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Added 12 mins ago
QM
Project Manager
Quicksilver Mechanical Inc.
Sherwood Park, AB
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Sherwood Park, AB. This role oversees mechanical projects from planning through completion, ensuring schedules,…
Added 27 mins ago
CH
Health Care Aide - North/South Edmonton
CBI Home Health
Edmonton, AB
- Part-time
…documenting, and reporting any changes in their condition to your Manager/Supervisor. You may be required to perform light housekeeping tasks as indicated in client care…
Added 27 mins ago
CH
LPN - Edmonton Pediatrics
CBI Home Health
Edmonton, AB
- Full-time
…documenting, and reporting any changes in their condition to your Manager/Supervisor. You may be required to perform light housekeeping tasks as indicated in client care…
Added 27 mins ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.
Added 42 mins ago
VG
Executive Assistant
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…logistics for Chief & Council, Management Committee, Director/Manager’s meetings and other meetings as requested by Chief & Council such as meetings of the Advisory Committee of Elders.…
Added 57 mins ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Controls. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.
Added 57 mins ago
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Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Systems & Information Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in…
Added 57 mins ago
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Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 57 mins ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
This exciting position will serve as a Senior Contracts Manager on medium to large-sized EPC/EPCM projects.
Added 57 mins ago
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Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
Added 1 hour ago
TC
Long Term Occasional Position -Primary/Junior/Intermediate - French Core (FSL) (50% at St. Denis AM only and 50% at Our Lady of Fatima PM only)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Resume and Cover Letter addressed to the Sr. Manager of Recruitment, Human Resources.
Added 1 hour ago
FC
Health and Safety Coordinator
FCC Construcción
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…complete their work safely. They set safety standards for their workplace based on legal requirements and train employees to help them understand these rules. The Health and Safety…
Added 1 hour ago
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Process Manager***Gestionairre de processus
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 1 hour ago
IG
Process Manager***Gestionairre de processus
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 1 hour ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
This position will primarily support product development. The QA Manager may also assign a portion of the analyst’s time to infrastructure, platform, performance, or other technical…
Added 1 hour ago
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Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
Other duties as assigned by the manager, or its designee.
Added 1 hour ago
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Assistant Store Manager
WINS (Women In Need Society)
Calgary, AB
- Full-time
The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store…
Added 1 hour ago
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Manufacturing Continuous Improvement Specialist
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Abbotsford, BC
- $80,000 to $110,000 CAD / year
- Full-time
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Added 1 hour ago
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Store Manager - Smart Centres Woodstock
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- Full-time
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Added 1 hour ago
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Senior Manager Solution Architect
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Application and Cloud/Infrastructure or Workplace.
Added 1 hour ago
NC
Return Agent - Full Time - Winnipeg Airport
National Car Rental
Winnipeg, MB
- Full-time
Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.
Added 1 hour ago
Maintenance Coordinator YYZ
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Assist the Maintenance Manager with other operational and departmental requirements as needed.
Added 1 hour ago
Project Manager, Buildings & Facilities (Contract)
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Calgary, AB
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 1 hour ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 1 hour ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
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…planning, renovations and alterations, architectural services, workplace strategy, and project…

Tokio Marine Canada Ltd.

Manager, MGA & Program Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Join Us as a Manager, MGA & Program Operations

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

Join Tokio Marine Canada as we expand our delegated authority and program business across Canada. Reporting to the AVP, Operations, you will help strengthen how we onboard, oversee, and support partnerships with MGAs and other delegated underwriting authority partners. You will lead a growing team, work directly with business leaders as well as functional support leaders, and contribute operational insight that supports the continued development of our program portfolio.

This is a hands-on leadership opportunity for someone who enjoys improving processes, turning insurance data into practical insight, and building trusted relationships with internal teams and external partners. You will have meaningful exposure to program strategy, portfolio performance, and senior leadership discussions.

What You Will Be Doing

The Manager, MGA & Program Operations leads the operational management of delegated underwriting authority programs from onboarding and system setup through ongoing oversight, bordereaux management, due diligence, and performance reporting. The role balances operational leadership with hands-on execution and continuous improvement.

