part of RBC's expansion, to improve Public Cloud Security across all tenants. In this role as a Staff Cloud Security Engineer,…
Added 12 hours ago
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AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As an AI Engineer in Agent Factory, you’ll design and build the core ML systems behind Workday’s next generation of AI agents. Working within a small, senior, cross-functional pod, you’ll…
Added 12 hours ago
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Full Stack Engineer
Ultrassure
Toronto, ON
- Full-time
We are looking for a Full-Stack Software Engineer to join Ultrassure as one of our early engineers.

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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