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Added 24 mins ago
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Coordonnateur(trice) des ventes et de projets / Sales and Project Coordinator/Estimator
Allegion
Longueuil, QC
- Full-time
…glazing solutions, Unicel Architectural combines proprietary technology, engineering expertise and precision manufacturing to solve complex architectural challenges. Its solutions enhance…
Added 1 hour ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Added 3 hours ago
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Data Center Technicians - IT INTERNSHIP - Neurodiversity Hiring Program
Microsoft
Toronto, ON
- $43,800 to $50,000 CAD / year
- Full-time
…impact our culture every day and we need you as a Data Center Technician (DCT)…
Added 3 hours ago
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Stagiaire - Technicien de Centre de Données (TI) / Datacenter Technician - Intern (IT)
Microsoft
Quebec, QC
- $43,800 to $50,000 CAD / year
- Full-time
…impact our culture every day and we need you as a Datacenter Technician (DCT)…
Added 3 hours ago
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General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 3 hours ago
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General Maintenance Technician, Isolated Locations (T & I) (On-site)
Radio-Canada
Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 3 hours ago
PM
Pharmacy Assistant
Prairie Mountain Health
Brandon, MB
- Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 3 hours ago
AP
Field Technician
Astro Pak
Hamilton, ON
- Full-time
As an Associate Field Technician at Purepass, an Astro Pak company, you’ll receive hands-on training while travelling to customer sites to perform specialized chemical cleaning and…
Added 5 hours ago
SM
Network Administration Technician
Simcoe Muskoka Family Connexions
Barrie, ON
- $62,430 to $77,027 CAD / year
Minimum College Degree in Computer Science and Information Technology or equivalent combination of education and related field experience. Applicants with a related University Degree are…
Added 5 hours ago
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Deskside Technician
Gowling WLG
Calgary, AB
- Full-time
Reporting to the Information Technology Manager and Technical Coordinator, the successful candidate will be responsible for application and hardware systems support, ensuring that requests…
Added 5 hours ago
GV
Engineering technician
GE Vernova
Markham, ON
- Full-time
The Engineering Technician performs complex assignments in support of product development within a cross-functional environment. This position serves as a key technical resource for the…
Added 5 hours ago
SG
Wind Technician
Siemens Gamesa
Medicine Hat, AB
- Full-time
As the Wind Turbine Technician for Siemens Energy, your day begins with a safety briefing and team check-in, ensuring everyone is aligned on the day’s priorities. You oversee work…
Added 6 hours ago
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Parts Specialist
U-Haul
Calgary, AB
- Full-time
As a U-Haul Parts Specialist you will use U-Haul Company’s proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and…
Added 6 hours ago
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Pre-Inspection Specialist
U-Haul
Calgary, AB
- Full-time
As a U-Haul Vehicle Pre-Inspector, you will use U-Haul Company’s proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you need to succeed and…
Added 6 hours ago
U
Shop Helper
U-Haul
Calgary, AB
- Full-time
As a U-Haul Shop Helper, you will use U-Haul Company’s proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you need to succeed and grow, so…
Added 6 hours ago
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Maintenance/Technical Services Lead-EN
CAE
Comox, BC
- Full-time
Experience in Information Technology (IT) or software systems integration.
Added 6 hours ago
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Technician, Installation 3
AVI-SPL Canada
Markham, ON
- Full-time
The Installation Technician 3 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components,…
Added 6 hours ago
Field Technician
ASTRO PAK
Hamilton, ON
As an Associate Field Technician at Purepass, an Astro Pak company, you’ll receive hands-on training while travelling to customer sites to perform specialized chemical cleaning and…
Added 6 hours ago
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Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
By submitting your application, you agree that Safran retains the information contained in your application in a database to contact you for future positions.
Added 6 hours ago
CO
Construction Technician
City of Brampton
Brampton, ON
- Full-time
High School (Grade 12) graduation plus an additional program of over two (2) years and up to three (3) years in Civil Engineering Technology or equivalent.
Added 6 hours ago
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Lab Patient Technician - Part Time (Float) - Woodstock, ON
LifeLabs
Woodstock, ON
- Part-time
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners…
Added 6 hours ago
YO
Bilingual Customer Support Technician
YOVU Office Phone
London, ON
- Full-time
YOVU is looking for a Bilingual Customer Support Technician who is fluent in English and Québécois French and brings a strong customer-service mindset, curiosity, resilience, and a natural…
Added 7 hours ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
…the Interim Dean, Faculty of Applied Science, Engineering, Technology & Trades working up to 24 hours per week at an hourly rate of…
Added 8 hours ago
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Permanent Full-Time Library Tech @ Estevan Comprehensive School (SEIU-West)
South East Cornerstone Public School Division
Estevan, SK
- Full-time
An Information & Library Technology or equivalent diploma will be considered an asset
Added 8 hours ago
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Endpoint Support - Student Co-op (January 2027)
Teknion
Toronto, ON
- Full-time
You will be part of the Workplace Technology team as a Support Technician. This role provides Helpdesk support across multiple IT support tools and systems.

