Air and Ocean Supervisor
- Brampton, ON, Canada
$70,000 - $80,000 · Full-time
Applications open in a new tab.
Job details
- Pay
- $70,000 - $80,000
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
- Posting language
- English
- Posted
Original job description
Ocean Import Supervisor
Open Position
$70,000 - $80,000
Logistics Operations Supervisor – Ocean & Air Freight Forwarding
Position Overview
We are seeking an experienced and highly organized Logistics Operations Supervisor to oversee the daily activities of a busy international freight forwarding department.
The successful candidate will bring a strong background in ocean and air freight imports and exports, hands-on CargoWise experience, and team leadership. This individual will be responsible for ensuring shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently maintained.
Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer support, and profitability management.
Key Responsibilities
International Ocean & Air Freight Operations
Required Qualifications
Open Position
$70,000 - $80,000
Logistics Operations Supervisor – Ocean & Air Freight Forwarding
Position Overview
We are seeking an experienced and highly organized Logistics Operations Supervisor to oversee the daily activities of a busy international freight forwarding department.
The successful candidate will bring a strong background in ocean and air freight imports and exports, hands-on CargoWise experience, and team leadership. This individual will be responsible for ensuring shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently maintained.
Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer support, and profitability management.
Key Responsibilities
International Ocean & Air Freight Operations
- Oversee the coordination of international ocean and air import and export shipments, including FCL, LCL, and consolidated cargo.
- Manage shipment activities from initial booking through customs clearance coordination and final delivery.
- Coordinate with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
- Ensure freight pickups, cargo consolidation, carrier bookings, documentation, and delivery arrangements are completed accurately and on schedule.
- Monitor shipment progress, proactively address delays, and resolve operational challenges.
- Ensure compliance with Canadian customs regulations, international shipping requirements, and company procedures.
- Review freight routing, carrier options, and transportation costs to maintain service efficiency and profitability.
- Utilize CargoWise to oversee and manage international ocean and air freight shipments, ensuring accurate file creation, shipment tracking, documentation, and operational updates.
- Monitor shipment milestones, file accuracy, and workflow completion within CargoWise.
- Oversee the preparation and processing of shipping documentation, customer invoices, and vendor charges through the system.
- Ensure operations staff maintain accurate and timely shipment information in CargoWise.
- Identify opportunities to improve efficiency, reporting, and operational processes through effective use of CargoWise.
- Provide guidance and support to team members regarding CargoWise procedures, functionality, and best practices.
- Supervise, coordinate, and prioritize the daily workload of the Operations Department.
- Assign responsibilities, monitor performance, and ensure shipments are managed efficiently.
- Provide training, coaching, and operational support to freight forwarding coordinators.
- Assist team members with complex shipments, customer escalations, and documentation issues.
- Promote a collaborative, accountable, and customer-focused work environment.
- Conduct employee performance reviews and identify opportunities for professional development.
- Ensure employees remain informed of changes to carrier procedures, freight rates, regulations, and international shipping requirements.
- Maintain effective communication between Operations, Sales, Management, and other departments.
- Ensure customers receive accurate, timely shipment updates and exceptional service.
- Act as the primary escalation point for shipment delays, service concerns, and operational disputes.
- Work closely with customers to understand transportation requirements and provide effective freight solutions.
- Respond to customer and sales inquiries regarding freight quotations, shipment status, documentation, and delivery arrangements.
- Resolve service issues professionally while maintaining strong customer relationships.
- Support the development and retention of key customer accounts through reliable operational execution.
- Build and maintain strong relationships with ocean carriers, airlines, trucking providers, bonded warehouses, and international logistics partners.
- Coordinate carrier bookings, capacity requirements, freight routing, and delivery arrangements.
- Monitor carrier performance and proactively address service deficiencies.
- Negotiate or review transportation rates to support competitive pricing and profitable shipments.
- Resolve billing discrepancies and service-related disputes with transportation providers.
- Monitor shipment profitability, freight costs, and operational margins.
- Prepare and review competitive freight quotations for customers and sales representatives.
- Ensure customer invoices are generated accurately and promptly.
- Review and approve vendor invoices, identifying discrepancies and unnecessary charges.
- Ensure applicable COD payments are collected before shipment release.
- Prepare weekly and monthly operational reports, including shipment volumes, service performance, and areas requiring improvement.
- Identify opportunities to streamline processes, reduce costs, and improve departmental productivity.
- Maintain accurate financial and operational records within CargoWise.
Required Qualifications
- Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
- Demonstrated hands-on experience using CargoWise in an international freight forwarding environment is mandatory.
- Experience with CargoWise shipment processing, documentation, milestone tracking, and invoicing workflows.
- Strong understanding of FCL/LCL ocean freight, international air cargo, consolidation, carrier bookings, and freight documentation.
- CIFFA and/or CITT certification.
- Secondary school diploma or equivalent.
- Knowledge of Canadian customs requirements, international shipping regulations, and freight forwarding procedures.
- Experience coordinating with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
- Strong understanding of freight pricing, transportation costs, and shipment profitability.
- Excellent organizational, communication, and problem-solving skills.
- Ability to prioritize competing demands and manage time-sensitive shipments.
- Strong customer service orientation and attention to detail.
- 5+ years of international freight forwarding experience, ideally encompassing ocean and air imports and exports.
- Previous supervisory, team lead, or operations management experience.
- Advanced CargoWise proficiency, including operational reporting, workflow management, and supporting or training other users.
- P.Log and/or Certified Customs Specialist (CCS) designation.
- Additional education in Business, Logistics, Supply Chain Management, or International Trade.
- Experience managing departmental KPIs, operational profitability, and process improvements.
More about this job
Responsibilities
Supervise daily ocean and air freight import and export operations, including shipment coordination, CargoWise workflows, documentation, customs coordination, and carrier and vendor relationships. Lead and support the operations team, resolve customer escalations, monitor shipment profitability and service performance, and improve operational processes.
Requirements
Requires at least three years of international freight forwarding experience, hands-on CargoWise experience, knowledge of ocean and air freight operations, and a secondary school diploma or equivalent. CIFFA and/or CITT certification is required; supervisory experience, advanced CargoWise proficiency, and P.Log and/or CCS designation are preferred.
Skills
- Ocean And Air Freight Operations
- International Import And Export Coordination
- CargoWise
- Team Leadership
- Shipment Documentation
- Canadian Customs Compliance
- Carrier And Vendor Management
- Customer Service
- Freight Pricing
- Shipment Profitability Management
- Operational Reporting
- Workflow Optimization
- Problem-Solving
- FCL And LCL Freight
- Air Cargo Consolidation
- Invoice Review
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Transportation
- Customer Service & Support
Keywords
- CargoWise
- International Freight Forwarding
- Ocean Freight
- Air Freight
- Imports
- Exports
- FCL
- LCL
- Freight Consolidation
- Customs Clearance
- Canadian Customs Regulations
- Shipment Documentation
- Carrier Bookings
- Steamship Lines
- Airlines
- Trucking Providers
- Bonded Warehouses
- Overseas Agents
- Freight Quotations
- Shipment Tracking
- Milestone Tracking
- Customer Invoicing
- Vendor Invoices
- Shipment Profitability
- Operational Reporting
- CIFFA
- CITT
- P.Log
- Certified Customs Specialist
- Key Performance Indicators