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Added 1 hour ago
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Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Liaise with senior leaders from the United States on both the National Service Operations Leadership team and the professional services group.
Added 1 hour ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 2 hours ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
Coordinate with Operations, Finance, Marketing, and Service teams to deliver exceptional client support.
Added 2 hours ago
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Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
This role is for a product manager who understands, or is eager to master, how hotels contract and protect group business, and who is comfortable with data, integrations, and AI-assisted…
Added 2 hours ago
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Gestionnaire de projets sénior - Senior Project Manager
Planiform
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Our custom-built systems support the distribution centres, e-commerce operations and retail stores of some of the world’s leading brands. From design to installation, our multidisciplinary…
Added 2 hours ago
GF
Electronics Engineer, Diagnostics & Data Acquisition
General Fusion Inc.
Richmond, BC
- Full-time
This is a senior-level individual contributor position, serving as the technical lead for the electronics group with opportunities for expanded leadership scope as the team grows. The…
Added 2 hours ago
GF
Manager, Financial Planning & Analysis
General Fusion Inc.
Richmond, BC
- Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 3 hours ago
F
Senior Product Manager
Fours
Vancouver, BC
- Full-time
We’re hiring a Senior Product Manager to own the product roadmap for Insulin, our new product focused on AI-driven automation across revenue operations. You’ll lead the strategy, product…
Added 4 hours ago
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Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Reporting to the General Manager, you oversee assigned product categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual…
Added 4 hours ago
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Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…
Added 5 hours ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 5 hours ago
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Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Working at the intersection of public policy, healthcare systems and business strategy, the Senior Manager monitors provincial political and policy developments, translates emerging trends…
Added 6 hours ago
BG
Senior Project Manager (Construction)
BTY Group
Calgary, AB
- Full-time
Our Project Management team is looking for a Senior Project Manager to join them in Alberta (Calgary or Edmonton).
Added 8 hours ago
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Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
…Identifies short and long-term project goals/objectives, and as a senior technical expert, defines and identifies program and service delivery requirements in support of the development…
Added 8 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
…to its commercial result. You will work day to day with the Senior Marketing Manager, who sets priorities, budget and capacity, and with the Community & Media Lead, who directs the…
Added 8 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Produce the content for conference campaigns and named-account campaigns with the Senior Marketing Manager and the Field Marketing Manager: invitations, landing pages, expert-session…
Added 9 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power real-world logistics operations.
Added 9 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Team: Leads a small team of marketing specialists, with design support
Added 10 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
We are looking for a hands-on Accounting Manager to own full-cycle accounting for PLM and CWI - from transactions and payroll through month-end close, job costing and monthly financial…
Added 10 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 10 hours ago
EB
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 11 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Burlington, ON
- $157,000 to $192,000 CAD / year
- Full-time
Wood is currently recruiting for a Senior Process Engineer to join our Minerals & Metals business. This opportunity is onsite at our Burlington, ON, Saskatoon, SK or at our Vancouver, BC…
Added 12 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 12 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 12 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…

Top Tier Talent Group

National Account Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Minimum 3 years of experience in freight brokerage, over-the-road (OTR) transportation sales, or national account management within the trucking and logistics industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

Open Position

National Account Manager

$80,000 - 90,000 + uncapped commission

Position Overview

We are seeking an experienced, results-driven National Account Manager to manage, develop, and expand a portfolio of key shipper accounts across North America.

This role is ideal for a transportation sales professional with a strong background in freight brokerage, Full Truckload (FTL), and cross-border transportation who understands how to build profitable, long-term customer relationships.

The successful candidate will take ownership of existing national accounts while identifying opportunities to increase shipment volumes, secure additional transportation lanes, and expand customer partnerships. Working closely with carrier sales and operations teams, this individual will ensure competitive transportation solutions, reliable service delivery, and sustainable revenue growth.

Key Responsibilities

National Account Management & Development

Manage and grow a portfolio of established national shipper accounts across Canada and the United States.
Develop strong relationships with key customer contacts, including transportation managers, logistics directors, procurement teams, and senior decision-makers.
Identify opportunities to expand existing accounts through additional freight lanes, increased shipment volumes, spot freight, and new transportation requirements.
Develop strategic account plans focused on customer retention, revenue growth, profitability, and long-term partnership development.
Conduct regular customer meetings and business reviews to evaluate performance, identify service improvements, and uncover additional business opportunities.
Monitor customer shipping patterns, transportation requirements, and evolving supply chain needs to proactively recommend solutions.
Maintain consistent communication with customers to strengthen relationships and ensure a high level of service satisfaction.
Support contract renewals, pricing reviews, and customer negotiations to protect and expand account profitability.

Freight Brokerage & Transportation Solutions

Coordinate with carrier sales and operations teams to secure reliable capacity for FTL and cross-border shipments throughout North America.
Develop a strong understanding of customer freight requirements, including shipping lanes, equipment needs, transit expectations, and service commitments.
Identify and capitalize on spot freight opportunities while supporting contracted transportation programs.
Work closely with internal teams to source competitive carrier rates and develop cost-effective transportation solutions.
Monitor freight market conditions, carrier capacity, lane pricing, and industry trends to support strategic account decisions.
Ensure transportation solutions align with customer requirements while maintaining appropriate service levels and profit margins.
Collaborate with operations personnel to resolve capacity challenges, shipment delays, and service disruptions.
Maintain awareness of cross-border shipping requirements, documentation, and operational considerations affecting Canadian and U.S. freight movements.

