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Added 10 mins ago
S
Produce - Supervisor Produce TF Belmont
Sobeys
Langford, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 40 mins ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
Build strong working relationships with Sales, Operations and other internal departments to support business objectives.
Added 40 mins ago
L
Meat Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Meat Manager, you will manage the Meat department to ensure that the department is prepared for daily operations.
Added 40 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 1 hour ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
The Food & Beverage Manager professionally represents the establishment through the creation of a value based workplace environment where team mates and guests are treated in a fair,…
Added 1 hour ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 2 hours ago
HA
Fixed Operations Manager
Harris Auto Group
Nanaimo, BC
- Full-time
Harris Auto Group is looking for an experienced, driven Fixed Operations Manager to lead the Service, Parts and Detail departments at one of our busy import dealerships in the Okanagan.
Added 3 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
We are looking for an entrepreneurial, fashion-forward, and business-savvy Boutique Manager to run our brick-and-mortar flagship and oversee digital order fulfillment. In this role, you’ll…
Added 3 hours ago
LC
Meat Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 hours ago
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Account Manager
TransPerfect
Montreal, QC
- Full-time
The Account Manager role is an entry-level sales position with additional marketing responsibilities. You will manage and grow a portfolio of existing accounts while identifying and…
Added 3 hours ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
The Account Manager role is an entry-level sales position with additional marketing responsibilities. You will manage and grow a portfolio of existing accounts while identifying and…
Added 4 hours ago
GD
GARAGE - Sales Team Leader FT - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 4 hours ago
GD
GARAGE - Seasonal Sales Associate - Woodgrove Centre
Groupe Dynamite, Inc Garage
Nanaimo, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 4 hours ago
BM
Assistant Manager, Alpine Race & Freestyle - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Assistant Manager, Race sets the cultural tone for creating revolutionary guest experiences while uniting their team around purpose and fun. The Assistant Manager, Race & Freestyle,…
Added 4 hours ago
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(CAN) Directs Store Delivery Associate
Walmart Canada
New Westminster, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 5 hours ago
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Remote Senior Amazon Operations Manager (Full-Time)
Kasha Nutrition
Remote, Canada
- Full-time
- Remote
…Include your CV (brands/accounts run, your role, SKUs and monthly sales), one system you built (blur client data), and a video of 3 minutes or less on camera about the hardest Amazon…
Added 5 hours ago
Produce - Supervisor Produce TF Belmont
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 5 hours ago
FC
Administrative Assistant
Federated Co-operatives Limited
Dryden, ON
- Full-time
The Team: You will work closely with Drivers and Service Technicians, and will report into the Manager, Propane Operations. This team strives to cultivate a culture of collaboration and…
Added 5 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 5 hours ago
CI
Supervisor (Part Time)
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Maintain a genuine customer focus on the sales floor
Added 6 hours ago
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Produce Department Manager Full Time Day
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 6 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 6 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Oshawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 7 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…

Top Tier Talent Group

Air and Ocean Supervisor

Brampton, ON, Canada

$70,000 - $80,000 · Full-time

Apply About employer

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Job details

Pay: $70,000 - $80,000
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
Posting language: English
Posted: Oct 30, 2026

Original job description

Ocean Import Supervisor

Open Position

$70,000 - $80,000

Logistics Operations Supervisor – Ocean & Air Freight Forwarding

Position Overview

We are seeking an experienced and highly organized Logistics Operations Supervisor to oversee the daily activities of a busy international freight forwarding department.

The successful candidate will bring a strong background in ocean and air freight imports and exports, hands-on CargoWise experience, and team leadership. This individual will be responsible for ensuring shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently maintained.

Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer support, and profitability management.

Key Responsibilities

International Ocean & Air Freight Operations

Oversee the coordination of international ocean and air import and export shipments, including FCL, LCL, and consolidated cargo.
Manage shipment activities from initial booking through customs clearance coordination and final delivery.
Coordinate with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
Ensure freight pickups, cargo consolidation, carrier bookings, documentation, and delivery arrangements are completed accurately and on schedule.
Monitor shipment progress, proactively address delays, and resolve operational challenges.
Ensure compliance with Canadian customs regulations, international shipping requirements, and company procedures.
Review freight routing, carrier options, and transportation costs to maintain service efficiency and profitability.

CargoWise & Operational Systems

Utilize CargoWise to oversee and manage international ocean and air freight shipments, ensuring accurate file creation, shipment tracking, documentation, and operational updates.
Monitor shipment milestones, file accuracy, and workflow completion within CargoWise.
Oversee the preparation and processing of shipping documentation, customer invoices, and vendor charges through the system.
Ensure operations staff maintain accurate and timely shipment information in CargoWise.
Identify opportunities to improve efficiency, reporting, and operational processes through effective use of CargoWise.
Provide guidance and support to team members regarding CargoWise procedures, functionality, and best practices.

