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Added 9 mins ago
TS
Associate – Front Office Quant Engineer
TD Securities
Toronto, ON
- Full-time
Design, develop, and maintain applications, services, and tools used by front-office trading and sales teams.
Added 9 mins ago
K
Senior Product Manager - Social Experience
Kraken
Canada
- Full-time
We’re hiring a Product Manager with deep UX and interaction design expertise to build social experiences around investing and trading at Kraken.
Added 9 mins ago
B
SENIOR ACCOUNT MANAGER, FINANCING, SMALL BUSINESSES
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- Full-time
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Added 9 mins ago
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- Full-time
Reports to: Country Manager, People & Culture
Added 9 mins ago
PH
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O(
Agile Practice Manager - 20-Month Contract (Agile Coach)
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Added 9 mins ago
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Senior Manager, Government Partnerships
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Montreal, QC
- Full-time
…that is fair, open and respectful of differences. We welcome applications from highly qualified individuals interested in working towards our mission in a respectful, inclusive and…
Added 9 mins ago
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Project manager-Payments
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TekStaff's Client has a current vacancy for " Project Manager-Payments”
Added 9 mins ago
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- $120,000 to $140,000 CAD / year
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Demonstrated experience in grants program management (5-7 years as a program/grants manager with preference in the philanthropic sector).
Added 9 mins ago
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Maintenance Manager
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- Full-time
Reports to: Senior Operations Manager/Director, Operations
Added 11 mins ago
PP
Administrative Assistant
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- Full-time
We are looking to hire an Administrative Assistant on a Permanent Full-time basis. Reporting to the Office Manager, the Administrative Assistant will be accountable for various…
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Sr Field Marketing Manager
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Guest Service Manager
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We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work…
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Production Support Technician
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Added 11 mins ago
Senior Manager, Software Engineering
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Toronto, ON
We’re looking for our next Senior Manager, Software Engineering. Could It Be You?
Added 11 mins ago
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Content Coordinator
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Niagara Falls, ON
- $60,000 to $70,000 CAD / year
- Full-time
…within our Niagara Falls location. Reporting to the Marketing Manager, the successful candidate will be responsible for creating compelling and SEO-optimized content to enhance the…
Added 11 mins ago
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AE - Merchandising Team Leader (Assistant Manager)
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- Full-time
For Brand Ambassador and Stock positions, hiring will be based on need – however, applications are accepted on an ongoing basis, and there may not be an opening immediately available when…
Added 26 mins ago
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Reporting to the Maintenance Manager, the Millwright will be responsible for maintaining equipment, troubleshooting and completing emergency repairs to keep the plant running as efficiently…
Added 26 mins ago
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Sustainability Analyst
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Guelph, ON
- Full-time
As a Sustainability Analyst, you will support the Energy Manager and Director of Optimization & Sustainability in Skyline’s environmental sustainability, social responsibility, and…
Added 26 mins ago
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- Full-time
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Added 39 mins ago
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RQ11711 – Software Developer – Senior
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Added 39 mins ago
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RQ00388 – Solution Architect
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…Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate will work closely with the My Health NB PHN project team and various business,…
Added 39 mins ago
WI
Senior Estimator
WSP in Canada
AB · Edmonton, AB
- Full-time
Based in our Laval office and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You…
Added 39 mins ago
WI
Senior Estimator
WSP in Canada
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- Full-time
Based in our Laval office and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You…
Added 39 mins ago
SS
Campaign Manager - Paid Ads & Email Marketing
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Tokyo Smoke

Educator/Key Holder

Burlington, ON, L7M 5B4, Canada

Hourly Rate: $17.90 - $19.90 · Part-time

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Job details

Pay: Hourly Rate: $17.90 - $19.90
Job type: Part-time
Experience: Minimum 1-3 years floor management experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of leading an engaged team and coaching in the moment to ensure Educators can provide a high-quality customer experience. You understand what it means to be a brand ambassador for Tokyo Smoke inside and outside of our stores.

Successful candidates will receive additional training to perform Key Holder responsibilities, including opening and closing the store. Employees are eligible for the Key Holder hourly premium for any shifts in which they are scheduled to complete these duties.

Responsibilities

Use strong floor management skills to manage the day-to-day operations of the store and drive sales
Train and coach educators on product education and ensure an intentional customer experience
Ensure sales targets and business metrics are met
Lead by example and deliver exceptional, intentional customer service
Seize opportunities to improve business results and build an engaged team
Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
Build and cultivate lasting customer relationships and enable all staff members to do the same
Demonstrate strong time management and organization skills to keep priorities in focus
Create relationships with local businesses and participate in community events
Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
Enforce all company policies and programs, ensuring compliance
Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
Complete tasks as assigned by the Store Manager and Assistant Store Manager
May be responsible for selling and promoting tobacco vape products from an in-store pop-up stand in accordance with company policies and all applicable regulations (Store dependent)
Other duties as assigned

Qualifications

Minimum 1-3 years floor management experience
Resourceful, creative and solution-oriented
Ability to work plan, prioritize and organize
A leader with a proven ability to train others and retain talent
Strong floor leadership and coaching skills to develop and motivate a sales team
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Strong verbal and written communication skills and excellent organizational skills
You are passionate about cannabis and are excited to bring it to market for recreational purposes
You are open to feedback and coaching
You demonstrate high levels of integrity and personal responsibility
You are trustworthy and customer-oriented
Bonus points if you’ve worked in a regulated environment before

Requirements

Minimum age 19 years old or age as specified by the provincial government
Able to lift boxes 5-30 lbs
Must be flexible with hours of work and be comfortable with ever changing duties
Can Sell certification required
Criminal Background check required

Hourly Rate: $17.90 - $19.90

Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Educator/Key Holder is responsible for managing daily retail operations, driving sales, and coaching staff to ensure an exceptional customer experience. They also oversee store security, merchandising, and compliance with cannabis retail legislation.

Requirements

Candidates must have 1-3 years of floor management experience and possess strong leadership and organizational skills. A Can Sell certification and a criminal background check are required, along with the ability to lift 5-30 lbs.

Skills

Floor management
Leadership
Coaching
Sales
Customer service
Time management
Organization
Product knowledge
Retail operations
Team development
Communication
Compliance
Merchandising
Problem solving
Relationship building

Visa sponsorship

Not detected in the job text

Keywords

Retail
Floor management
Cannabis
Sales targets
Key holder
Customer experience
Coaching
Merchandising
Inventory management
Compliance
Leadership
Can Sell certification
Operations
Team development
Community engagement
Retail management
Product knowledge
Security
Time management
Communication

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