You will lead the Delegated Underwriting Authority team and partner closely with Underwriting, IT, Finance, Actuarial, Compliance, and Claims, as well as MGAs, brokers, and other delegated authority partners.

Your Responsibilities Will Include

Oversee the day-to-day operational management of delegated authority programs and related processes.
Manage the translation, validation, and upload of premium bordereaux data into TMCan systems, ensuring compliance with data standards and internal requirements.
Work directly with delegated authority partners and underwriters to resolve data-quality issues and ensure reporting is timely, accurate, and complete.
Lead due diligence for new delegated authority relationships and renewals, coordinating reviews, documentation, decisions, and follow-up actions.
Own system setup, testing, and operational readiness for new and renewing programs.
Prepare monthly and quarterly portfolio and performance reporting in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other stakeholders.
Support audits of delegated authority arrangements, including bordereaux and data-quality testing, sample selection, and coordination of underwriting file reviews.
Develop, document, maintain, and monitor scalable operational standards and best practices for program business.
Lead cross-functional initiatives to improve the efficiency, scalability, and effectiveness of program operations and resolve operational or technical issues.
Provide operational insight and recommendations that support informed decisions related to TMCan’s delegated authority and program operations.
Lead, coach, and develop the DUA Assistants, including day-to-day guidance, goal setting, and performance discussions.

Who You Are

You are a collaborative, practical leader who is comfortable working in a lean and entrepreneurial environment. You can connect broader business priorities with practical operational execution, bring structure to complex operational work, and build alignment across teams. You are curious, analytical, detail-oriented, and willing to roll up your sleeves to move priorities forward.

What You Bring

Five or more years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related environment.
Experience working with insurance program data, bordereaux reporting, binder administration, portfolio reporting, or comparable operational data processes.
Experience supporting program onboarding, ongoing oversight, renewals, or related governance activities including due diligence and audits.
A strong operational and process-improvement mindset, with the ability to assess needs, document requirements, manage change impacts, and improve workflows.
Demonstrated ability to build trusted relationships with underwriters, MGAs, brokers, and cross-functional stakeholders.
Leadership, coaching, or mentoring experience. Formal people-management experience is required.
Strong analytical skills and proficiency in Excel, including pivot tables, formulas, filtering, and data validation.
Excellent communication, organization, planning, and attention to detail.

Additional Assets

Direct experience with delegated underwriting authority programs or MGA oversight.
A bachelor’s degree or an equivalent combination of education and relevant experience.
Completion of, or progress toward, a CIP or FCIP designation.

This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.

Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.

The anticipated base salary range for this position is (85,000-105,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE Values Guide Everything We Do

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.

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More about this job

Responsibilities

Lead the operational management of delegated authority programs, including partner onboarding and due diligence, system readiness, bordereaux data quality, audits, and portfolio reporting. Manage and develop the Delegated Underwriting Authority team while collaborating across business functions and improving scalable program processes.

Requirements

Requires at least five years of experience in commercial insurance, MGA or program operations, underwriting operations, delegated authority, binder management, or a related field, along with experience in insurance data processes and program oversight. Formal people-management experience, strong Excel and analytical skills, process-improvement capability, and effective stakeholder communication are required; a bachelor’s degree and CIP or FCIP progress are additional assets.

Skills

Delegated Authority Operations
MGA Oversight
Program Operations
Bordereaux Management
Insurance Data Validation
Portfolio Reporting
Due Diligence
Binder Administration
Audit Coordination
Process Improvement
System Setup and Testing
Cross-Functional Collaboration
People Management
Coaching and Mentoring
Excel
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Commercial Property And Casualty Insurance
Managing General Agents
Delegated Underwriting Authority
Program Business
Bordereaux
Binder Administration
Underwriting Operations
Portfolio Performance
Premium Data
Data Quality
Due Diligence
Program Onboarding
Renewals
Audit
Underwriting File Reviews
System Setup
System Testing
Operational Readiness
Performance Reporting
Excel
Pivot Tables
Data Validation
Process Improvement
Change Management
Cross-Functional Collaboration
People Management
CIP
FCIP

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