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Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
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- Full-time
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Customer Success Manager - Enterprise
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Customer Success Manager - SMB
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Top Tier Talent Group

Air and Ocean Supervisor

Brampton, ON, Canada

$70,000 - $80,000 · Full-time

Apply About employer

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Job details

Pay: $70,000 - $80,000
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
Posting language: English
Posted: Oct 30, 2026

Original job description

Ocean Import Supervisor

Open Position

$70,000 - $80,000

Logistics Operations Supervisor – Ocean & Air Freight Forwarding

Position Overview

We are seeking an experienced and highly organized Logistics Operations Supervisor to oversee the daily activities of a busy international freight forwarding department.

The successful candidate will bring a strong background in ocean and air freight imports and exports, hands-on CargoWise experience, and team leadership. This individual will be responsible for ensuring shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently maintained.

Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer support, and profitability management.

Key Responsibilities

International Ocean & Air Freight Operations

Oversee the coordination of international ocean and air import and export shipments, including FCL, LCL, and consolidated cargo.
Manage shipment activities from initial booking through customs clearance coordination and final delivery.
Coordinate with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
Ensure freight pickups, cargo consolidation, carrier bookings, documentation, and delivery arrangements are completed accurately and on schedule.
Monitor shipment progress, proactively address delays, and resolve operational challenges.
Ensure compliance with Canadian customs regulations, international shipping requirements, and company procedures.
Review freight routing, carrier options, and transportation costs to maintain service efficiency and profitability.

CargoWise & Operational Systems

Utilize CargoWise to oversee and manage international ocean and air freight shipments, ensuring accurate file creation, shipment tracking, documentation, and operational updates.
Monitor shipment milestones, file accuracy, and workflow completion within CargoWise.
Oversee the preparation and processing of shipping documentation, customer invoices, and vendor charges through the system.
Ensure operations staff maintain accurate and timely shipment information in CargoWise.
Identify opportunities to improve efficiency, reporting, and operational processes through effective use of CargoWise.
Provide guidance and support to team members regarding CargoWise procedures, functionality, and best practices.

Team Leadership & Supervision

Supervise, coordinate, and prioritize the daily workload of the Operations Department.
Assign responsibilities, monitor performance, and ensure shipments are managed efficiently.
Provide training, coaching, and operational support to freight forwarding coordinators.
Assist team members with complex shipments, customer escalations, and documentation issues.
Promote a collaborative, accountable, and customer-focused work environment.
Conduct employee performance reviews and identify opportunities for professional development.
Ensure employees remain informed of changes to carrier procedures, freight rates, regulations, and international shipping requirements.
Maintain effective communication between Operations, Sales, Management, and other departments.

Customer Service & Account Support

Ensure customers receive accurate, timely shipment updates and exceptional service.
Act as the primary escalation point for shipment delays, service concerns, and operational disputes.
Work closely with customers to understand transportation requirements and provide effective freight solutions.
Respond to customer and sales inquiries regarding freight quotations, shipment status, documentation, and delivery arrangements.
Resolve service issues professionally while maintaining strong customer relationships.
Support the development and retention of key customer accounts through reliable operational execution.

Carrier & Vendor Management

Build and maintain strong relationships with ocean carriers, airlines, trucking providers, bonded warehouses, and international logistics partners.
Coordinate carrier bookings, capacity requirements, freight routing, and delivery arrangements.
Monitor carrier performance and proactively address service deficiencies.
Negotiate or review transportation rates to support competitive pricing and profitable shipments.
Resolve billing discrepancies and service-related disputes with transportation providers.

Financial & Operational Performance

Monitor shipment profitability, freight costs, and operational margins.
Prepare and review competitive freight quotations for customers and sales representatives.
Ensure customer invoices are generated accurately and promptly.
Review and approve vendor invoices, identifying discrepancies and unnecessary charges.
Ensure applicable COD payments are collected before shipment release.
Prepare weekly and monthly operational reports, including shipment volumes, service performance, and areas requiring improvement.
Identify opportunities to streamline processes, reduce costs, and improve departmental productivity.
Maintain accurate financial and operational records within CargoWise.

Qualifications & Experience

Required Qualifications

Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
Demonstrated hands-on experience using CargoWise in an international freight forwarding environment is mandatory.
Experience with CargoWise shipment processing, documentation, milestone tracking, and invoicing workflows.
Strong understanding of FCL/LCL ocean freight, international air cargo, consolidation, carrier bookings, and freight documentation.
CIFFA and/or CITT certification.
Secondary school diploma or equivalent.
Knowledge of Canadian customs requirements, international shipping regulations, and freight forwarding procedures.
Experience coordinating with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
Strong understanding of freight pricing, transportation costs, and shipment profitability.
Excellent organizational, communication, and problem-solving skills.
Ability to prioritize competing demands and manage time-sensitive shipments.
Strong customer service orientation and attention to detail.

Preferred Qualifications

5+ years of international freight forwarding experience, ideally encompassing ocean and air imports and exports.
Previous supervisory, team lead, or operations management experience.
Advanced CargoWise proficiency, including operational reporting, workflow management, and supporting or training other users.
P.Log and/or Certified Customs Specialist (CCS) designation.
Additional education in Business, Logistics, Supply Chain Management, or International Trade.
Experience managing departmental KPIs, operational profitability, and process improvements.

Apply About employer

More about this job

Responsibilities

Supervise daily ocean and air freight import and export operations, including shipment coordination, CargoWise workflows, documentation, customs coordination, and carrier and vendor relationships. Lead and support the operations team, resolve customer escalations, monitor shipment profitability and service performance, and improve operational processes.

Requirements

Requires at least three years of international freight forwarding experience, hands-on CargoWise experience, knowledge of ocean and air freight operations, and a secondary school diploma or equivalent. CIFFA and/or CITT certification is required; supervisory experience, advanced CargoWise proficiency, and P.Log and/or CCS designation are preferred.

Skills

Ocean And Air Freight Operations
International Import And Export Coordination
CargoWise
Team Leadership
Shipment Documentation
Canadian Customs Compliance
Carrier And Vendor Management
Customer Service
Freight Pricing
Shipment Profitability Management
Operational Reporting
Workflow Optimization
Problem-Solving
FCL And LCL Freight
Air Cargo Consolidation
Invoice Review

Visa sponsorship

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Keywords

CargoWise
International Freight Forwarding
Ocean Freight
Air Freight
Imports
Exports
FCL
LCL
Freight Consolidation
Customs Clearance
Canadian Customs Regulations
Shipment Documentation
Carrier Bookings
Steamship Lines
Airlines
Trucking Providers
Bonded Warehouses
Overseas Agents
Freight Quotations
Shipment Tracking
Milestone Tracking
Customer Invoicing
Vendor Invoices
Shipment Profitability
Operational Reporting
CIFFA
CITT
P.Log
Certified Customs Specialist
Key Performance Indicators

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