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Added 56 mins ago
LC
Strategic Analytics Consultant
Langara College
Canada
- Full-time
…operational & informatics analytics. The Strategic Analytics Consultant identifies, recommends and implements opportunities for continuous improvement to systems and processes. This role…
Added 2 hours ago
B
Seasonal Sales Consultant, Barrie South Smartcentres, Non-mgmt
Bell
Barrie, ON
- Full-time
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 2 hours ago
J
Senior Manager, Technical Architecture
Jobgether
Canada
- Full-time
This role provides technical and people leadership within a Professional Services organization responsible for delivering complex identity and security solutions to customers.
Added 2 hours ago
A
Senior .NET Architect
Actegro
Open Hall, NL
- Full-time
We are currently looking for a creative and qualified person to join our team as a full-time Senior IT consultant. Solid technical background, prior experience in the professional services…
Added 3 hours ago
S
Full-Time Retail Associate (Optical): West Broadway, BC
Specsavers
Vancouver, BC
- Full-time
Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
Added 3 hours ago
UO
Senior Psychotherapist, Varsity Mental Health and Performance
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…mental performance support as a certified mental performance consultant to varsity student-athletes in a primarily one-on-one environment. Work closely with members of the Integrated…
Added 5 hours ago
MT
Senior Architectural Technologist
Madison Taylor Design
Midhurst, ON
- Full-time
…municipal applications, our team specializes in finding creative solutions that transform challenging sites into extraordinary…
Added 5 hours ago
GC
Senior Forward Deployed Engineer
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…through intelligent automation, agentic AI, and custom technology solutions. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.…
Added 5 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 5 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 5 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 6 hours ago
B
Practice Consultant
BoomerangFX
Mississauga, ON
- Full-time
…in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic…
Added 7 hours ago
Help Desk Analyst
Keeran Networks
Toronto, ON
· Responding to a variety of client support issues or vendor support, via telephone or in person at their locations, to identify issues and offer solutions in a friendly and efficient manner
Added 8 hours ago
RP
Personal Benefits Consultant
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our Alberta based client is looking for a Personal Benefits Consultant to join their team in Alberta. A great opportunity for a passionate customer support/inside sales professionals with…
Added 9 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Welcome to Yoush Consulting. Are you an independent IT Consultant, or do you wish to become one?
Added 15 hours ago
J
2627-196 - Stewardship and Donor Relations Officer (CL3) - Central Office/IT Campus
Jobbe
Halifax, NS
- Full-time
Ability to work independently, rise to new challenges, find creative solutions, and prioritize competing demands in a fast-paced environment.
Added 20 hours ago
MC
Construction Claims Consultant
MKA Canada Inc.
Toronto, ON
- Full-time
MKA Canada Inc. is a multidisciplinary construction consulting company that provides construction management solutions to Project Owners and the Insurance, Legal, Construction and Surety…
Added 1 day ago
Data Governance Specialist
Mariner
NS
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose…
Added 1 day ago
LH
In-home Sales Consultant
Lifestyle Home Products
London, ON
- Full-time
…Bath to provide our customers with high quality one day bath solutions. Clients choose our team because we have been bringing value and trust to our partnerships for over 35…
Added 1 day ago
FH
Data Engineer
Fraser Health
Surrey, BC
- Full-time
…change management strategies as part of the project. Serves as a consultant on enterprise-wide projects and provides technical coaching, guidance to members of technical…
Added 1 day ago
C
Financial Advisor
CIBC
Brossard, QC · Drummondville, QC · Saint-Hyacinthe, QC · Boucherville, QC
- Full-time
…make every interaction meaningful. Provide tailored advice and solutions in all areas of financial planning including day-to-day banking, investments, lending and estate planning. Cultivate…
Added 1 day ago
C
Financial Advisor - CIRO-MFD/AMF
CIBC
Saint-Jacques, QC · Richelieu, QC · Saint-Jean-sur-Richelieu, QC
- Full-time
…make every interaction meaningful. Provide tailored advice and solutions in all areas of financial planning including day-to-day banking, investments, lending and estate planning. Cultivate…
Added 1 day ago
C
Senior Financial Planner - CIRO-MFD/AMF
CIBC
Montreal, QC
- Full-time
You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it’s the right thing to do.
Added 1 day ago
C
Senior Financial Advisor - Abitibi-Témiscamingue
CIBC
Val-d'Or, QC
- Full-time
…results. Leverage CIBC’s wide range of credit and investment solutions to provide a needs-based approach that will result in satisfied, loyal clients and increased…
Added 1 day ago
C
Senior Financial Advisor - CIRO-MFD/AMF - Beloeil
CIBC
Beloeil, QC
- Full-time
…results. Leverage CIBC’s wide range of credit and investment solutions to provide a needs-based approach that will result in satisfied, loyal clients and increased…

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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