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Added 1 min ago
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Top Recruitment

Senior CRM Software Developer

Toronto, ON, Canada

Job type: Contract
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

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Original job description

Role overview

Title: Senior CRM Software Developer (Dynamics 365 Customer Service)

Location: Toronto, Ontario

Work model: Onsite, 5 days per week, standard office hours

Engagement: Contract

Duration: 4 months, with a possible 1-month extension

Rate: CAD $65/hour

Core stack: Dynamics 365, Power Platform, Dataverse, Azure, C#, .NET Core, JavaScript

About the opportunity

Our client is modernizing its customer service operations on Dynamics 365. They need a senior developer who is equally comfortable configuring the platform and writing production .NET code.

You will own the build of the agent experience: how cases are routed, how agents work inside Customer Service Workspace, and how Dynamics connects to the rest of the Microsoft cloud. Your work will directly shape how front-line agents serve customers.

This is a hands-on role. You will design solutions, write the code, test it, and support it through deployment and beyond.

What you'll do

Design and build Dynamics 365 Customer Service solutions across Power Platform, Dataverse, and Azure.

Configure and extend Customer Service Workspace, including agent experience profiles, session templates, workstreams, and routing rules.

Build out case management and knowledge management features for agents.

Develop custom Web APIs and .NET services, and integrate Dynamics with other Microsoft cloud services.

Work with Azure SQL, manage tasks in Azure DevOps, and deliver through CI/CD pipelines.

Turn technical specifications into working code, and write unit tests for what you build.

Troubleshoot issues and support migration, deployment, and post-launch activities.

Work with business and technical stakeholders, document your solutions, and explain recommendations clearly.

What you must have

7+ years of hands-on Dynamics 365 / Dynamics CRM development.

Hands-on experience with Dynamics 365 Customer Service Workspace: agent experience profiles, session templates, workstreams, and routing.

Experience designing solutions on Dynamics 365, Power Platform, and Azure.

Both low-code (configuration, Power Platform) and custom (plugins, code) Dynamics 365 development.

Working knowledge of C#, .NET, and JavaScript.

Custom Web API development using ASP.NET, .NET Core, and Entity Framework.

Experience with Azure SQL, Azure DevOps, and CI/CD pipelines.

Experience integrating Dynamics 365 with other Microsoft cloud technologies.

Experience working in an Agile team.

Nice to have

Previous work in the Ontario public sector.

Microsoft certifications, such as PL-400 (Power Platform Developer), MB-230 (Customer Service Functional Consultant), or AZ-204 (Azure Developer).

Experience with Power Apps (model-driven and canvas), Power Pages, and Liquid templates.

Experience building PCF (Power Apps Component Framework) controls.

Understanding of SaaS, PaaS, and IaaS cloud models.

Strong technical writing for stakeholder-facing documentation.

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More about this job

Responsibilities

Design, configure, and develop Dynamics 365 Customer Service solutions, including agent workspace experiences, case and knowledge management, routing, and integrations with Microsoft cloud services. Build and test custom APIs and .NET services, manage delivery through Azure DevOps and CI/CD, and support troubleshooting, migration, deployment, and post-launch activities.

Requirements

Requires at least seven years of hands-on Dynamics 365 or Dynamics CRM development, including Customer Service Workspace configuration and both low-code and custom development. Candidates must have working knowledge of C#, .NET, and JavaScript, experience with ASP.NET/.NET Core APIs, Entity Framework, Azure SQL, Azure DevOps, CI/CD, cloud integrations, and Agile teams.

Skills

Dynamics 365 Customer Service
Dynamics 365 Customer Service Workspace
Power Platform
Dataverse
Azure
C#
.NET Core
JavaScript
ASP.NET
Entity Framework
Web API Development
Azure SQL
Azure DevOps
CI/CD Pipelines
Agile Development
Dynamics 365 Integration

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Dynamics CRM
Customer Service Workspace
Power Platform
Dataverse
Azure
C#
.NET Core
JavaScript
ASP.NET
Entity Framework
Web APIs
Azure SQL
Azure DevOps
CI/CD Pipelines
Agile
Case Management
Knowledge Management
Workstreams
Routing Rules
Agent Experience Profiles
Session Templates
Power Apps
Power Pages
Liquid Templates
Power Apps Component Framework
PL-400
MB-230
AZ-204
Ontario Public Sector

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