Team Leadership & Supervision

Supervise, coordinate, and prioritize the daily workload of the Operations Department.
Assign responsibilities, monitor performance, and ensure shipments are managed efficiently.
Provide training, coaching, and operational support to freight forwarding coordinators.
Assist team members with complex shipments, customer escalations, and documentation issues.
Promote a collaborative, accountable, and customer-focused work environment.
Conduct employee performance reviews and identify opportunities for professional development.
Ensure employees remain informed of changes to carrier procedures, freight rates, regulations, and international shipping requirements.
Maintain effective communication between Operations, Sales, Management, and other departments.

Customer Service & Account Support

Ensure customers receive accurate, timely shipment updates and exceptional service.
Act as the primary escalation point for shipment delays, service concerns, and operational disputes.
Work closely with customers to understand transportation requirements and provide effective freight solutions.
Respond to customer and sales inquiries regarding freight quotations, shipment status, documentation, and delivery arrangements.
Resolve service issues professionally while maintaining strong customer relationships.
Support the development and retention of key customer accounts through reliable operational execution.

Carrier & Vendor Management

Build and maintain strong relationships with ocean carriers, airlines, trucking providers, bonded warehouses, and international logistics partners.
Coordinate carrier bookings, capacity requirements, freight routing, and delivery arrangements.
Monitor carrier performance and proactively address service deficiencies.
Negotiate or review transportation rates to support competitive pricing and profitable shipments.
Resolve billing discrepancies and service-related disputes with transportation providers.

Financial & Operational Performance

Monitor shipment profitability, freight costs, and operational margins.
Prepare and review competitive freight quotations for customers and sales representatives.
Ensure customer invoices are generated accurately and promptly.
Review and approve vendor invoices, identifying discrepancies and unnecessary charges.
Ensure applicable COD payments are collected before shipment release.
Prepare weekly and monthly operational reports, including shipment volumes, service performance, and areas requiring improvement.
Identify opportunities to streamline processes, reduce costs, and improve departmental productivity.
Maintain accurate financial and operational records within CargoWise.

Qualifications & Experience

Required Qualifications

Minimum 3 years of international freight forwarding experience, with hands-on knowledge of ocean and air freight imports and exports.
Demonstrated hands-on experience using CargoWise in an international freight forwarding environment is mandatory.
Experience with CargoWise shipment processing, documentation, milestone tracking, and invoicing workflows.
Strong understanding of FCL/LCL ocean freight, international air cargo, consolidation, carrier bookings, and freight documentation.
CIFFA and/or CITT certification.
Secondary school diploma or equivalent.
Knowledge of Canadian customs requirements, international shipping regulations, and freight forwarding procedures.
Experience coordinating with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
Strong understanding of freight pricing, transportation costs, and shipment profitability.
Excellent organizational, communication, and problem-solving skills.
Ability to prioritize competing demands and manage time-sensitive shipments.
Strong customer service orientation and attention to detail.

Preferred Qualifications

5+ years of international freight forwarding experience, ideally encompassing ocean and air imports and exports.
Previous supervisory, team lead, or operations management experience.
Advanced CargoWise proficiency, including operational reporting, workflow management, and supporting or training other users.
P.Log and/or Certified Customs Specialist (CCS) designation.
Additional education in Business, Logistics, Supply Chain Management, or International Trade.
Experience managing departmental KPIs, operational profitability, and process improvements.

Apply About employer

More about this job

Responsibilities

Supervise daily ocean and air freight import and export operations, including shipment coordination, CargoWise workflows, documentation, customs coordination, and carrier and vendor relationships. Lead and support the operations team, resolve customer escalations, monitor shipment profitability and service performance, and improve operational processes.

Requirements

Requires at least three years of international freight forwarding experience, hands-on CargoWise experience, knowledge of ocean and air freight operations, and a secondary school diploma or equivalent. CIFFA and/or CITT certification is required; supervisory experience, advanced CargoWise proficiency, and P.Log and/or CCS designation are preferred.

Skills

Ocean And Air Freight Operations
International Import And Export Coordination
CargoWise
Team Leadership
Shipment Documentation
Canadian Customs Compliance
Carrier And Vendor Management
Customer Service
Freight Pricing
Shipment Profitability Management
Operational Reporting
Workflow Optimization
Problem-Solving
FCL And LCL Freight
Air Cargo Consolidation
Invoice Review

Visa sponsorship

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Keywords

CargoWise
International Freight Forwarding
Ocean Freight
Air Freight
Imports
Exports
FCL
LCL
Freight Consolidation
Customs Clearance
Canadian Customs Regulations
Shipment Documentation
Carrier Bookings
Steamship Lines
Airlines
Trucking Providers
Bonded Warehouses
Overseas Agents
Freight Quotations
Shipment Tracking
Milestone Tracking
Customer Invoicing
Vendor Invoices
Shipment Profitability
Operational Reporting
CIFFA
CITT
P.Log
Certified Customs Specialist
Key Performance Indicators

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