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TO Live

Head Ticket Taker (part time)

Toronto, ON, Canada

$20.16 CAD / hour · Part-time

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Job details

Pay: $20.16 CAD / hour
Job type: Part-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Head Ticket Taker (part time)

TO Live

Toronto, Canada

TO Live is currently seeking a Head Ticket Taker to join us for our diverse lineup of shows and other activities across our three venues, Meridian Hall, Meridian Arts Centre, and the St. Lawrence Centre for the Arts.

This is a seasonal part-time position for outgoing customer service-oriented team players that thrive in a fast paced, diverse theatre environment.

This position involves a varied schedule including weekdays, weekday evenings and weekends. Candidates must have a flexible schedule and be available to work any of the above. Weekday matinee shifts are mandatory. This is a unionized position; successful candidates will be required to join IATSE Local B-173.

Key Duties and Responsibilities:

Greet all patrons in a friendly and courteous manner.
Arrive on time for scheduled shifts (or follow TO Live policies for finding approved replacement).
Maintain a high level of customer service, interpersonal, oral and written communication at all times.
Collect event and ticketing information from Duty Manager and Box Office and remove/install accessible seating as required.
Greet and escort patrons with mobility issues directly to their seats. Check on them during intermission (when applicable) and escort these patrons back to the front doors at the end of the performance.
Communicate with Captains and/or Duty Managers and liaise with Box Office regarding any accessible seating concerns.
Set up scanners and unlock front doors in preparation for lobby opening.
Brief Ticket Takers on specific issues or details.
Collect Will-Call tickets when Box Office closes.
Coordinate appropriate doors opening pre-show, during intermission and post-show.
Attend pre-event briefing for event specifics.
In the case of an emergency, actively assist in enacting TO Live’s emergency plan or evacuation procedures.

Required Skills and Knowledge:

Maintain a high level of customer service, interpersonal, oral, and written communication, and staff supervisory skills at all times.
Displays fair and consistent behaviour.
Ability to make difficult and quick decisions under stress, pressure, or in emergency situations.
Level-headed and rational by nature.
Consistently lead staff by example.
Enhance and improve employee performance through positive reinforcement, and empowerment.
Strong understanding of Fire Plan and Emergency Procedures.
Prior theatre and supervisory experience are considered an asset.

Working Conditions

Hours are variable and could result in potential scheduling during the day, evenings, weekends, and holidays.
Extended periods of fast paced movement, standing and general movement throughout shifts.
Occasional stressful emergency situations involving illness and injury.
Potential danger in event of mobilizing large numbers of people in the unlikely event of evacuation.
Loud noise during some performances and events.
Lack of natural light in workplace.
Potential travel between TO Live venues as required.

The Organization:

TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

How to Apply:

Interested applicants should apply through our TO Live careers website at: Current Openings | Recruitment

No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Our recruitment process does not involve the use of artificial intelligence tools. All final hiring decisions are made by human reviewers.

Date Posted: October 23, 2026

Application Deadline: November 05, 2026

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More about this job

Responsibilities

Lead ticket-taking staff and coordinate front-of-house operations, including preparing scanners, managing door openings, and briefing staff on event details. Provide courteous patron assistance, support accessible seating needs, coordinate with venue managers and the Box Office, and assist with emergency procedures when required.

Requirements

Candidates need strong customer service, communication, and staff supervisory skills, along with fair and consistent conduct and the ability to make quick, rational decisions under pressure. A flexible schedule is required, including weekday matinees, evenings, weekends, and potentially holidays; prior theatre and supervisory experience is an asset.

Skills

Customer Service
Interpersonal Communication
Oral Communication
Written Communication
Staff Supervision
Leadership
Decision-Making Under Pressure
Emergency Response
Fire Safety Procedures
Conflict Management
Accessibility Support
Team Coordination
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Ticket Taking
Theatre
Customer Service
Staff Supervision
Front Of House
Patron Assistance
Accessible Seating
Mobility Assistance
Box Office Coordination
Event Operations
Ticket Scanners
Will-Call Tickets
Emergency Procedures
Fire Plan
Evacuation Procedures
Interpersonal Communication
Oral Communication
Written Communication
Decision-Making Under Pressure
Unionized Position
IATSE Local B-173

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