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Added 21 mins ago
Safety SystemsTechnician
FoxCanada
Medicine Hat, AB
Full-time
FoxCanada is seeking a hands-on, well-rounded Safety Equipment Technician to join our team. In this role, you will assist with the assembly, testing, and troubleshooting of our safety,…
Added 21 mins ago
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
This position requires an ambitious Lube Technician to perform routine preventative maintenance on automotive vehicles and light trucks. The successful candidate will possess the…
Added 1 hour ago
Mechanical Designer – HVAC & Building Systems
BPA
Toronto, ON
Full-time
BPA Toronto (previously TMP) is looking for a versatile Mechanical Technician who enjoys being involved in both the technical design and drafting sides of building projects. In this role,…
Added 1 hour ago
Service Advisor - Crosstown Chrysler Dodge Jeep Ram
AutoCanada Inc.
Edmonton, AB
$60,000 to $80,000 CAD / year
Full-time
Connecting customers to the right auto technician
Added 1 hour ago
Controls Systems Technician
Johnson Controls
AB
Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 1 hour ago
Electronics Assembly & Data Entry Technician
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Calgary, AB
Full-time
…We're looking for a versatile and motivated Production Assembly Technician to help us deliver quality, innovation, and reliability in every…
Added 2 hours ago
V2S Advanced_French version
EssilorLuxottica Group
Hamilton, ON · Dundas, ON
The Service Technician – Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will…
Added 2 hours ago
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AB · Edmonton, AB
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Senior Analyst, QC Compliance
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
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Added 2 hours ago
Technicien(ne) ophtalmique (Opticien(ne) ou diplômé(e) sciences)
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Full-time
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Added 2 hours ago
Sr. Mech and Robotics Tech
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…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 2 hours ago
Workshop Lead - Aviva AutoCare Centre
Aviva Canada
Mississauga, ON
Full-time
Work in a brand-new facility equipped with state-of-the-art tools and technology
Added 2 hours ago
Methods Engineering Technologist
Westerkirk
Calgary, AB
$80,000 to $100,000 CAD / year
Degree or diploma in Mechanical, Aerospace, or Manufacturing Engineering or Engineering Technology; or
Added 3 hours ago
Robot Technician-P CN
RealTruck, Inc.
Quebec, QC
Full-time
The Robotics Technician is responsible for the maintenance, troubleshooting, installation, and optimization of industrial robots and automated systems in the plant. They work…
Added 3 hours ago
Plant Health Care Technician
The Davey Tree Expert Company
Vancouver, BC
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As a Plant Healthcare Technician your major focus will be on fertilization, treatment and injection of trees and shrubs. Customers and clients will look to you to provide diagnosis and…
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Calgary, AB
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We're looking for an Intermediate Field Technician to join our field services team. You'll work on-site across a variety of projects - collecting field data, performing tests and…
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Fountain Tire
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Other
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Heavy Vehicle Apprentice Mechanic
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Love fixing things? Interested in trucks, technology, and hands-on work? Start your career with Renault Trucks and train to become a qualified Heavy Vehicle Technician.
Added 3 hours ago
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Toyoda Gosei Americas
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Added 3 hours ago
Opérateur(trice) Senior(e) des essais haute tension
Hitachi Energy
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Full-time
At Hitachi Energy, you will be part of a high-technology industrial environment where safety, quality, and innovation are our top priorities. Our transformer manufacturing facility plays a…
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AGAT Laboratories
Calgary, AB
Full-time
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Added 3 hours ago
Lead Field Service Technician - Security
Honeywell
Ottawa, ON
Full-time
We have an immediate opening for a Security Technician at our Ottawa office reporting directly to the Sr Field Service Manager. You will be responsible for responding to and resolving…
Added 3 hours ago
Business Development Manager
Fire safety and protection LLC
Ottawa, ON
$75,000 to $95,000 CAD / year
Full-time
Technology and FSP swag when they join the team

Top Aces

I.T. Support Technician

QC, Canada
La Baie, QC, G7B 0E4, Canada

Job type: Full-time
Experience: Minimum of 4 to 6 years of experience in a deskside, service desk, field support, or IT support role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day!

Join our team!

