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Added 14 mins ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…thinking and conflict resolution skills. Creating innovative solutions for complex and diverse issues. Demonstrates commitment to and participation in activities which promote professional…
Added 29 mins ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
Added 58 mins ago
OC
Senior ERP Functional Consultant
OERP Canada
Toronto, ON
- Internship
…leverage your extensive Odoo expertise to architect sophisticated solutions, troubleshoot intricate challenges, and ensure seamless system adoption. As a Senior Consultant, you will not…
Added 59 mins ago
Senior Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
Google
Ottawa, ON
As a Senior Forward Deployed Detection and Response Consultant, Cyber Defence within Mandiant's National Security team, you will embed with clients in Canada's national security and defence…
Added 1 hour ago
Project Manager - Halifax
Mariner
Halifax, NS
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose…
Added 1 hour ago
Business Analyst - Halifax
Mariner
Halifax, NS
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner…
Added 1 hour ago
Rental Consultant
Driving Force Group of Companies Recruitment Team
Terrace, BC
We are currently looking for a Part-Time Rental Consultant to join our rentals team at Driving Force Fleet Solutions in our Terrace location.
Added 2 hours ago
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Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Works closely with Investment Advisors in the development and delivery of HNW management solutions.
Added 3 hours ago
I
Oracle Finance Cloud-Lead
IBM
Fredericton, NB
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 3 hours ago
E
Data Engineering Consultant - Data & AI practice
Experis
Canada
- Contract
We are seeking an experienced and client-focused Data Engineering Consultant to join our Data & AI practice. You will help clients solve complex business and technology challenges by…
Added 3 hours ago
AG
Senior Systems Integration Engineer
ADGA Group Consultants Inc
Ottawa, ON
- $135,000 to $150,000 CAD / year
- Full-time
…and security technology company specializing in purpose-built solutions for government and industry. We deliver mission-critical solutions in systems engineering, simulation and training,…
Added 4 hours ago
SC
Sales Consultant
Sysco Canada Inc.
ON · Ontario, Canada
- Full-time
Research customer needs and develop tailored product and service solutions.
Added 4 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 4 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 4 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 4 hours ago
I
Oracle Finance Cloud-Lead
IBM
Vaughan, ON
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 4 hours ago
I
Oracle Finance Cloud-Lead
IBM
Hamilton, ON
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 4 hours ago
I
Oracle Finance Cloud-Lead
IBM
Bedford, NS
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 4 hours ago
I
Oracle Finance Cloud-Lead
IBM
Calgary, AB
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 4 hours ago
I
Oracle Finance Cloud-Lead
IBM
AB · Edmonton, AB
- $135,000 to $185,000 CAD / year
- Full-time
As a Package Consultant: Oracle Finance Cloud, you will streamline clients' financial operations through the implementation of Oracle Finance Cloud solutions, focusing on designing and…
Added 5 hours ago
V
Primary Care Dietitian
VitalHires
Calgary, AB
- Full-time
We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily…
Added 5 hours ago
V
Primary Care Dietitian - Temporary Full Time
VitalHires
Calgary, AB
- Full-time
We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily…
Added 6 hours ago
C
Investment Specialist
CIBC
Edmonton, AB
- Full-time
…the: Personal Financial Planner (PFP) or Registered Retirement Consultant (RRC – Quebec based employees only). The CFP or IQPF will also satisfy this…
Added 7 hours ago
A
Relationship Lead - Health Solutions
Aon
Toronto, ON
- Full-time
As part of an industry-leading team, you will empower results for clients by delivering innovative and effective solutions as part of our Health Solutions team.
Added 7 hours ago
A
Senior Risk Control Consultant
Aon
Toronto, ON
- Full-time
The ability to be incisive in analyzing technical problems and delivering cost effective solutions is a key skill requirement

Top Recruitment

Senior CRM Software Developer

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

Role overview

Title: Senior CRM Software Developer (Dynamics 365 Customer Service)

Location: Toronto, Ontario

Work model: Onsite, 5 days per week, standard office hours

Engagement: Contract

Duration: 4 months, with a possible 1-month extension

Rate: CAD $65/hour

Core stack: Dynamics 365, Power Platform, Dataverse, Azure, C#, .NET Core, JavaScript

About the opportunity

Our client is modernizing its customer service operations on Dynamics 365. They need a senior developer who is equally comfortable configuring the platform and writing production .NET code.

