Senior CRM Software Developer

Role overview

Title: Senior CRM Software Developer (Dynamics 365 Customer Service)

Location: Toronto, Ontario

Work model: Onsite, 5 days per week, standard office hours

Engagement: Contract

Duration: 4 months, with a possible 1-month extension

Rate: CAD $65/hour

Core stack: Dynamics 365, Power Platform, Dataverse, Azure, C#, .NET Core, JavaScript

About the opportunity

• Our client is modernizing its customer service operations on Dynamics 365. They need a senior developer who is equally comfortable configuring the platform and writing production .NET code.

• You will own the build of the agent experience: how cases are routed, how agents work inside Customer Service Workspace, and how Dynamics connects to the rest of the Microsoft cloud. Your work will directly shape how front-line agents serve customers.

• This is a hands-on role. You will design solutions, write the code, test it, and support it through deployment and beyond.

What you'll do

• Design and build Dynamics 365 Customer Service solutions across Power Platform, Dataverse, and Azure.

• Configure and extend Customer Service Workspace, including agent experience profiles, session templates, workstreams, and routing rules.

• Build out case management and knowledge management features for agents.

• Develop custom Web APIs and .NET services, and integrate Dynamics with other Microsoft cloud services.

• Work with Azure SQL, manage tasks in Azure DevOps, and deliver through CI/CD pipelines.

• Turn technical specifications into working code, and write unit tests for what you build.

• Troubleshoot issues and support migration, deployment, and post-launch activities.

• Work with business and technical stakeholders, document your solutions, and explain recommendations clearly.

What you must have

• 7+ years of hands-on Dynamics 365 / Dynamics CRM development.

• Hands-on experience with Dynamics 365 Customer Service Workspace: agent experience profiles, session templates, workstreams, and routing.

• Experience designing solutions on Dynamics 365, Power Platform, and Azure.

• Both low-code (configuration, Power Platform) and custom (plugins, code) Dynamics 365 development.

• Working knowledge of C#, .NET, and JavaScript.

• Custom Web API development using ASP.NET, .NET Core, and Entity Framework.

• Experience with Azure SQL, Azure DevOps, and CI/CD pipelines.

• Experience integrating Dynamics 365 with other Microsoft cloud technologies.

• Experience working in an Agile team.

Nice to have

• Previous work in the Ontario public sector.

• Microsoft certifications, such as PL-400 (Power Platform Developer), MB-230 (Customer Service Functional Consultant), or AZ-204 (Azure Developer).

• Experience with Power Apps (model-driven and canvas), Power Pages, and Liquid templates.

• Experience building PCF (Power Apps Component Framework) controls.

• Understanding of SaaS, PaaS, and IaaS cloud models.

• Strong technical writing for stakeholder-facing documentation.