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Added 1 hour ago
ST
Intermediate Electrical Engineer
Saltworks Technologies
Richmond, BC
- $80,000 to $100,000 CAD / year
- Full-time
Supporting the Supply Chain team with procurement of electrical hardware, components, and equipment.
Added 1 hour ago
S
Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 2 hours ago
CB
Food Safety & Quality Assurance Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
The role works closely with Operations, R&D, Supply Chain, and Commercial teams to proactively manage quality performance, lead audits and customer interactions, investigate quality issues,…
Added 3 hours ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
…of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend…
Added 4 hours ago
TR
Senior Supply Chain Specialist
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Partnering with the Process Lead - Source to Pay or delegate, the Senior Supply Chain Specialist is responsible for integrating and managing supply chain process and data. This role…
Added 4 hours ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Strong understanding of ERP systems and business processes in finance, supply chain management, and asset management in an industrial application (mining is preferred).
Added 4 hours ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
Reporting to the Director of Global Supply Planning, you will lead the strategic optimization of inventory, order fulfillment, and supply chain costs across our global business segments.…
Added 6 hours ago
NP
Director, New Business Dev - Garage Doors
NewAge Products Inc
Canada
- $130,000 to $190,000 CAD / year
- Full-time
Partner with Marketing, Supply Chain, Sourcing, and Product Development to align strategy and ensure launch readiness.
Added 6 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
Added 6 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
Added 6 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
Added 9 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction,…
Added 9 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
Added 9 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
Added 10 hours ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
Industry Knowledge: Deep understanding of the supply chain and transportation industry, specifically Less-Than-Truckload service dynamics.
Added 10 hours ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
Added 10 hours ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
Added 10 hours ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
Certification: CITT Certified Logistics Professional (CCLP) or an equivalent supply chain designation is considered a strong asset.
Added 10 hours ago
HC
Continuous Improvement Lead
Hartmann Canada Inc
Brantford, ON
- $125,000 to $140,000 CAD / year
- Full-time
Join Our Global Process Excellence Team as a Continuous Improvement Lead for Planning, Supply Chain and Customer Service.
Added 10 hours ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 11 hours ago
CB
Senior Financial Analyst
Canadian Blood Services
ON · Ontario, Canada
- Full-time
…organization; experience in health care, not-for-profit organizations, supply chain environments, manufacturing, enterprise resource planning systems, or planning applications is considered…
Added 12 hours ago
PL
Owner
PT Long Harmony Industry
Fort Erie, ON
- Full-time
Experience overseeing operations, production workflows, quality assurance, and supply chain management in a manufacturing environment.
Added 12 hours ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
…engages with customers to support service performance and joint supply chain…
Added 13 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Extend digital/AI capabilities beyond Finance - partnering with Commercial, Supply Chain, and Medical functions to embed data-driven decision-making across the affiliate
Added 13 hours ago
S
IT Business Analyst – Finance
Sanimax
Montreal, QC
- Full-time
Experience supporting business transformation initiatives within manufacturing, distribution, logistics, or supply chain environments is considered an asset.

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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