I.T. Support Technician

We are looking for a hands-on I.T. Support Technician to provide onsite IT support for a location of approximately 120 users. This role will focus on supporting end-user technology, including laptops, desktops, mobile devices, printers, collaboration tools, business applications, and day-to-day technical issues. The successful candidate will be customer-focused, organized, and able to resolve issues efficiently while collaborating with the broader IT team when escalation is required.

Specific Responsibilities

Provide onsite deskside support for approximately 120 users, ensuring a high level of customer service and timely resolution of technical issues.
Support end-user technology, including laptops, desktops, monitors, docking stations, mobile devices, printers, meeting room equipment, and collaboration tools.
Troubleshoot hardware, software, network connectivity, Microsoft 365, VPN, printing, and business application issues.
Install, configure, deploy, and replace IT equipment in accordance with company standards and asset lifecycle processes.
Manage incidents and service requests through the ticketing system, ensuring accurate documentation, prioritization, follow-up, and closure.
Escalate complex issues to the appropriate IT teams or external partners while maintaining ownership of the user experience.
Assist with onboarding and offboarding activities, including workstation setup, account access coordination, equipment preparation, and user orientation.
Maintain local IT inventory, track assigned assets, and coordinate equipment repairs, replacements, and returns as required.
Create and maintain clear documentation, knowledge base articles, and standard operating procedures to support consistent IT operations.
Adhere to established IT policies, procedures, cybersecurity requirements, and service standards.

Position Requirements

Technical diploma in Computer Systems, Information Technology, or equivalent experience preferred.
Minimum of 4 to 6 years of experience in a deskside, service desk, field support, or IT support role.
Strong troubleshooting skills for Windows workstations, Microsoft 365, mobile devices, printers, peripheral equipment, and common business applications.
Experience supporting end users in an onsite environment with a strong focus on customer service and professionalism.
Ability to prioritize incidents and service requests based on urgency, impact, and business needs.
Responsible, autonomous, accountable, and able to work independently while collaborating with remote IT teams as needed.
Strong interpersonal, communication, time-management, and organizational skills.
Ability to work under pressure, manage multiple priorities, and remain effective during urgent support situations.
Experience with ServiceNow or a similar incident/request management tool preferred.
A+ certification, ITIL Foundation certification, or other relevant IT certifications considered an asset.
Effective written and verbal communication skills in English and French.
Availability to participate in after-hours or on-call support rotation, if required.
Ability to travel as needed.
Must have a valid driver’s license and access to a vehicle.
Other duties as assigned.

Security Clearance Requirements/ CGP / ITAR:

Position requires Level II Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program.

By joining Top Aces, you will find:

A work environment in which service, integrity, excellence and teamwork are highly valued;
Opportunities for development and growth;
Multidisciplinary and multicultural collaboration at a local and global level;
A flexible schedule;
Attractive benefit plan.

Come share your passion with us! Here, you’ll be encouraged, empowered, and challenged to be your best self.

Equal Employment Opportunity

At Top Aces, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity.

#LI-LS1#LI-Onsite

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More about this job

Responsibilities

The I.T. Support Technician will provide onsite deskside support for approximately 120 users, managing hardware, software, and network connectivity issues. They are responsible for maintaining local IT inventory, documenting incidents in the ticketing system, and assisting with user onboarding and offboarding.

Requirements

Candidates should have a technical diploma and 4 to 6 years of experience in an IT support role with strong troubleshooting skills. The position requires a valid driver's license, the ability to obtain Level II Government clearance, and proficiency in both English and French.

Skills

Deskside support
Hardware troubleshooting
Software troubleshooting
Microsoft 365
VPN
Printer support
Incident management
ServiceNow
Asset management
Technical documentation
Customer service
Time management
Organizational skills
Communication skills
Windows workstations
Mobile device support

Benefits

Opportunities for development and growth
Multidisciplinary and multicultural collaboration
Flexible schedule
Attractive benefit plan

Visa sponsorship

Not detected in the job text

Keywords

I.T. Support
Deskside Support
Windows
Microsoft 365
VPN
ServiceNow
Hardware
Software
Network Connectivity
A+ Certification
ITIL Foundation
Asset Management
Incident Management
Onboarding
Offboarding
Cybersecurity
Technical Documentation
Level II Clearance
Controlled Goods Program
ADAIR
JTAC
Defense Training

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