Service Manager
- Quebec, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
When a food plant stops, every minute costs product, labor, and trust. You will lead the service team that gets processing and packaging lines back in production - and leave every customer relationship stronger than you found it. This is the role that turns technical skill into uptime, and uptime into loyalty.
Performance Objectives
You lead field technicians who travel to food plants, backed by parts, applications, and engineering partners. You will use service scheduling tools, technical documentation, product training, and a parts operation built for daily demand. You report to service leadership and set the priorities for a hands-on, customer-facing team. Site visits are part of the work.
Essential Qualifications
Performance Objectives
- Lift first-time fix and on-time response so customers lose fewer production hours.
- Coach technicians to install, maintain, and repair equipment to one clear standard.
- Run dispatch, travel, and parts so crews arrive prepared and jobs close cleanly.
- Grow service-agreement and parts revenue without slowing response or quality.
- Convert repeat failures into documented fixes, training, and safer machine performance.
- Make every customer contact improve the relationship, measured by satisfaction and fewer escalations. .
- Keep warranty, safety, and compliance records accurate and ready for review.
You lead field technicians who travel to food plants, backed by parts, applications, and engineering partners. You will use service scheduling tools, technical documentation, product training, and a parts operation built for daily demand. You report to service leadership and set the priorities for a hands-on, customer-facing team. Site visits are part of the work.
Essential Qualifications
- Proven leadership of technicians who install and repair industrial equipment.
- Working knowledge of mechanical, electrical, hydraulic, pneumatic, and control systems, including schematics.
- A record of hitting response, uptime, or satisfaction targets in a travel-based service operation.
- Experience scheduling work, managing parts, and closing jobs in an ERP or service system.
- Clear communication with plant leaders and internal partners under production pressure. Must have Bilingual communication skills
- Food processing or packaging machinery experience is a strong advantage.
- World Leaders in this industry with over 50 years of hands-on know-how across meat, poultry, seafood, bakery, dairy, produce, prepared foods, alternative protein, and pet food.
- A culture that expects hard work, helps people reach their potential, and still enjoys the job.
- Structured product training so you and your team master flagship lines before you are left to improvise.
- Real influence: your team will provide a superior customer experience, with prompt & specialized service.
More about this job
Responsibilities
Lead and coach field technicians to install, maintain, and repair industrial processing and packaging equipment, while managing dispatch, travel, parts, and job completion. Improve response times, uptime, customer satisfaction, service-agreement and parts revenue, and ensure warranty, safety, and compliance records are accurate.
Requirements
Candidates must have proven experience leading technicians who install and repair industrial equipment, along with working knowledge of mechanical, electrical, hydraulic, pneumatic, and control systems and schematics. They must have a record of meeting service targets, experience with scheduling and parts management in an ERP or service system, and bilingual communication skills; food processing or packaging machinery experience is an advantage.
Skills
- Technician Leadership
- Industrial Equipment Installation and Repair
- Mechanical Systems
- Electrical Systems
- Hydraulic Systems
- Pneumatic Systems
- Control Systems
- Reading Schematics
- Service Scheduling
- Dispatch Management
- Parts Management
- ERP and Service Systems
- First-Time Fix Improvement
- Bilingual Communication
- Food Processing and Packaging Machinery
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Manufacturing
- Engineering
- Food & Beverage
Keywords
- Field Service
- Industrial Equipment
- Food Processing
- Packaging Machinery
- Processing Lines
- Packaging Lines
- Technician Coaching
- Equipment Installation
- Equipment Maintenance
- Equipment Repair
- Mechanical Systems
- Electrical Systems
- Hydraulic Systems
- Pneumatic Systems
- Control Systems
- Schematics
- Service Scheduling
- Dispatch
- Parts Management
- ERP
- Service Management Systems
- First-Time Fix
- On-Time Response
- Uptime
- Service Agreements
- Warranty Records
- Safety Compliance
- Customer Satisfaction
- Bilingual Communication