Jobs in Canada

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Added 23 mins ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 38 mins ago
BH
Client & Sales Specialist
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
We are looking for a highly motivated, personable, and sales-driven Client & Sales Specialist to join our growing mental health clinic. This is a sales-focused client care role responsible…
Added 2 hours ago
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Banking advisor
National Bank of Canada
Campbellton, NB
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 2 hours ago
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Senior Advisor Financial Planning Support
National Bank of Canada
Montreal, QC
- Full-time
National Bank means acting as a specialist in coaching, guidance, and
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Senior Advisor in Estate Planning
National Bank of Canada
Montreal, QC
- Full-time
references in estate planning for the client advisory team of one of the
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Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
from a technical standpoint and in the quality of client service,
Added 3 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 4 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
This is a hands-on role for someone comfortable leading a pitch, reviewing a media plan, coaching a specialist and discussing performance with a client.
Added 5 hours ago
BT
Assurance and Advisory Manager – Audit
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 hours ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the Executive Director, Clinical Informatics and Virtual Health, the Advisor acts as an internal specialist to the organization for organizational development and change…
Added 6 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 8 hours ago
BS
Responsable des comptes recevables bilingue (français et anglais requis)
Bilingual Source
Montreal, QC · Greater Montreal, QC
- $55,000 to $70,000 CAD / year
- Full-time
Our client, a company in the distribution sector located in eastern Montréal, is looking for a Bilingual Accounts Receivable Specialist to manage customer accounts and support daily…
Added 9 hours ago
IR
Tax Director
Imagine Recruitment & Advisory
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
Evaluate client business processes and policies, advise on tax policy and changes to meet market needs, and develop proactive tax strategies to make business opportunities effective.
Added 10 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 10 hours ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client, Gold Fields, a globally diversified gold producer, is currently seeking a PRINCIPAL SPECIALIST RESOURCE GEOLOGIST - CORPORATE DEVELOPMENT.
Added 11 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 11 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 11 hours ago
NB
Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 11 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 16 hours ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Desire or experience working in B2B sales or a client-facing environment
Added 16 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Added 16 hours ago
Media Specialist
SALT XC
Toronto, ON
The Media Specialist will work across an exciting mix of clients in the CPG, Retail & Banking industries providing day to day support to the wider media team, with a focus on implementation…
Added 17 hours ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…

TMX Group

Post-Trade Onboarding & Operations Specialist (Contract)

Toronto, ON, Canada

$70 to $75 CAD / hour · Full-time

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Job details

Pay: $70 to $75 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 3-5 years of experience in communications, customer service and support, sales, account management, or customer success.
Posting language: English
Posted: Oct 20, 2026

Original job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Post-Trade Onboarding & Operations Specialist is a master at increasing product adoption and enabling customers' success through in-depth product understanding. They greet new customers in onboarding calls, often with a Client Service Manager present, and offer product tours, assist in setup, testing, and aid in implementation.

Onboarding is a crucial point in the customer journey. In many cases, it determines whether a customer stays or leaves. The Business Development / Client Onboarding Specialist is, therefore, a vital part of the Business Development & Strategic Client Engagement team. A Client Onboarding and Testing Specialist ensures smooth integration of new clients into a platform, product, or service by managing onboarding, training, and system testing. The role involves client engagement, technical validation, and process optimization.

He/she will work closely with the Strategy and Innovations team and the Head of Client Success, to ensure awareness of the full suite of products and services offered and a seamless onboarding experience for all clients.

This role is hybrid (50%/week in the office) - based in Toronto, ON.