You will own the build of the agent experience: how cases are routed, how agents work inside Customer Service Workspace, and how Dynamics connects to the rest of the Microsoft cloud. Your work will directly shape how front-line agents serve customers.

This is a hands-on role. You will design solutions, write the code, test it, and support it through deployment and beyond.

What you'll do

Design and build Dynamics 365 Customer Service solutions across Power Platform, Dataverse, and Azure.

Configure and extend Customer Service Workspace, including agent experience profiles, session templates, workstreams, and routing rules.

Build out case management and knowledge management features for agents.

Develop custom Web APIs and .NET services, and integrate Dynamics with other Microsoft cloud services.

Work with Azure SQL, manage tasks in Azure DevOps, and deliver through CI/CD pipelines.

Turn technical specifications into working code, and write unit tests for what you build.

Troubleshoot issues and support migration, deployment, and post-launch activities.

Work with business and technical stakeholders, document your solutions, and explain recommendations clearly.

What you must have

7+ years of hands-on Dynamics 365 / Dynamics CRM development.

Hands-on experience with Dynamics 365 Customer Service Workspace: agent experience profiles, session templates, workstreams, and routing.

Experience designing solutions on Dynamics 365, Power Platform, and Azure.

Both low-code (configuration, Power Platform) and custom (plugins, code) Dynamics 365 development.

Working knowledge of C#, .NET, and JavaScript.

Custom Web API development using ASP.NET, .NET Core, and Entity Framework.

Experience with Azure SQL, Azure DevOps, and CI/CD pipelines.

Experience integrating Dynamics 365 with other Microsoft cloud technologies.

Experience working in an Agile team.

Nice to have

Previous work in the Ontario public sector.

Microsoft certifications, such as PL-400 (Power Platform Developer), MB-230 (Customer Service Functional Consultant), or AZ-204 (Azure Developer).

Experience with Power Apps (model-driven and canvas), Power Pages, and Liquid templates.

Experience building PCF (Power Apps Component Framework) controls.

Understanding of SaaS, PaaS, and IaaS cloud models.

Strong technical writing for stakeholder-facing documentation.

Apply About employer

More about this job

Responsibilities

Design, configure, and develop Dynamics 365 Customer Service solutions, including agent workspace experiences, case and knowledge management, routing, and integrations with Microsoft cloud services. Build and test custom APIs and .NET services, manage delivery through Azure DevOps and CI/CD, and support troubleshooting, migration, deployment, and post-launch activities.

Requirements

Requires at least seven years of hands-on Dynamics 365 or Dynamics CRM development, including Customer Service Workspace configuration and both low-code and custom development. Candidates must have working knowledge of C#, .NET, and JavaScript, experience with ASP.NET/.NET Core APIs, Entity Framework, Azure SQL, Azure DevOps, CI/CD, cloud integrations, and Agile teams.

Skills

Dynamics 365 Customer Service
Dynamics 365 Customer Service Workspace
Power Platform
Dataverse
Azure
C#
.NET Core
JavaScript
ASP.NET
Entity Framework
Web API Development
Azure SQL
Azure DevOps
CI/CD Pipelines
Agile Development
Dynamics 365 Integration

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Dynamics CRM
Customer Service Workspace
Power Platform
Dataverse
Azure
C#
.NET Core
JavaScript
ASP.NET
Entity Framework
Web APIs
Azure SQL
Azure DevOps
CI/CD Pipelines
Agile
Case Management
Knowledge Management
Workstreams
Routing Rules
Agent Experience Profiles
Session Templates
Power Apps
Power Pages
Liquid Templates
Power Apps Component Framework
PL-400
MB-230
AZ-204
Ontario Public Sector

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