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Added 3 hours ago
Technical Support II
Top Tier Talent Group
Winnipeg, MB
Full-time
They are looking for an experienced L2 Technical Support Specialist to join their technical team. This is a hands-on opportunity for an IT professional who enjoys troubleshooting, solving…
Added 7 hours ago
Intermediate Integrated Logistics Support Specialist
Calian in Space & Technology
Gatineau, QC
Full-time
Initier et compléter les modifications aux ensembles de données techniques (TDP – Technical Data Packages) ;
Added 7 hours ago
Senior Associate- IAM
Pwc Canada
Toronto, ON
Full-time
At PwC, our people in cybersecurity help organisations design and implement strategies that protect critical systems, identities, and data. They work with clients to assess risk, define…
Added 7 hours ago
System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
$90,000 to $120,000 CAD / year
Full-time
We are hiring one full-time, permanent System Implementation Specialist to join our Systems Department.
Added 7 hours ago
Fault Control Signals Specialist
Metrolinx
Canada
Full-time
Technical and project management experience in large signals, crossing warnings, electrical, Supervisory Control and Data Acquisition (SCADA) and communications projects, and signal systems…
Added 11 hours ago
Ottawa - Information / Records Management Specialist (Secret Clearance)
Robertson & Company Ltd.
Ottawa, ON
Contract
Our client is supporting a large, complex engineering and project management environment that manages highly controlled technical documentation, project records, configuration-managed…
Added 14 hours ago
Senior Cyber Security Specialist - Cyber Incident Management
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Burnaby, BC · Stellarton, NS · Calgary, AB
The Senior Cyber Security Specialist, Cyber Incident Management will be a highly experienced and technically adept cybersecurity professional who will lead critical aspects of our security…
Added 11 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Proactively identify project-level risks and implement approved risk response plans.
Added 22 days ago
Safety Specialist
Canadian Nuclear Laboratories
Pinawa, MB
Full-time
Must possess a working-level knowledge of hazards presented by industrial work environments, including process systems and components, machine tools and heavy equipment.
Added 7 days ago
Security Systems Technical Specialist Level 1
New Age Group
Concord, ON
Full-time
Security Systems Technical Specialist Level 1 – Security Systems & Technology Integration
Added 3 days ago
Physics Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Calian is seeking a Physics Resource – Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 3 days ago
IT System Specialist – SAP Payroll and Time
Aliant Resources
Mississauga, ON
Contract
Responsible to provide technical, and functional expertise and solutions in areas of technology, processes, and operating procedures for SAP Payroll and Time Management. Responsible for the…
Added 4 days ago
Underwriting Training and Development Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Regina, SK
The Underwriting Training and Development Specialist is responsible for designing, implementing, and managing underwriting training programs to enhance the knowledge, skills, and…
Added 3 days ago
Physics Resource - Specialist
Calian IT & Cyber Solutions
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Calian is seeking a Physics Resource - Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 3 months ago
Quality Specialist
Tetra Tech
Pickering, ON
Full-time
We are currently seeking an Engineering Quality Specialist supports the organization's Quality Management System (QMS) and supports the Human Performance Program for engineering and…
Added 3 days ago
Technical Support Specialist
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $100,000 CAD / year
Full-time
We are seeking a highly skilled Technical Support Specialist to operate at the core of our production support function. This role is responsible for owning complex incidents, ensuring…
Added 3 days ago
Physics Resource - Specialist
Calian Group
Saint-Gabriel-de-Valcartier, QC
Full-time
Calian is seeking a Physics Resource - Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 4 days ago
Senior Privacy, Security & AI Governance Consultant
CGI
Victoria, BC
Full-time
Provide oversight and guidance regarding administrative, technical and physical security controls.
Added 4 days ago
Engineering Lab Specialist
Ontario Tech University
Oshawa, ON
Full-time
Salary Range: Level 9 - Starting Salary, Step 1 $90,525
Added 4 days ago
Business Analyst
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 4 days ago
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively, ON
Full-time
Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network
Added 5 days ago
Business Analyst
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 5 days ago
Facilities Management Senior Specialist - Canada
CMA CGM
Montreal, QC
The Facilities Management Sr. Specialist provides area-level oversight and governance for facilities service delivery across the assigned portfolio, ensuring consistent, compliant, and…
Added 5 days ago
Project Cost Controller
Thales
Ottawa, ON
Full-time
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the…
Added 4 days ago
Satellite Control Technician
Calian in Space & Technology
Montreal, QC
Full-time
…critical role in the operation and maintenance of satellite systems. This position involves operating telemetry, tracking, and command systems in a real-time environment, monitoring…

Top Tier Talent Group

Technical Support II

Winnipeg, MB, Canada

Job type: Full-time
Workplace: Hybrid
Apply by: Oct 21, 2026
Experience: 2+ years of experience in an IT support, infrastructure, networking, or related technical role
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

L2 Technical Support Specialist

Location: Winnipeg, Manitoba

Employment Type: Full-Time

Work Arrangement: Hybrid

Salary: Competitive, based on experience

About The Opportunity

Our client is a growing technology services organization in Winnipeg focused on providing high-quality, white-glove IT support to its clients.