Key Responsibilities

Coordinating and scheduling internal and external meetings related to onboarding client prospects across collateral management, ops, and trading desks.
Client Relationship Management – Serve as the main point of contact during CCMS client onboarding, managing expectations across buy-side and sell-side operational teams.
Guiding Clients Through Onboarding Processes – Ensure a seamless transition by assisting with system setup and configuration.
Training & Documentation – Conduct walkthroughs, workshops, and knowledge-sharing sessions to educate clients on workflows.
Account Setup & Configuration – Work closely with internal teams to configure client accounts, collateral eligibility schedules, concentration limits, and operational parameters for activation.
Customisation & Requirements Gathering – Understand client-specific collateral requirements to tailor onboarding processes accordingly.
Issue Resolution & Escalation – Troubleshoot onboarding challenges, coordinating with internal CCMS Product and Ops teams for swift resolution.
Pre-Trade & Post-Implementation Testing – Validate CCMS system performance, end-to-end trade workflows, cash/securities movements, and integration points.
UAT (User Acceptance Testing) Coordination – Work with clients to execute test cases covering exposure calculations, eligibility checks, and collateral movement messaging, capturing detailed feedback.
Data & System Validation – Ensure accurate setup, trade execution, and reporting functionality.
Regression Testing – Conduct end-to-end regression tests during CCMS platform releases to guarantee no disruption in service.
Document Test Results & Findings – Provide detailed UAT execution reports, break analysis, and sign-off documentation to internal engineering teams and client stakeholders.
Cross-Team Collaboration & Process Improvement:Work with Product, IT, and Ops Teams – Ensure technical, connectivity and operational readiness across all CCMS functional modules prior to go-live.Develop & Optimise Onboarding Processes – Identify operational bottlenecks in client setup and refine onboarding checklists for maximum efficiency.
Conducting onboarding meetings, product tours, company presentations, and product demos highlighting CCMS core capabilities.
Understanding customer context and goals and configure CCMS functionality to best serve those goals.
Educating customers and optimise their CCMS product setup for the quickest path to operational go-live.
Improving product adoption, customer retention, and help foster positive client relationships that drive long-term reliance on the CCMS platform.
Assisting customer support with customer issues and requests.
Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.

Skills And Competencies

Effectively manages multiple initiatives and collaborates with various teams across the organization, as needed
Comfortable working with a variety of technical applications and software, and gathering business requirements and mapping processes
Detail focused with an ability to work with large volumes of data, keep organized and identify discrepancies and/or inconsistencies
Able to work with clients and subject matter experts to collect detail and map out business processes, as needed
Flexible to take on a variety of tasks, organized to keep track and diligent to ensure completion to meet deadlines
Ability to work independently with minimal direction and supervision, and capable of prioritizing tasks
Strong analytical and goal-oriented mindset
An aptitude for identifying inefficiencies and proposing processes improvements
Good interpersonal skills with the ability to communicate effectively across teams and with varying personalities
Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
Ability to explain complex processes in simple terms and comfortable preparing presentations and presenting
Reliable and ethical, respecting customers’ confidentiality at all times
Willingness and ability to adapt to a changing environment and responsibilities

Must Have

University degree, preferably in Business or equivalent
3-5 years of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
Strong proficiency with Microsoft Office, Google Suite (Gmail, Docs, Slides & Sheets)
Knowledge of Excel / Google Sheets (Vlookups, Hlookups, conditional formatting, if/and/or statements, index/match, concatenate, transpose, filtering, sum product, etc.)
Knowledge of the Global Financial Markets industry, with an emphasis on North America

Nice To Have

Knowledge of CDS and/or CDS systems is an asset
Experience developing training materials and facilitating training with end-users is an asset
Bilingual with the ability to speak, write and read in both French and English is an asset

Salary Range: $70/hour-$75/hour CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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More about this job

Responsibilities

Manage client onboarding for the CCMS platform, including account configuration, training, requirements gathering, and coordination with buy-side, sell-side, product, IT, and operations teams. Coordinate and document system testing, resolve onboarding issues, improve onboarding processes, and support client adoption and successful go-live.

Requirements

A university degree, preferably in Business or an equivalent field, and 3–5 years of experience in communications, customer service and support, sales, account management, or customer success are required. Candidates should be proficient with Microsoft Office, Google Workspace, and spreadsheet functions, understand North American financial markets, and demonstrate strong analytical, organizational, and communication skills.

Skills

Client Onboarding
Customer Success
Collateral Management
CCMS Configuration
User Acceptance Testing
Regression Testing
System Integration Testing
Trade Workflow Validation
Issue Resolution
Requirements Gathering
Process Optimization
Training and Documentation
Microsoft Office
Google Workspace
Excel and Google Sheets

Visa sponsorship

Not detected in the job text

Keywords

CCMS
Collateral Management
Post-Trade Operations
Client Onboarding
Customer Success
Buy-Side Operations
Sell-Side Operations
Account Setup
Collateral Eligibility Schedules
Concentration Limits
User Acceptance Testing
Regression Testing
End-to-End Testing
Trade Workflows
Exposure Calculations
Collateral Movement Messaging
Cash and Securities Movements
System Integration
Data Validation
Break Analysis
Go-Live Readiness
Requirements Gathering
Process Optimization
Training Materials
Microsoft Office
Google Workspace
Excel
Google Sheets
North American Financial Markets

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