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Added 23 mins ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Added 23 mins ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
Drive strategic workforce planning, talent management and recruitment, succession, capability development, and leadership development to meet business needs.
Added 53 mins ago
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Senior Project and Portfolio Manager
Bombardier
Dorval, QC
- Full-time
Lead the end-to-end delivery of complex cyber security projects, programs, and strategic initiatives, ensuring alignment with business objectives, organizational priorities, and expected…
Added 53 mins ago
Senior Manager, Business Development
Give and Go Prepared Foods
Toronto, ON
…brand, including but not limited to new platform innovation initiatives and highly visible capital projects. The Sr. Business Development Manager interfaces with cross-functional partners…
Added 1 hour ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Mississauga, ON
- $75,000 to $84,000 CAD / year
- Full-time
…Leveraging both internal and external market intelligence, the Line Manager develops business plans, forecasting models, and strategic initiatives that support organizational…
Added 1 hour ago
BC
Manager, After Hours Operations
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Brantford, ON
- Full-time
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BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 1 hour ago
S
General Manager
Snaplii
Toronto, ON
- $160,000 to $200,000 CAD / year
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 2 hours ago
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Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Added 2 hours ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 3 hours ago
W
Manager, Supply Chain
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Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 3 hours ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 3 hours ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 3 hours ago
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Spec, Procurement
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 3 hours ago
V
Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
…integrated business planning cycle, ensuring alignment across the Strategic Guidance, Resource Development Plan (RDP), Life of Business Plan (LoBP), and Budget…
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Implement and support strategic planning, departmental development projects, and operational initiatives.
Added 3 hours ago
MG
HHR Coordinator Lead
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Manager of Academic Affairs, Nursing and HHR Workforce Initiatives, the HHR Coordinator Lead serves as the senior operational, clinical, and pedagogical leader overseeing…
Added 3 hours ago
FN
Social Media Manager
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Oakville, ON
- Full-time
Great brands have great stories. At Far Niente Wine Estates, we're looking for a creative, digitally savvy Social Media Manager who knows how to turn those stories into captivating content,…
Added 3 hours ago
HI
Product Owner ( Spanish Speaker )
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- Full-time
As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking,…
Added 3 hours ago
BE
Product Manager – Tech Accessories & Hardware
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Added 3 hours ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 3 hours ago
ZA
Business Development Lead
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Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…Business Development Lead to expand our client base, develop strategic partnerships, generate new project opportunities, and strengthen our presence throughout British…
Added 4 hours ago
HI
Change Analyst
HRbrain Inc.
Toronto, ON
- Full-time
Business group: HR Change Management Office – The HR Change Management Office leads enterprise-wide HR initiatives with a strong focus on communication and organizational change. The team…
Added 4 hours ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Reporting to the Estimating Manager, the Project Estimator plays a key role in the preparation of complete EPC (Engineering, Procurement, and Construction) proposals for high-voltage…

Tokio Marine Canada Ltd.

Manager, MGA & Program Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Join Us as a Manager, MGA & Program Operations

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

Join Tokio Marine Canada as we expand our delegated authority and program business across Canada. Reporting to the AVP, Operations, you will help strengthen how we onboard, oversee, and support partnerships with MGAs and other delegated underwriting authority partners. You will lead a growing team, work directly with business leaders as well as functional support leaders, and contribute operational insight that supports the continued development of our program portfolio.

This is a hands-on leadership opportunity for someone who enjoys improving processes, turning insurance data into practical insight, and building trusted relationships with internal teams and external partners. You will have meaningful exposure to program strategy, portfolio performance, and senior leadership discussions.

What You Will Be Doing

The Manager, MGA & Program Operations leads the operational management of delegated underwriting authority programs from onboarding and system setup through ongoing oversight, bordereaux management, due diligence, and performance reporting. The role balances operational leadership with hands-on execution and continuous improvement.

