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Added 5 mins ago
O
Agentic Engineering Architect
OSEDEA
Montreal, QC
- Full-time
You've moved beyond experimenting with LLMs and have hands-on experience designing, building, or deploying agentic engineering solutions. You understand the challenges that emerge when…
Added 19 mins ago
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- Full-time
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Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is looking for an experienced Senior Electrical Manager / Team Lead to establish and grow their Electrical Engineering department. This is a unique leadership opportunity for an…
Added 19 mins ago
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Mississauga, ON
- Full-time
Overview: Our client is an established engineering firm with more than 50 years of experience providing tailored municipal planning and development services to its clients across Ontario is…
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Kelowna, BC
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- Full-time
…well-established, technical partner in the low-carbon heating solutions space serving commercial and industrial clients across BC and Yukon.About the OpportunityThis is a high-impact role…
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Vancouver, BC
- Full-time
Civil Engineering or Mechanical Engineering degree is preferred
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Advanced knowledge of various construction disciplines, safety regulations, scheduling, cost control, quality control, engineering drawings and other documents
Added 19 mins ago
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Data Scientist
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Toronto, ON
- Full-time
Apply AI where it adds value. Build NLP and classification solutions, including LLM based text analysis, while validating outputs for accuracy, explainability, and business relevance.
Added 19 mins ago
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Senior Zoho Developer
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Montreal, QC
- Full-time
…accelerate delivery, solve complex problems, and build smarter solutions without compromising quality or…
Added 19 mins ago
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Project Manager- Water/Wastewater
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Ottawa, ON
- Full-time
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Added 19 mins ago
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Senior Bridge Design Engineer
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Ottawa, ON
- Full-time
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Added 19 mins ago
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Senior Highway Engineer
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Ottawa, ON
- Full-time
We have partnered with an established Engineering Consulting Firm who is looking to add a Senior Highway Engineer to their growing team. This is a full-time hybrid opportunity and is ideal…
Added 19 mins ago
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Municipal Engineer
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Ottawa, ON
- Full-time
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Added 19 mins ago
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Tooling Designer
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- Full-time
…and dedication of the employees. MAMT is an industry leading engineering development center that relies on its highly talented staff, following the company’s established systems and best…
Added 49 mins ago
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Technicien·ne en éolien I / Technician I - Dégelis, QC (Degelis, Quebec, CA)
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Quebec, QC
- Full-time
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Added 49 mins ago
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Senior Full Stack Developer (Java/React)
Miratech
Toronto, ON
- Full-time
…will translate business requirements into robust technical solutions, working closely with product, architecture, QA, DevOps and business stakeholders to deliver modern digital solutions…
Added 1 hour ago
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Senior Software Engineer - Market Data
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- Full-time
We are looking for senior or staff engineers who are keen on providing quality solutions, have great fundamentals, have proven experience building and architecting at scale, and are not…
Added 1 hour ago
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Senior Full-Stack Java Developer (Front-Office / Capital Markets)
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…Fintech clients in the Spread Products space. This is a hybrid engineering and customer-facing role focused on architecting, building, deploying, and hardening production-grade solutions in…
Added 1 hour ago
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…within a specific market segment, ensuring competitive pricing solutions to support growth and margins. This role involves managing multiple projects and support employees, collaborating…
Added 1 hour ago
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Test Engineering Technologist
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- Full-time
Our Development Engineering team is a global engineering team focused on developing new products, technologies that will deliver robust repeatable solutions for our customers. We develop…
Added 1 hour ago
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Technical Trainer
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Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 1 hour ago
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Technical Consultant (Custom Software)
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Canada
- Full-time
This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and…

Toast

Solutions Engineering Lead, International Upmarket Customers

Toronto, ON, Canada

$110,000 - $176,000 CAD

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Job details

Pay: $110,000 - $176,000 CAD
Posting language: English
Posted: Oct 27, 2026

Original job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast International is building its upmarket business across the UK & Ireland, Canada, and Australia, focused on restaurant groups with 16 to 500 locations. We're hiring a solutions leader to own the technical side of every International deal over 15 locations. Your demos and labs are where our deals are won or lost. You'll start as a player-coach, carrying deals yourself, and you'll build the International upmarket solutions team as the business grows.

Hybrid, Toronto-based - with some travel to customer sites as needed.

About this role:

- Run demos that win the room. Build every demo from discovery. Show a 40-site group their own menu, their own workflows and the systems they already run, in their market's version of the product. Tailor it to each person in the buying group, from the head of ops to the IT lead to finance. Leave each of them with a reason to champion Toast.
- Run labs that end in a decision. Agree success criteria with the customer before the lab starts. Build and maintain the lab environment, track every issue, drive escalations and root cause analysis, and close the lab with a clear yes or no. No lab ends without an agreed next step.
- Own the technical outcome through go-live. The deal isn't won until the customer is live and it matches what we sold. Stay involved through procurement and handoff.
- Architect the solution. Design how Toast fits into a multi-location group's existing stack:
- - ERP, payroll and HR (e.g. Workday)
  - Inventory, loyalty, gift card processors and kiosks
  - Delivery and custom integrations
  - Network and hardware
  - Multi-entity and franchise structures, and data migration
All of it within what's actually available, and what payments rules allow, in each market.
- Lead security, IT and compliance reviews. Own vendor security questionnaires, PCI scoping conversations and the technical sections of RFPs.
- Speak product's language. Write BRDs that product and engineering can act on: the problem, the customer's own words, workarounds tried, what's at stake across the segment (not just one account), and options with tradeoffs. Turn one customer's ask into a case for the platform.
- Present the roadmap with credibility. Walk executive and IT audiences through what exists, what's coming and what isn't, without overpromising. Keep their trust when the answer is "not yet."
- Sell outcomes, not features. Partner with sales to build the business case. Translate technical fit into the outcomes the economic buyer cares about, such as labor, speed of service and revenue. When a buyer is weighing a feature gap, help them see it against the full value of the platform, and make sure their IT team feels heard along the way.
- Engineer workarounds, and know when to hold the line. Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
- Build real relationships outside the sales thread. Become the trusted counterpart to the customer's IT lead, head of operations and systems owners, relationships that hold up on their own merit.
- Hand off cleanly. Give onboarding and implementation a clear record of what was promised, what was configured and why, so delivery matches the sale.
- Build the function. Set the engagement model for when and how AEs bring you in, qualify technical fit early and disqualify fast, and build reusable assets: demo environments for each market, reference architectures, an RFP library and BRD standards.
- Partner across Solutions. Work closely with the International SMB Solutions team on clear lanes, shared tools and cross-coverage.
- Grow the team. Help define, hire and develop the International upmarket solutions team as the business scales.
- Own your own leverage. Continuously find the repetitive parts of the role (RFP answers, security questionnaires, discovery notes, demo resets) and systematically get them off your plate.
- Close the loop on what's broken. Feed product gaps, lost-deal reasons and market differences back to product and sales leadership, so the next deal is easier than the last.

Do you have the right ingredients:

An elite demo and lab track record. You've run tailored demos for multi-stakeholder buying committees and taken complex labs or pilots to a signed decision. In the interview, you'll run a demo for us and walk us through a lab you ran end to end.
You build and maintain your own environments. Demo data, lab configurations and resets are your job, done fast and adapted for each market.
7+ years in solutions architecture, solutions engineering or technical consulting, with at least 4 supporting mid-market or enterprise deals with 6 to 12+ month cycles and buying committees.
Experience in hospitality, retail or payments technology serving multi-location operators.
You've taken complex deals through lab or pilot to go-live. You can walk us through one end to end, including what went wrong and what you changed.
Integration fluency: REST APIs, webhooks, authentication and data flows. You can read API docs and sketch an architecture on a whiteboard. Coding isn't required, but you can test your own assumptions.
Security and compliance fluency: PCI DSS scope, and privacy regimes such as UK GDPR, PIPEDA and the Australian Privacy Act. You're comfortable owning a security review.
Writing that product teams act on. Bring a sanitized requirements doc, solution design or BRD to the interview.
Executive presence with C-suite and IT leaders, including delivering "no" and keeping the relationship.
You've mentored or led SEs, or built a presales process from scratch, and you want to build a team.
International experience across more than one market or regulatory regime. Willing to travel across the UK & Ireland, Canada and Australia (30%+).
Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you're expected to have an opinion on them.

Special Sauce (non-essential skills, nice to have):

Hands-on experience with enterprise POS or hospitality platforms in these markets
ERP, HR or workforce management integration experience
MEDDPICC

What success looks like in year one

Every 16+ location deal gets a tailored demo, and every lab has agreed success criteria and ends in a decision.
Deals we win go live on the timeline we agreed. No stalls, no churn, no post-sale surprises.
AEs know exactly when and how to bring you in, and technical fit is settled early in the cycle, not in week ten.
Product changes a decision because of a BRD you wrote.
A clear plan for the next upmarket solutions hire.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$110,000 - $176,000 CAD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient - when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work - raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Responsibilities

The Solutions Engineering Lead will own the technical strategy for international upmarket deals, including conducting high-impact product demonstrations and managing complex lab environments. They will also architect solutions for multi-location restaurant groups, lead security and compliance reviews, and build a high-performing solutions team.

Requirements

Candidates must have 7+ years of experience in solutions architecture or technical consulting, specifically supporting enterprise-level deals with complex buying committees. Proficiency in integration technologies, security standards like PCI DSS and GDPR, and the ability to communicate effectively with C-suite stakeholders are essential.

Skills

Solutions architecture
Technical consulting
Presales
Product demonstration
API integration
Security compliance
PCI DSS
GDPR
PIPEDA
Project management
Stakeholder management
Enterprise software
Hospitality technology
Sales strategy
Team leadership

Benefits

Competitive compensation
Equity
Flexible work environment

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineering
Solutions Architecture
Presales
REST APIs
Webhooks
PCI DSS
GDPR
PIPEDA
Australian Privacy Act
BRD
RFP
Enterprise POS
Hospitality
Payments Technology
Multi-location
ERP
Workday
Workforce Management
MEDDPICC
Technical Consulting
Stakeholder Management
Product Roadmap
Data Migration
Systems Integration
Customer Success
Sales Engineering
Compliance
IT Infrastructure
Software Architecture
Business Case

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