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Added 4 days ago
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Bilingual HR Advisor
ALS
Winnipeg, MB · Sudbury, ON · Thunder Bay, ON · CAN - ON - Sudbury
- Full-time
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 4 days ago
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Ship Maintenance Lead
Thales
Halifax, NS
- Full-time
Manage the conduct of maintenance and /or Ad-Hoc tasking’s during designated maintenance work periods within agreed scheduled time frames;
Added 4 days ago
FR
Freight Dispatcher
Fraserway RV
Abbotsford, BC
- Full-time
You'll support the daily movement of RVs while working closely with drivers, dealerships, and the Freight & Logistics Manager to keep deliveries on schedule.
Added 4 days ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…
Added 4 days ago
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Sous Chef
Dexterra
Mississauga, ON
- $21 to $24 CAD / hour
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 4 days ago
HR
Student Nurse Extern - Alternative Level of Care (Finch Reactivation Care Centre)
Humber River Health
Toronto, ON
- Full-time
…technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally…
Added 4 days ago
TM
Manager, MGA & Program Operations
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Join Us as a Manager, MGA & Program Operations
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Superintendent (Victoria & Nanaimo)
Norland
Victoria, BC
- Full-time
Team with project manager to ensure seamless project delivery to the client and identify critical aspects of execution
Added 4 days ago
FH
Housekeeping Room Attendant (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $20.78 to $21.78 CAD / hour
- Full-time
…guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for…
Added 4 days ago
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Product Manager, Financing
Wayfair
Toronto, ON
- $152,313 to $165,557.5 CAD / year
- Full-time
…the Wayfair Credit Card, and Wayfair Rewards, our membership program. Together these are among the most direct levers Wayfair has on customer lifetime value, and they touch millions of…
Added 4 days ago
CG
Sustaining Capital Project Manager
Centerra Gold Inc.
Toronto, ON
- Full-time
We have an exciting opportunity for a Sustaining Capital Project Manager to join our growing Centerra Corporate team. This position is open to candidates based within Canada however travel…
Added 4 days ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman
Toronto, ON
- Full-time
This is an exciting opportunity to be part of a successful team at the center of the firm’s strategy. Consultants are given the opportunity for rapid professional growth, to participate in…
Added 4 days ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Tofino, BC
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
Added 4 days ago
Casual Residential Community Living Worker - Hope House 382
Connective
Kamloops, BC
Interact with the client’s family and friends to involve their personal supports as part of the program.
Added 4 days ago
SE
Senior Power System Engineer
Schneider Electric
Quebec, QC · UNAVAILABLE, Ontario · Dollard, Quebec
- Full-time
…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
Added 4 days ago
BC
Site Manager - Infrastructure and Site Services (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Site Manager, Infrastructure & Site Services (Permanent)
Added 4 days ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.
Added 4 days ago
GI
Program Supervisor (Warehouse Academy)
Goodwill Industries of Alberta
Calgary, AB
- Full-time
Under the guidance of the Manager, Program Delivery, the Warehouse Academy Program Supervisor is responsible for assisting with the development, supervision and coordination of the…
Added 4 days ago
B
Business Banking Relationship Manager Trainee
BMO
Brandon, MB
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 4 days ago
FH
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent…
Added 4 days ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB
- Full-time
Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs.
Added 4 days ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time
Added 4 days ago
AE
Project Manager, Buildings Mechanical
Associated Engineering
AB · Edmonton, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Edmonton office. In this role you will…
Added 4 days ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…
Added 4 days ago
B&
Civil Engineer - Water
Black & Veatch
Markham, ON
- $115,280 to $192,140 CAD / year
- Full-time
Participation in scheduling, budgeting, and contract administration for infrastructure projects is also part of the role, including involvement in business development and preparation of…

Tokio Marine Canada Ltd.

Manager, MGA & Program Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Join Us as a Manager, MGA & Program Operations

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

Join Tokio Marine Canada as we expand our delegated authority and program business across Canada. Reporting to the AVP, Operations, you will help strengthen how we onboard, oversee, and support partnerships with MGAs and other delegated underwriting authority partners. You will lead a growing team, work directly with business leaders as well as functional support leaders, and contribute operational insight that supports the continued development of our program portfolio.

This is a hands-on leadership opportunity for someone who enjoys improving processes, turning insurance data into practical insight, and building trusted relationships with internal teams and external partners. You will have meaningful exposure to program strategy, portfolio performance, and senior leadership discussions.

