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Added 15 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, stakeholder management, team coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product…
Added 15 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 15 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, stakeholder management, team coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product…
Added 15 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 15 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, stakeholder management, team coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product…
Added 15 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 15 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11635
Added 15 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11635
Added 15 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11635
Added 1 hour ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
This role requires deep technical expertise across Microsoft 365 and the Copilot portfolio, strong executive communication skills, customer-centric leadership, and the ability to lead…
Added 1 hour ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
Reporting to the Director of Global Supply Planning, you will lead the strategic optimization of inventory, order fulfillment, and supply chain costs across our global business segments.…
Added 1 hour ago
LC
Game Production Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Full-time
This role requires a coach-mentor mindset rather than traditional lecture delivery. The instructor acts as a studio lead, providing direction, feedback, accountability, and professional…
Added 1 hour ago
S
Structural Engineer
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 3 hours ago
OI
Senior Business Analyst, Program Communications
ORIGNIX Inc.
Calgary, AB
- Full-time
Lead the communications. Own a communications calendar tied to delivery milestones, and write the briefings and updates that keep stakeholders informed and prepared.
Added 3 hours ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
Lead and support strategic initiatives that enhance the Engineering Management practice and overall project delivery capability.
Added 3 hours ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Lead and support strategic initiatives that enhance the Engineering Management practice and overall project delivery capability.
Added 3 hours ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
Drive and lead software certifications, User Acceptance Testing, Requests for Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
Added 3 hours ago
A
Structrual EIT
AtkinsRéalis
Vancouver, BC
- Full-time
The Transmission, Distribution & Renewables group specializes in efficient and economical delivery of Power Transmission and Distribution (T&D) Projects – from project conceptualization,…
Added 3 hours ago
A
Structural Engineer
AtkinsRéalis
Vancouver, BC
- Full-time
The Transmission, Distribution & Renewables group specializes in efficient and economical delivery of Power Transmission and Distribution (T&D) Projects – from project conceptualization,…
Added 4 hours ago
S
Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
…Quebec. He/she will be responsible for leading and providing technical support on structural engineering projects; this includes conducting structural design, investigation, managing…
Added 5 hours ago
C
Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
…Quebec. He/she will be responsible for leading and providing technical support on structural engineering projects; this includes conducting structural design, investigation, managing…
Added 5 hours ago
S
Project Engineer
Shell
Sarnia, ON
- Full-time
…will be responsible for safety, quality, cost, schedule and delivery of the agreed to scope work of each assigned…
Added 5 hours ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead…
Added 5 hours ago
WI
Utilities Lead - Rail and Transit
WSP in Canada
Toronto, ON
- Full-time
Shape the future of transit infrastructure as a Utilities Lead with our award-winning Rail & Transit team in the Greater Toronto Area.
Added 5 hours ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Work closely with the Product Delivery team to identify opportunities to improve client services.

TMC Canada

Continuous Improvement Engineer

Milton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Resume

The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Your challenges ?

The role involves the following tasks and responsibilities :

Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives ;
Customer Mindset Leader : Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams ;
Direct Customer Engagement : Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions ;
Works with distribution to fix problems between clients and SE distribution systems.

What do we expect from you ?

Technical skills :

Proficiency in continuous improvement methodologies (Lean, problem-solving, root cause analysis, corrective and preventive action plans) ;
Strong knowledge of distribution and supply chain operations (order management, returns, deliveries, quality claims) ;
Ability to analyze performance indicators, identify gaps, and implement sustainable solutions ;
Comfortable preparing and leading customer scorecards, quarterly business reviews (QBRs), and service recovery plans ;
Proficiency in office and reporting tools (Excel, PowerPoint, data visualization tools); knowledge of ERP/WMS systems is a plus.

Soft skills and Interpersonal skills :

Strong customer focus and ability to foster a customer-centric culture across teams ;
Excellent written and verbal communication skills, both face-to-face and remotely ;
Ability to handle escalations and resolve conflicts diplomatically ;
Cross-functional leadership: ability to rally and mobilize teams without direct reporting lines ;
Rigor, organizational skills, and initiative ;
Analytical and synthesis skills.

Education, Experience and Language :

Engineering degree or equivalent (Master's level), ideally in industrial engineering, logistics, or supply chain ;
Experience in a similar role (continuous improvement, quality, customer relations, or logistics), ideally within a distribution center ;
Fluent English (regular interactions with customers and international teams).

What can you expect from TMC ?

We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.

At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.

Why choose Employeneurship ?

The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.

Employeneurship model is built around five key principles :

Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.

TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, using performance analysis to identify gaps and implement lasting corrective actions. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate with distribution teams on scorecards, business reviews, service recovery, and joint improvement plans.

Requirements

Requires an engineering degree or equivalent at master's level, ideally in industrial engineering, logistics, or supply chain, and experience in a related improvement, quality, customer relations, or logistics role. Candidates should have strong distribution and supply chain knowledge, continuous improvement and analytical skills, customer-focused communication and leadership abilities, proficiency with office and reporting tools, and fluent English.

Skills

Continuous Improvement
Lean Methodologies
Root Cause Analysis
Corrective And Preventive Action
Supply Chain Operations
Order Management
Returns Management
Delivery Operations
Quality Claims Management
Performance Analysis
Quarterly Business Reviews
Excel And PowerPoint
Cross-Functional Leadership

Benefits

Permanent Contract
Profit Sharing
Continuous Learning And Development
Training And Coaching
Career Development
Entrepreneurial Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Problem-Solving
Root Cause Analysis
Corrective And Preventive Action Plans
Distribution Center
Supply Chain Operations
Order Management
Returns
Deliveries
Quality Claims
Performance Indicators
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Excel
PowerPoint
Data Visualization
ERP Systems
Warehouse Management Systems
Customer Escalations
Cross-Functional Leadership
Logistics
Customer-Centric Culture
Operational Excellence

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