Revenue Growth & Profitability

Achieve or exceed established account revenue, gross profit, and customer retention targets.
Identify opportunities to increase customer share of wallet through additional lanes, spot shipments, and expanded transportation services.
Negotiate customer rates and commercial agreements while balancing competitiveness with profitability.
Analyze account performance, shipment volumes, gross profit margins, and transportation costs.
Develop account growth strategies based on customer potential, market conditions, and business objectives.
Prepare sales forecasts, account performance reports, and revenue projections.
Identify underperforming accounts and implement strategies to improve profitability and customer engagement.
Participate in customer RFPs, transportation bids, and contract negotiations as required.

Customer Service & Relationship Management

Serve as the primary commercial contact for assigned national accounts.
Build trusted relationships by understanding customer objectives, anticipating challenges, and delivering responsive transportation solutions.
Act as an escalation point for service concerns, shipment exceptions, and customer disputes.
Work collaboratively with carrier representatives, dispatchers, and logistics coordinators to ensure timely issue resolution.
Maintain proactive communication regarding shipment performance, service disruptions, and corrective actions.
Monitor customer satisfaction and identify opportunities to enhance the overall customer experience.
Support smooth onboarding and implementation of new lanes, transportation programs, and account expansions.

Sales Administration & Performance Reporting

Maintain accurate customer information, account activity, shipment opportunities, and sales pipeline records within the company's Transportation Management System (TMS) and CRM platforms.
Utilize BrokerWare or comparable freight brokerage/TMS software to support account management, shipment visibility, and operational coordination.
Prepare and review account reports, customer presentations, and business performance summaries.
Track customer KPIs, including shipment volumes, on-time performance, gross profit, and service quality.
Collaborate with leadership to develop account strategies and support broader business growth initiatives.
Stay informed of transportation industry developments, market fluctuations, and emerging opportunities within the North American freight market.

Qualifications & Experience

Required Qualifications

Minimum 3 years of experience in freight brokerage, over-the-road (OTR) transportation sales, or national account management within the trucking and logistics industry.
Proven experience managing and growing shipper accounts, preferably with multi-lane transportation requirements.
Strong knowledge of Full Truckload (FTL) transportation, North American trucking lanes, and Canada–U.S. cross-border freight.
Demonstrated ability to develop customer relationships, identify new business opportunities, and increase account revenue.
Experience negotiating freight rates, managing transportation pricing, and maintaining profitable customer accounts.
Solid understanding of freight brokerage operations, carrier capacity, and transportation service requirements.
Strong commercial awareness, including the ability to analyze revenue, gross profit, and account performance.
Excellent communication, presentation, negotiation, and relationship-building skills.
Ability to manage multiple accounts, competing priorities, and time-sensitive customer requirements.
Self-motivated, organized, and capable of working independently while collaborating with internal operations teams.
Proficiency with Microsoft Office and transportation management or CRM systems.

Preferred Qualifications

Established relationships with shippers, transportation managers, or logistics decision-makers across North America.
Existing transferable book of business or established shipper network.
Experience with BrokerWare or similar freight brokerage software.
Experience managing high-volume, multi-location, or multi-lane customer accounts.
Familiarity with spot freight markets, contract freight programs, and transportation RFPs.
Experience supporting additional transportation services such as LTL, expedited, specialized, or temperature-controlled freight.
Post-secondary education in Business, Logistics, Supply Chain Management, or a related discipline.

Key Performance Indicators

Success In This Role Will Be Measured Through

Account Growth: Increased shipment volumes, new lanes, and additional business from existing customers.
Revenue & Gross Profit: Achievement of account revenue targets and sustainable gross profit margins.
Customer Retention: Strong account relationships, contract renewals, and long-term customer satisfaction.
Business Expansion: Successful conversion of spot freight opportunities and additional customer transportation requirements.
Service Performance: Collaboration with operations teams to maintain reliable on-time delivery and service standards.
Account Development: Consistent customer engagement, strategic account planning, and identification of future growth opportunities.

Apply About employer

More about this job

Responsibilities

Manage and grow national shipper accounts across Canada and the United States by developing customer relationships, expanding freight lanes and shipment volumes, and pursuing profitable business opportunities. Coordinate with carrier sales and operations teams to deliver reliable FTL and cross-border transportation, resolve service issues, negotiate pricing, and track account performance.

Requirements

Requires at least three years of experience in freight brokerage, OTR transportation sales, or national account management, along with knowledge of FTL, North American trucking lanes, and Canada–U.S. cross-border freight. Candidates should have a record of growing shipper accounts, negotiating rates, managing profitability, and using Microsoft Office and transportation management or CRM systems.

Skills

National Account Management
Freight Brokerage
Full Truckload Transportation
Cross-Border Transportation
Shipper Account Growth
Freight Rate Negotiation
Revenue and Gross Profit Management
Strategic Account Planning
Carrier Capacity Coordination
Transportation Pricing
Customer Retention
Transportation RFPs
Sales Forecasting
CRM Systems

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Full Truckload
FTL
Over-The-Road Transportation
Cross-Border Freight
North American Trucking Lanes
Shipper Accounts
Carrier Capacity
Spot Freight
Contract Freight
Transportation RFPs
Freight Rate Negotiation
Gross Profit
Account Retention
Strategic Account Planning
TMS
CRM
BrokerWare
Microsoft Office
Shipment Visibility
On-Time Performance
Customer KPIs
LTL
Expedited Freight
Specialized Freight
Temperature-Controlled Freight
Supply Chain
Carrier Sales
Transportation Pricing

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