What You Will Be Doing

The Manager, MGA & Program Operations leads the operational management of delegated underwriting authority programs from onboarding and system setup through ongoing oversight, bordereaux management, due diligence, and performance reporting. The role balances operational leadership with hands-on execution and continuous improvement.

You will lead the Delegated Underwriting Authority team and partner closely with Underwriting, IT, Finance, Actuarial, Compliance, and Claims, as well as MGAs, brokers, and other delegated authority partners.

Your Responsibilities Will Include

Oversee the day-to-day operational management of delegated authority programs and related processes.
Manage the translation, validation, and upload of premium bordereaux data into TMCan systems, ensuring compliance with data standards and internal requirements.
Work directly with delegated authority partners and underwriters to resolve data-quality issues and ensure reporting is timely, accurate, and complete.
Lead due diligence for new delegated authority relationships and renewals, coordinating reviews, documentation, decisions, and follow-up actions.
Own system setup, testing, and operational readiness for new and renewing programs.
Prepare monthly and quarterly portfolio and performance reporting in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other stakeholders.
Support audits of delegated authority arrangements, including bordereaux and data-quality testing, sample selection, and coordination of underwriting file reviews.
Develop, document, maintain, and monitor scalable operational standards and best practices for program business.
Lead cross-functional initiatives to improve the efficiency, scalability, and effectiveness of program operations and resolve operational or technical issues.
Provide operational insight and recommendations that support informed decisions related to TMCan’s delegated authority and program operations.
Lead, coach, and develop the DUA Assistants, including day-to-day guidance, goal setting, and performance discussions.

Who You Are

You are a collaborative, practical leader who is comfortable working in a lean and entrepreneurial environment. You can connect broader business priorities with practical operational execution, bring structure to complex operational work, and build alignment across teams. You are curious, analytical, detail-oriented, and willing to roll up your sleeves to move priorities forward.

What You Bring

Five or more years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related environment.
Experience working with insurance program data, bordereaux reporting, binder administration, portfolio reporting, or comparable operational data processes.
Experience supporting program onboarding, ongoing oversight, renewals, or related governance activities including due diligence and audits.
A strong operational and process-improvement mindset, with the ability to assess needs, document requirements, manage change impacts, and improve workflows.
Demonstrated ability to build trusted relationships with underwriters, MGAs, brokers, and cross-functional stakeholders.
Leadership, coaching, or mentoring experience. Formal people-management experience is required.
Strong analytical skills and proficiency in Excel, including pivot tables, formulas, filtering, and data validation.
Excellent communication, organization, planning, and attention to detail.

Additional Assets

Direct experience with delegated underwriting authority programs or MGA oversight.
A bachelor’s degree or an equivalent combination of education and relevant experience.
Completion of, or progress toward, a CIP or FCIP designation.

This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.

Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.

The anticipated base salary range for this position is (85,000-105,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE Values Guide Everything We Do

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.

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More about this job

Responsibilities

Lead the operational management of delegated authority programs, including partner onboarding and due diligence, system readiness, bordereaux data quality, audits, and portfolio reporting. Manage and develop the Delegated Underwriting Authority team while collaborating across business functions and improving scalable program processes.

Requirements

Requires at least five years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related field, along with experience in insurance data processes and program oversight. Formal people-management experience, strong Excel and analytical skills, process-improvement capability, and effective stakeholder communication are required; a bachelor’s degree and CIP or FCIP progress are additional assets.

Skills

Delegated Authority Operations
MGA Oversight
Program Operations
Bordereaux Management
Insurance Data Validation
Portfolio Reporting
Due Diligence
Binder Administration
Audit Coordination
Process Improvement
System Setup and Testing
Cross-Functional Collaboration
People Management
Coaching and Mentoring
Excel
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Commercial Property And Casualty Insurance
Managing General Agents
Delegated Underwriting Authority
Program Business
Bordereaux
Binder Administration
Underwriting Operations
Portfolio Performance
Premium Data
Data Quality
Due Diligence
Program Onboarding
Renewals
Audit
Underwriting File Reviews
System Setup
System Testing
Operational Readiness
Performance Reporting
Excel
Pivot Tables
Data Validation
Process Improvement
Change Management
Cross-Functional Collaboration
People Management
CIP
FCIP

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