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Top Tier Talent Group

Mold Maker, Field Service

Windsor, ON, Canada

Compensation: Up to $39.38 per hour · Full-time

Apply About employer

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Job details

Pay: Compensation: Up to $39.38 per hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Mould Maker, Field Service

Location: Windsor, Ontario area, with regular trips to the Detroit, Michigan area

Work Arrangement: Field based, primarily at tool shops and customer sites

Compensation: Up to $39.38 per hour

Shift: Days, with overtime eligibility

Employment Type: Full-time, Permanent

Industry: Automotive tooling/plastic injection moulds

Benefits

Overtime after 40 hours per week at 1.5x
Divisional profit sharing
Employee equity and profit participation program
RRSP matching
Medical and dental benefits
4 additional paid days off outside of vacation
Safety shoes and prescription safety glasses provided
Employee suggestion incentives
Peer recognition awards

Position Summary

Our client, a well-established manufacturer of large automotive injection moulds, is seeking an experienced Mould Maker to join its field service team. The company already has one person in this position and is adding a second Mould Maker to support additional customer work.

The position is based in the Windsor area and involves attending tool trials, performing injection mould repairs at local tool shops and travelling regularly across the border to customer sites in the Detroit area.

This is a highly independent position. The Mould Maker will often be the only company representative on site and must be comfortable assessing mould issues, planning repairs and adjustments, and carrying out the required work without direct supervision.

The role may also provide occasional support to the company's GTA plant during busy production periods.

Who Will Succeed Here

You are independent and self-motivated, with the confidence to handle mould repairs on your own.
You have strong mould making skills and the foresight to plan and carry out repairs and adjustments independently.
You are comfortable working directly with customers at tool shops and customer sites.
You communicate clearly with customers, both in person and in writing.
You are organized and able to manage multiple priorities under pressure.
You are a customer-focused problem solver with a positive attitude.
You can make sound repair decisions without direct supervision.
You are comfortable travelling regularly between Windsor and Detroit, including on short notice.

Key Responsibilities

Tool Trials, Repair and Field Service

Attend tool trials and perform injection mould repairs at tool shops in the Windsor area.
Troubleshoot and repair moulds based on trial results, working independently on site.
Travel to customer sites in the Detroit area as required, often on short notice.
Support the customer and Program Manager during tryouts.
Make sure customer specifications and company standards are met on every job.
Complete mould repairs and modifications to required quality standards.
Respond quickly to customer tooling issues and resolve concerns effectively during site visits.
Support the GTA plant during busy production periods when requested.

Documentation and Root Cause Analysis

Document all customer discussions and instructions from tryouts and offsite service visits.
Use the non-conformance process to record issues, rework and delays.
Identify root causes of tooling problems.
Maintain accurate documentation of field service work and customer requirements.
Complete monthly expense reports for approved travel costs.

Planning, Quality and Team Support

Plan and organize your own workflow for assigned tasks.
Share your mould building knowledge with other team members, with attention to safety, quality, cost and timing.
Work closely with Program Management, Engineering, Scheduling, Machining and Management.
Support safety, quality, 5S and continuous improvement initiatives.
Follow ISO 9001 quality systems and company standards.

Qualifications

Extensive mould making experience, with 10+ years preferred.
Automotive industry experience is required.
Proven ability to work alone and make sound repair decisions without direct supervision.
Able to cross into the U.S., including the Detroit area, with no restrictions.
Thorough knowledge of mould making and mould build standards.
Strong ability to troubleshoot problems and identify root causes.
TIG welding ability.
Laser welding experience is an asset.
Working knowledge of NX or similar CAD software.
Ability to build a small tool, approximately 3' x 3'.
Strong mechanical and mathematical aptitude.
Comfortable using Microsoft Office, including Word, Excel, Outlook and Teams.
Grade 12 diploma minimum.
431A Mould Maker certification is an strong asset but is not required.
430A Tool & Die Maker certification is an strong asset.
Technical college diploma is an asset.

Working Conditions

Primarily based at tool shops and customer sites throughout the Windsor and Detroit areas.
Most work is performed indoors.
Regular cross-border travel to the Detroit area is required.
Travel may be required on short notice.
Occasional support at the GTA plant during busy production periods.
Safe work practices, incident reporting and 5S standards are expected every day.

Equal Opportunity and Accommodation

Qualified applicants will be considered without regard to any characteristic protected by applicable law. Reasonable accommodation is available during the application and interview process upon request.

Use of AI in Recruitment

Top Tier Talent Group may use AI-assisted tools to organize and summarize application information. AI is not the sole basis for hiring decisions, human review and recruiter judgment remain part of the process.

Apply About employer

More about this job

Responsibilities

Attend tool trials and independently troubleshoot, repair, and modify automotive injection moulds at tool shops and customer sites in the Windsor and Detroit areas. Document customer requirements and service work, identify root causes, coordinate with internal teams, and support quality, safety, and continuous improvement.

Requirements

Candidates need extensive mould-making experience, preferably 10 or more years, automotive industry experience, and the ability to make sound repair decisions independently. Requirements also include eligibility to travel to the United States, TIG welding ability, strong troubleshooting skills, and at least a Grade 12 diploma; mould-maker or tool-and-die certifications are strong assets.

Skills

Mould Making
Automotive Mould Repair
Troubleshooting
Root Cause Analysis
TIG Welding
Laser Welding
NX CAD
Customer Communication
Independent Decision-Making
Tool Trials
Mould Building
Mechanical Aptitude
Microsoft Office
Quality Standards
Documentation
Cross-Border Travel

Benefits

Overtime Pay
Profit Sharing
Employee Equity
RRSP Matching
Medical Benefits
Dental Benefits
Additional Paid Days Off
Safety Shoes
Prescription Safety Glasses
Employee Suggestion Incentives
Peer Recognition Awards

Visa sponsorship

Not detected in the job text

Keywords

Automotive Tooling
Plastic Injection Moulds
Mould Making
Mould Repair
Tool Trials
Field Service
TIG Welding
Laser Welding
NX CAD
Root Cause Analysis
Troubleshooting
Mould Build Standards
Customer Service
Non-Conformance Process
ISO 9001
5S
Continuous Improvement
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Cross-Border Travel
Program Management
Injection Moulding

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