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Added 1 min ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…software, data (including databases and interfaces), enterprise system and other…
Added 2 hours ago
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Talent Acquisition Specialist
Altis
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Contract
We’re recruiting a Talent Acquisition Specialist to join a growing community healthcare organization that is scaling its recruitment function to meet increasing hiring demands. You’ll join…
Added 5 hours ago
WS
Commercial Sales Specialist
Warfare Security Ltd
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Our flagship Defender Pro system combines AI-powered security cameras with trained live monitoring operators to help protect construction sites, commercial properties, and businesses…
Added 5 hours ago
P
Controls Specialist (QA/QC) - Building Automation Systems (QAQC004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking an experienced Controls Specialist – QA/QC to support the technical assessment and quality review of Building Automation System (BAS) infrastructure as part of a…
Added 6 hours ago
CG
Member Engagement Specialist
Compass Group Canada
Mississauga, ON
- Full-time
The Foodbuy Member Engagement Specialist is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter,…
Added 6 hours ago
AS
EMG Technicians
Alliance Specialty Care Centres
Toronto, ON
- Full-time
…Specialty Care Centres is a comprehensive one-stop clinic for specialist care (Cardiology, Neurology, Respirology) dedicated to providing our community with exceptional specialist care. We…
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 7 hours ago
S
Senior Director, Technology Operations
Seequent
Vancouver, BC
- Full-time
…location Seequent resides in. Please ask your Talent Acquisition…
Added 7 hours ago
R
Specialist II, Validation
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Validation Engineer II / Specialist II supports validation activities across clinical and commercial manufacturing, contributing to the regulatory compliance and quality of products…
Added 8 hours ago
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IT Support Specialist
fb9e7da1-2660-46a2-9ffc-154a66684510
Toronto, ON
- Full-time
Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.
Added 8 hours ago
W
Junior EDS Specialist – Engineering Design Systems
Worley
AB · Edmonton, AB
- Full-time
Documentation: Maintain accurate documentation for processes, system configurations, and project activities.
Added 8 hours ago
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Junior EDS Specialist – Engineering Design Systems
Worley
Calgary, AB
- Full-time
Documentation: Maintain accurate documentation for processes, system configurations, and project activities.
Added 9 hours ago
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Senior CSV Validation Engineer - Pharma industry
ALGOBRAINZ
ON · Ontario, Canada
- Contract
Our client is seeking a Senior CSV Validation Specialist dedicated to Building Management System validation activities. This is an on-site role supporting a regulated pharmaceutical…
Added 9 hours ago
PE
Customer Success Specialist
Portable Electric
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
Portable Electric has a growing eco-system of customers and strategic partners in the US, UK, and Europe. We have over 850 portable units in the field available in 14 countries to date.…
Added 10 hours ago
GG
B2B - Sales Operations Specialist
GOODAI GLOBAL USA INC.
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
Added 10 hours ago
TA
Transportation Specialist
tk accelis Trading
Concord, ON
- Full-time
The Transportation Specialist is responsible for managing all inbound and outbound logistics activities associated with purchase and sales orders for Metals & Alloys. This includes…
Added 11 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…implementation, maintenance and improvement of the quality management system and Hospital Point of Care Testing…
Added 11 hours ago
MD
Staffing Specialist - HR Specialist 1 or 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Human Resources Specialist 1 - $26.12 - $37.91 / hourly; $54,539 - $79,156 / annually
Added 11 hours ago
Internal Medicine Specialist
WELL Health Technologies Corp
Winnipeg, MB
Provide specialist consultation for referred patients
Added 11 hours ago
GW
Senior Manager, Tax & Partner Administration
Gowling WLG
Hamilton, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Calgary, AB
- $156,000 to $180,000 CAD / year
- Full-time
…professional service providers, including determining when external specialist advice is…
Added 11 hours ago
Payroll and Benefits Specialist
FCC Canada
Toronto, ON
On site Reporting to the Finance and Administration Manager. The Payroll & Benefits Specialist is responsible for the accurate and timely administration of payroll, employee benefits,…
Added 11 hours ago
NI
Product Support Specialist
NORSAT INTERNATIONAL INC
Richmond, BC
- $40,000 to $45,000 CAD / year
- Full-time
As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues,…
Added 11 hours ago
R
Configuration Management Specialist
RTX
Calgary, AB
- Full-time
We are presently seeking a dedicated and detail-oriented Configuration Management (CM/DM) Specialist to join our Engineering and ILS team. In this role, you will ensure the accuracy,…

Tolko Industries

Application Support Specialist

Vernon, BC, V1T 9W9, Canada

The expected base salary range for this position is $60,000 to $80,000 per year. · Full-time

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Job details

Pay: The expected base salary range for this position is $60,000 to $80,000 per year.
Job type: Full-time
Experience: 3+ years’ experience in customer service and application or systems support in a support role or equivalent.
Posting language: English
Posted: Sep 16, 2026

Original job description

Application Support Specialist

Vernon, British Columbia

Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational excellence, they play a vital role in supporting Tolko’s Sales, Marketing, and Logistics teams. If you’re ready for the perfect blend of innovation and impact, read on to learn more!