Top Aces

I.T. Support Technician

QC, Canada
La Baie, QC, G7B 0E4, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 4 to 6 years of experience in a deskside, service desk, field support, or IT support role.
Posting language: English
Posted: Sep 29, 2026

Original job description

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day!

Join our team!

I.T. Support Technician

We are looking for a hands-on I.T. Support Technician to provide onsite IT support for a location of approximately 120 users. This role will focus on supporting end-user technology, including laptops, desktops, mobile devices, printers, collaboration tools, business applications, and day-to-day technical issues. The successful candidate will be customer-focused, organized, and able to resolve issues efficiently while collaborating with the broader IT team when escalation is required.

Specific Responsibilities

Provide onsite deskside support for approximately 120 users, ensuring a high level of customer service and timely resolution of technical issues.
Support end-user technology, including laptops, desktops, monitors, docking stations, mobile devices, printers, meeting room equipment, and collaboration tools.
Troubleshoot hardware, software, network connectivity, Microsoft 365, VPN, printing, and business application issues.
Install, configure, deploy, and replace IT equipment in accordance with company standards and asset lifecycle processes.
Manage incidents and service requests through the ticketing system, ensuring accurate documentation, prioritization, follow-up, and closure.
Escalate complex issues to the appropriate IT teams or external partners while maintaining ownership of the user experience.
Assist with onboarding and offboarding activities, including workstation setup, account access coordination, equipment preparation, and user orientation.
Maintain local IT inventory, track assigned assets, and coordinate equipment repairs, replacements, and returns as required.
Create and maintain clear documentation, knowledge base articles, and standard operating procedures to support consistent IT operations.
Adhere to established IT policies, procedures, cybersecurity requirements, and service standards.

Position Requirements

Technical diploma in Computer Systems, Information Technology, or equivalent experience preferred.
Minimum of 4 to 6 years of experience in a deskside, service desk, field support, or IT support role.
Strong troubleshooting skills for Windows workstations, Microsoft 365, mobile devices, printers, peripheral equipment, and common business applications.
Experience supporting end users in an onsite environment with a strong focus on customer service and professionalism.
Ability to prioritize incidents and service requests based on urgency, impact, and business needs.
Responsible, autonomous, accountable, and able to work independently while collaborating with remote IT teams as needed.
Strong interpersonal, communication, time-management, and organizational skills.
Ability to work under pressure, manage multiple priorities, and remain effective during urgent support situations.
Experience with ServiceNow or a similar incident/request management tool preferred.
A+ certification, ITIL Foundation certification, or other relevant IT certifications considered an asset.
Effective written and verbal communication skills in English and French.
Availability to participate in after-hours or on-call support rotation, if required.
Ability to travel as needed.
Must have a valid driver’s license and access to a vehicle.
Other duties as assigned.

Security Clearance Requirements/ CGP / ITAR:

Position requires Level II Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program.

By joining Top Aces, you will find:

A work environment in which service, integrity, excellence and teamwork are highly valued;
Opportunities for development and growth;
Multidisciplinary and multicultural collaboration at a local and global level;
A flexible schedule;
Attractive benefit plan.

Come share your passion with us! Here, you’ll be encouraged, empowered, and challenged to be your best self.

Equal Employment Opportunity

At Top Aces, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity.

#LI-LS1#LI-Onsite

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More about this job

Responsibilities

The I.T. Support Technician will provide onsite deskside support for approximately 120 users, managing hardware, software, and network connectivity issues. They are responsible for maintaining local IT inventory, documenting incidents in the ticketing system, and assisting with user onboarding and offboarding.

Requirements

Candidates should have a technical diploma and 4 to 6 years of experience in an IT support role with strong troubleshooting skills. The position requires a valid driver's license, the ability to obtain Level II Government clearance, and proficiency in both English and French.

Skills

Deskside support
Hardware troubleshooting
Software troubleshooting
Microsoft 365
VPN
Printer support
Incident management
ServiceNow
Asset management
Technical documentation
Customer service
Time management
Organizational skills
Communication skills
Windows workstations
Mobile device support

Benefits

Opportunities for development and growth
Multidisciplinary and multicultural collaboration
Flexible schedule
Attractive benefit plan

Visa sponsorship

Not detected in the job text

Keywords

I.T. Support
Deskside Support
Windows
Microsoft 365
VPN
ServiceNow
Hardware
Software
Network Connectivity
A+ Certification
ITIL Foundation
Asset Management
Incident Management
Onboarding
Offboarding
Cybersecurity
Technical Documentation
Level II Clearance
Controlled Goods Program
ADAIR
JTAC
Defense Training

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