Join Us as a Delegated Authority Manager – Insurance Operations
Who We Are
Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.
We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
The Opportunity
Reporting to the AVP, Operations, and working closely with business leaders and your peers, we are looking for a Delegated Authority Manager to join our team. Our focus is simple - create the best team of professionals in the business. If you enjoy the excitement, challenges and rewards that come with creating better ways to do business, this may be the opportunity for you.
What You Will Be Doing:
The Delegated Authority Manager is responsible for overseeing the operational management of Delegated Underwriting Authority (DUA) programs. Key accountabilities include ensuring accurate and timely entry of bordereaux data into TMCAN’s systems; supporting associated system setups; coordinating and executing onboarding and renewal due diligence; and delivering performance reporting for delegated authority programs.
The role leads the Delegated Underwriting Authority team and collaborates closely with internal stakeholders, including Underwriting, IT, Finance, Actuarial, Compliance, and Claims, as well as external partners such as managing general agents (MGAs) and brokers.
Your responsibilities will include:
- Oversee the day-to-day operational management of DUA programs and related processes.
- Manage the translation, validation, and entry of premium bordereaux data submitted to TMCAN, ensuring compliance with applicable data standards and internal requirements.
- Partner directly with delegated authority partners and underwriters to resolve data-quality issues and ensure all required reporting is timely, accurate, and complete.
- Lead and complete due diligence for new DUA relationships and renewals, coordinating required reviews, documentation, and follow-up actions.
- Coordinate and take ownership of the necessary system setups for new and renewing DUA programs, including any testing and readiness activities.
- Prepare and deliver monthly and quarterly performance reports in collaboration with Underwriting, Finance, Actuarial, Claims, Compliance, and other internal stakeholders.
- Support audits of DUAs as required, including bordereaux reporting and data quality testing, sample selection of underwriting files for file review, etc.
- Develop, document, maintain, and monitor operational best practices for DUA programs.
- Lead and contribute to cross-functional initiatives with internal stakeholders to enhance the efficiency, scalability, and effectiveness of DUA operations and resolve operational or technical issues.
- Provide operational insight and recommendations to support the development and execution of TMCAN’s DUA strategy.
- Day-to-day management of the DUA Assistants; including mentoring, coaching, and performance discussions.
Who You Are
You are team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly. You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done.
What You Bring
- A bachelor’s degree
- Five to seven years of commercial insurance experience; experience with delegated underwriting authority programs is an asset.
- Demonstrated experience implementing strategic and operational initiatives within commercial insurance.
- Experience with binder management, bordereaux processing, and related insurance systems.
- Experience conducting due diligence for new DUA relationships and supporting ongoing oversight.
- Strong business analysis skills, including assessing business needs, defining and documenting requirements, evaluating change impacts, and communicating effectively with stakeholders.
- Excellent written and verbal communication skills.
- Demonstrated ability to lead, coach, and develop team members to achieve expected outcomes; previous people-management experience is preferred.
- Proven ability to build trusted relationships and collaborate effectively with internal stakeholders and external partners.
- Strong analytical skills, with the ability to interpret data, identify trends and issues, and recommend improvement opportunities.
- Excellent organizational, planning, and time-management skills, with the ability to manage competing priorities and meet deadlines.
- Proficiency in Microsoft Office applications, particularly Excel - including pivot tables and formulas - as well as Word, PowerPoint and Outlook.
- A high level of attention to detail, accuracy, and quality.
- Completion of, or progress toward, a Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is an asset.
This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.
Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.
The anticipated base salary range for this position is (80,000-100,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.
Life at Tokio Marine Canada
At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.
Our CARE values guide everything we do:
Collaborative: We communicate openly, support one another, and work as one team.
Achieving Excellence: We challenge the status quo and exceed expectations.
Responsive: We anticipate needs and deliver timely, exceptional service.
Ethical & Respectful: We act with integrity and empower our people to do the right thing.
Our Commitment to an Inclusive and Respectful Workplace
At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.
Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.
We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.
Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.
