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Tommy Hilfiger

Lead Sales Associate - Full-Time

Niagara-on-the-Lake, ON, Canada

Pay Range:$18.95-$21.28 · Full-time

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Job details

Pay: Pay Range:$18.95-$21.28
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

LEAD ASSOCIATE

REPORTS TO: Store Management

SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management.

Overall Responsibilities

Consistently provides TH Customer Service to company standard.
Keep merchandise filled to appropriate levels on sales floor.
Ensure the store is visually distinctive and appearance impeccably maintained.
Minimize shortages through proper loss prevention procedures.
Demonstrates awareness of store sales plans and results.
Demonstrates awareness of individual contribution to business results.
Follow all operational policies and procedures.
Manage time and prioritize tasks.
Demonstrate effective written and verbal communication skills.
Attends Take 5 meetings and participates in staff meetings, as required.

Customer Service Responsibilities

Generate maximum sales potential in accordance with the TH Customer Service standards.
Builds repeat customer base through excellent data capturing and service.
Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
Demonstrate effective written and verbal communication skills.
Manage time and prioritize tasks.

PERSONAL

Represent the TH image through personal and professional appearance.
Demonstrate professional image and conduct.
Must be flexible to work rotating hours, as assigned by management.
Communicate concerns to management.
Assist in developing Sales Associates.
Maintain respect of peer group, staff and supervisor.
Create energy and excitement around shared goals and values and acts with integrity.
Support all company/ management decisions.
Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.

Operational Responsibilities

Adhere to Policies and Procedures.
Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
Able to lift a minimum of 40 pounds and able to stand for long periods oftime.

Merchandising & Visual Responsibilities

Ensure consistent and accurate replenishment of product onto the sales floor.
Comply with visual presentation standards.
Execute markdowns and re-merchandise, as needed.
Maintain store organization fixtures/hardware/general cleanliness.

Pay Range:$18.95-$21.28

PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.

Getting hired full-time? You’ll also get:

Your Wellbeing is Our Priority

At PVH, We Offer Competitive, Cost-effective, And Comprehensive Benefit Packages. We Strive To Provide Options When It Comes To Your Health, Finances, And Work-life Balance. This Includes

Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, and more.
RRSP + TFSA: above-market plans to help our eligible associates save for retirement.
Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs.
Scholarship Education Program: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

This job posting is for an existing vacancy.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

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More about this job

Responsibilities

Sell and promote merchandise by delivering the brand’s customer service standards, building repeat customer relationships, and supporting sales goals. Handle register and cash procedures, loss prevention, store opening and closing tasks, merchandise replenishment, visual standards, and the development of sales associates.

Requirements

The role requires strong customer service, communication, product knowledge, cash-handling, and operational skills, along with the ability to support and develop sales associates. Candidates must be flexible to work rotating schedules, including nights, weekends, and holidays, and able to lift at least 40 pounds and stand for extended periods.

Skills

Sales
Customer Service
Product Knowledge
Cash Handling
Register Operations
Loss Prevention
Visual Merchandising
Inventory Replenishment
Store Operations
Communication
Time Management
Task Prioritization
Team Development
Conflict Awareness
Adaptability
Leadership

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Retirement Savings Plans
Paid Holidays
Paid Time Off
Flexible Work Schedules
Wellbeing Programs
Tuition Reimbursement
Associate Discount

Visa sponsorship

Not detected in the job text

Keywords

Retail Apparel
Sales
Customer Service Standards
Customer Relationship Building
Product Knowledge
Promotions
Special Events
Cash Handling
Register Transactions
Refunds
Exchanges
Store Credits
Gift Cards
Cash Reconciliation
Loss Prevention
Opening And Closing Procedures
Sales Floor
Stockroom
Merchandise Replenishment
Visual Merchandising
Markdowns
Store Organization
Staff Meetings
Sales Associate Development
Flexible Scheduling

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