We’re looking for an Application Support Specialist to join our head office in Vernon, British Columbia. Here, you’ll be part of Tolko’s corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.

Our ideal candidate has the following qualifications:

3+ years’ experience in customer service and application or systems support in a support role or equivalent.
Demonstrated understanding of ITIL Procedures, including incident, problem, and change management.
Proven client/customer support experience in a medium to large business environment.
Broad-based business skills and acumen.
Strong understanding of business concepts and processes, combined with technical systems experience.
Experience with finance, work management, inventory, order to cash, and customer relationship processes.
Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics 365, or JD Edwards is an asset.
Self-starter with a solution-focused, creative and collaborative approach.
Strong verbal and written communication skills.
Commitment to integrity and managing sensitive information with discretion.

We value diversity at Tolko and understand that experience and knowledge come in many forms. Even if you don’t have all the qualifications above, we encourage you to apply. We would love to hear your story and have you grow with us.

In this role, you will:

Manage Incident and Service Requests for Tolko’s Sales, Marketing, and Logistics teams using Dynamics AX.
Manage Incident and Service Requests for Tolko's Finance, Procurement and Maintenance teams using JD Edwards.
Coordinate support from internal resources, package vendors, and consultants.
Resolve technical and business operations issues using diagnostic tools and request tracking systems.
Provide remote, in-person, and hands-on desktop assistance.
Communicate issue resolution and status updates to stakeholders.
Identify solutions and contribute to process and procedure documentation.
Offer functional training and quality assurance testing.
Support reporting and maximize effective use of resources and system capabilities.
Bring your ideas, changes, and improvements to Application Support in order to:
- Implement and maintain effective support processes to ensure timely issue resolution and process improvement.
- Develop and maintain documentation for incident tracking and solutions.
- Assist in maximizing the strategic use of system capabilities and the application support function.

So, what’s in it for you?

You’ll take on an exciting new challenge with supportive team members.
You’ll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $60,000 to $80,000 per year.
You will be eligible to participate in Tolko’s bonus program.
You may also be eligible for relocation support including community connections so you can live (and play) where you work.
You’ll be eligible for excellent benefits and access to our retirement plans, so you don’t have to choose between your bottom line and your wellbeing or your future.
You’ll be supported in continued development through on-the-job and classroom training and reimbursement of tuition and membership fees.
You’ll be part of a positive, innovative, and inclusive work environment.

If you want to work in a sustainable, future focused industry, there is no better place than Tolko.  Our family has been producing innovative forest products for over 65 years.  Our focus remains on sustainably managing our forests and our business for upcoming generations.   

We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers.  

Want to know what it’s like to work for Tolko? Hear what our employees have to say!  

About the North Okanagan Valley

The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia.  Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here. Watch this video to learn about the region and find out why life is better here.

Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers. 

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More about this job

Responsibilities

Manage incident and service requests for various corporate departments using ERP systems like Dynamics AX and JD Edwards. Coordinate support with internal resources and vendors while providing technical assistance and process documentation.

Requirements

Requires at least 3 years of experience in customer service and application or systems support. Candidates should have a strong understanding of ITIL procedures and experience with ERP technologies.

Skills

Application support
ITIL procedures
Incident management
Problem management
Change management
Customer service
Business acumen
Microsoft Dynamics 365
JD Edwards
ERP technologies
Technical troubleshooting
Quality assurance testing
Process documentation
Communication skills
Stakeholder management

Benefits

Bonus program
Relocation support
Health insurance
Retirement plans
Tuition reimbursement
Membership fee reimbursement
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Application Support
ITIL
Incident Management
Problem Management
Change Management
ERP
Microsoft Dynamics 365
JD Edwards
Dynamics AX
Customer Service
Logistics
Finance
Procurement
Quality Assurance
Technical Support
Desktop Assistance
Business Processes
Inventory Management
Order to Cash
Reporting

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