You will lead the Delegated Underwriting Authority team and partner closely with Underwriting, IT, Finance, Actuarial, Compliance, and Claims, as well as MGAs, brokers, and other delegated authority partners.

Your Responsibilities Will Include

Oversee the day-to-day operational management of delegated authority programs and related processes.
Manage the translation, validation, and upload of premium bordereaux data into TMCan systems, ensuring compliance with data standards and internal requirements.
Work directly with delegated authority partners and underwriters to resolve data-quality issues and ensure reporting is timely, accurate, and complete.
Lead due diligence for new delegated authority relationships and renewals, coordinating reviews, documentation, decisions, and follow-up actions.
Own system setup, testing, and operational readiness for new and renewing programs.
Prepare monthly and quarterly portfolio and performance reporting in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other stakeholders.
Support audits of delegated authority arrangements, including bordereaux and data-quality testing, sample selection, and coordination of underwriting file reviews.
Develop, document, maintain, and monitor scalable operational standards and best practices for program business.
Lead cross-functional initiatives to improve the efficiency, scalability, and effectiveness of program operations and resolve operational or technical issues.
Provide operational insight and recommendations that support informed decisions related to TMCan’s delegated authority and program operations.
Lead, coach, and develop the DUA Assistants, including day-to-day guidance, goal setting, and performance discussions.

Who You Are

You are a collaborative, practical leader who is comfortable working in a lean and entrepreneurial environment. You can connect broader business priorities with practical operational execution, bring structure to complex operational work, and build alignment across teams. You are curious, analytical, detail-oriented, and willing to roll up your sleeves to move priorities forward.

What You Bring

Five or more years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related environment.
Experience working with insurance program data, bordereaux reporting, binder administration, portfolio reporting, or comparable operational data processes.
Experience supporting program onboarding, ongoing oversight, renewals, or related governance activities including due diligence and audits.
A strong operational and process-improvement mindset, with the ability to assess needs, document requirements, manage change impacts, and improve workflows.
Demonstrated ability to build trusted relationships with underwriters, MGAs, brokers, and cross-functional stakeholders.
Leadership, coaching, or mentoring experience. Formal people-management experience is required.
Strong analytical skills and proficiency in Excel, including pivot tables, formulas, filtering, and data validation.
Excellent communication, organization, planning, and attention to detail.

Additional Assets

Direct experience with delegated underwriting authority programs or MGA oversight.
A bachelor’s degree or an equivalent combination of education and relevant experience.
Completion of, or progress toward, a CIP or FCIP designation.

This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.

Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.

The anticipated base salary range for this position is (85,000-105,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE Values Guide Everything We Do

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.

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More about this job

Responsibilities

Lead the operational management of delegated authority programs, including partner onboarding and due diligence, system readiness, bordereaux data quality, audits, and portfolio reporting. Manage and develop the Delegated Underwriting Authority team while collaborating across business functions and improving scalable program processes.

Requirements

Requires at least five years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related field, along with experience in insurance data processes and program oversight. Formal people-management experience, strong Excel and analytical skills, process-improvement capability, and effective stakeholder communication are required; a bachelor’s degree and CIP or FCIP progress are additional assets.

Skills

Delegated Authority Operations
MGA Oversight
Program Operations
Bordereaux Management
Insurance Data Validation
Portfolio Reporting
Due Diligence
Binder Administration
Audit Coordination
Process Improvement
System Setup and Testing
Cross-Functional Collaboration
People Management
Coaching and Mentoring
Excel
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Commercial Property And Casualty Insurance
Managing General Agents
Delegated Underwriting Authority
Program Business
Bordereaux
Binder Administration
Underwriting Operations
Portfolio Performance
Premium Data
Data Quality
Due Diligence
Program Onboarding
Renewals
Audit
Underwriting File Reviews
System Setup
System Testing
Operational Readiness
Performance Reporting
Excel
Pivot Tables
Data Validation
Process Improvement
Change Management
Cross-Functional Collaboration
People Management
CIP
FCIP

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