They are looking for an experienced L2 Technical Support Specialist to join their technical team. This is a hands-on opportunity for an IT professional who enjoys troubleshooting, solving technical problems, and working across networking, infrastructure, systems, and security environments.

The successful candidate will work alongside experienced technical professionals and have the opportunity to continue developing their technical skills within a collaborative environment.

The Role

As an L2 Technical Support Specialist, you will be responsible for resolving escalated technical issues that require a deeper level of troubleshooting and technical expertise than standard help desk support.

You will work across client environments, investigate technical issues, implement solutions, and escalate complex matters to senior technical resources when required.

Key Responsibilities

Provide Level 2 technical support for client environments
Troubleshoot and resolve escalated hardware, software, networking, and infrastructure issues
Diagnose and resolve network connectivity and performance issues
Support Cisco networking technologies
Assist with server, workstation, Microsoft, and infrastructure-related issues
Support cybersecurity-related troubleshooting and investigations
Assist with NOC/SOC activities and escalations
Work with senior engineers on complex technical issues
Perform system monitoring and troubleshooting
Document technical issues, resolutions, and client environments accurately
Maintain strong ticket documentation and follow established service processes
Participate in technical projects, deployments, and infrastructure initiatives
Identify recurring issues and recommend improvements
Communicate technical issues and solutions clearly to clients and internal teams
Escalate issues appropriately when they require L3 expertise
Maintain a high standard of client service and professionalism

Required Qualifications

2+ years of experience in an IT support, infrastructure, networking, or related technical role
Previous L2 or advanced help desk experience
Strong troubleshooting and analytical skills
Solid understanding of networking fundamentals
Experience with TCP/IP, DNS, DHCP, VPNs, and related networking concepts
Exposure to Cisco networking technologies
Experience supporting Microsoft environments
Strong customer service and communication skills
Ability to manage multiple tickets and competing priorities
Strong documentation and organizational skills
Comfortable working independently while also collaborating with a technical team

Nice to Have

MSP experience
NOC or SOC experience
CCNA certification
Field Effect or similar cybersecurity experience
Experience with Microsoft 365
Active Directory experience
Experience with virtualization technologies
Cloud infrastructure exposure
Previous experience supporting multiple client environments

The Ideal Candidate

The ideal candidate is a technically curious IT professional who enjoys solving problems rather than simply closing tickets.

You have progressed beyond traditional Level 1 support and are comfortable independently troubleshooting more complex technical issues.

You are someone who takes ownership, communicates well with clients, documents your work, and knows when to collaborate or escalate an issue.

This role would be well suited to an experienced Help Desk Technician, IT Support Specialist, Systems Administrator, Network Technician, or current L2 Support Technician looking to continue developing within a growing technical services organization.

Career Development

This position provides an opportunity to continue building technical expertise across networking, infrastructure, cybersecurity, and managed IT services.

High-performing technicians will have opportunities to take on increasingly complex technical responsibilities, work alongside senior engineers, develop specialized expertise, and progress toward senior technical or leadership positions.

Why Join?

Competitive compensation based on experience
Hybrid Winnipeg work environment
Hands-on exposure to networking, infrastructure, and cybersecurity
Opportunity to work alongside experienced technical professionals
Mentorship and technical development
Exposure to multiple client environments and technologies
Collaborative team culture
Clear opportunity for technical and career progression
Opportunity to make a direct impact on client experience

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support by troubleshooting and resolving escalated hardware, software, networking, and infrastructure issues. Collaborate with senior engineers on complex technical matters while maintaining accurate documentation and high standards of client service.

Requirements

Requires at least 2 years of experience in an IT support or networking role with strong troubleshooting and analytical skills. Candidates should have a solid understanding of networking fundamentals and experience with Microsoft environments.

Skills

Technical support
Troubleshooting
Networking
Infrastructure
Security
Cisco networking
TCP/IP
DNS
DHCP
VPN
Microsoft environments
Cybersecurity
System monitoring
Ticket documentation
Customer service
Communication

Benefits

Competitive compensation
Hybrid work environment
Mentorship
Technical development
Career progression

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L2 Support
Networking
Infrastructure
Cybersecurity
Cisco
TCP/IP
DNS
DHCP
VPN
Microsoft
NOC
SOC
System Monitoring
IT Support
Help Desk
Systems Administrator
Network Technician
Managed IT Services
Virtualization
Cloud Infrastructure
Active Directory
Microsoft 365
CCNA

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