Business Support Specialist
- Pitt Meadows, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Be the Support Behind Business Success!
Are you organized, tech-savvy, and passionate about helping people?
We're looking for a motivated Business Support Specialist to join our high-performing team at Tom Harris Cellular!
In this role, you'll be the go-to person for our TELUS business customers and sales team, helping businesses stay connected while keeping our day-to-day operations running smoothly. If you enjoy solving problems, working with people, and being part of a fast-paced, supportive team, this could be your next opportunity!
What You'll Do
- Support Business Customers: Answer questions, resolve issues, and deliver remarkable customer service.
- Keep Sales Moving: Assist our sales team with orders, activations, billing, appointments, and account management.
- Solve Problems: Troubleshoot wireless, internet, and business communication services.
- Manage the Details: Coordinate inventory, returns, repairs, and online customer accounts.
- Be a Team Player: Support walk-in customers, internal teams, and daily office operations.
What You Bring
- A positive attitude and a passion for helping people.
- Strong communication, organization, and problem-solving skills.
- Confidence with technology and the ability to learn new systems quickly.
- The ability to juggle priorities and thrive in a busy environment.
- Experience in customer service, sales support, or telecommunications is an asset.
- Familiarity with cloud and business communication solutions is a bonus!
- You don't need to know everything on day one. We'll help you learn!
What's in It for You?
- Full-time, Monday to Friday, regular business hours.
- Competitive monthly salary plus performance bonuses.
- Discounted TELUS mobility, internet, TV, and home security services.
- Medical, dental, and extended health benefits.
- Ongoing training, development, and career growth opportunities.
- A fun, positive, and team-focused work environment.
Interested? Let's Talk!
- Whether you're ready for your next career move or simply curious to learn more, we'd love to hear from you!
More about this job
Responsibilities
Support TELUS business customers by answering questions, resolving service issues, and troubleshooting wireless, internet, and business communication services. Assist the sales team with orders, activations, billing, appointments, and account management, while coordinating inventory, returns, repairs, online accounts, walk-in customers, and daily office operations.
Requirements
The role calls for a positive, customer-focused person with strong communication, organizational, and problem-solving skills who is comfortable with technology and can learn new systems quickly. The ability to manage competing priorities in a busy environment is important; customer service, sales support, or telecommunications experience is an asset, and familiarity with cloud and business communication solutions is a bonus.
Skills
- Customer Service
- Sales Support
- Communication
- Organization
- Problem-Solving
- Technology Proficiency
- Troubleshooting
- Order Processing
- Account Management
- Inventory Coordination
- Returns And Repairs Coordination
- Appointment Coordination
- Prioritization
- Telecommunications Support
Benefits
- Discounted TELUS Services
- Medical Benefits
- Dental Benefits
- Extended Health Benefits
- Training And Development
- Career Growth Opportunities
- Performance Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
- Technology
Keywords
- TELUS
- Telecommunications
- Business Customers
- Customer Service
- Sales Support
- Wireless Services
- Internet Services
- Cloud Solutions
- Orders
- Activations
- Billing
- Account Management
- Inventory
- Returns
- Repairs
- Online Customer Accounts
- Troubleshooting
- Walk-In Customers
- Office Operations
- Performance Bonuses