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CA
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TOPRING

Conseiller / Conseillère service client – Customer Support Advisor

Granby, QC, Canada

Rémunération : Nous offrons un salaire compétitif variant de 24 $ à 30 $ selon l’expérience (ce salaire inclut une bonification potentielle de 10 %). · Full-time

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Job details

Pay: Rémunération : Nous offrons un salaire compétitif variant de 24 $ à 30 $ selon l’expérience (ce salaire inclut une bonification potentielle de 10 %).
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

Topring is a proudly Canadian company, well established in Granby, QC, that brings its expertise in compressed air to the manufacturing, automotive, and construction sectors. With our wide range of solutions and personalized advice, we help our customers improve productivity, reduce accident risks, and save energy.

We are looking for a Customer Support Advisor to join our team. In this key role, you will be the first point of contact for customers who reach out to Topring. Your challenge will be to understand their business and recommend solutions tailored to their needs. At Topring, we are fortunate to have built strong relationships with our customers. They value the quality of our service and the fact that they can quickly reach a real person, without having to navigate through a series of automated prompts.

WHAT YOU’LL DO

Answer incoming calls and gain a clear understanding of customer needs.
Advise customers on our products and recommend solutions tailored to their business realities, while highlighting the value of Topring’s solutions.
Process and enter orders into our computer system (SAP), ensuring appropriate follow-up.
Support customers with minor technical issues and coordinate resolution with our internal specialists for more complex situations.
Act as a resource for sales representatives while they are on the road by checking product availability, preparing quotations, and gathering the information needed to respond to customers.
Continuously develop and expand your knowledge of Topring’s solutions and the compressed air industry.
Follow established processes while actively contributing to their continuous improvement to ensure consistent and efficient service.

WHAT WE’RE LOOKING FOR

1+ year of customer service experience, ideally in a technical environment.
Proficient in both French and English, spoken and written (many of our customers are located outside Quebec, making bilingualism essential).
Strong communication skills and a customer-focused mindset.
Comfortable using technology and able to navigate efficiently between multiple software applications.
Knowledge of industrial and/or technical environments, or a strong interest in developing this knowledge.
Enjoy helping others and acting as a trusted partner to both customers and colleagues.
Strong attention to detail, initiative, and the ability to manage priorities in a fast-paced environment.
Important: Only candidates legally authorized to work in Canada will be considered.

Even if your profile does not match all these qualifications, we encourage you to apply if you are genuinely interested in the role. We are open to supporting the right person in developing the skills needed to succeed.

This is a permanent, full-time position with a daytime schedule, Monday to Friday: 8:00 a.m. to 4:30 p.m. on some days and 8:30 a.m. to 5:00 p.m. on others. Our office is in Granby, and we offer the flexibility to work remotely up to two days per week.

WHO YOU WILL BE COLLABORATING WITH

You will join the Customer Support team, which includes two other Customer Support Advisors, a Customer Support Coordinator, an After-Sales Specialist, and a Customer Support Assistant. You will report to the Customer Support Director and work closely with the sales team.
You will be at the heart of our operations and have the opportunity to collaborate with every team: Procurement, Technical, Administration, Marketing, Warehouse, IT, and Talent & Culture. The Topring team is made up of 75 passionate people with complementary strengths and interests.

WHAT ARE THE PERKS

Compensation: We offer competitive compensation ranging from $24.00 to $30.00 based on experience (this rate includes a potential 10% profit-sharing bonus). Compensation is reviewed annually.
Vacation & Flexible Time Off: We offer 3 weeks vacation per year and 3 paid personal days.
Work-life Balance: We offer a variety of programs that support genuine flexibility & employee well-being.
Benefits: We offer a comprehensive group insurance plan (including dental coverage), as well as access to telemedicine and an employee assistance program for you and your family.
Wellness Account: We provide $350 annually to help cover expenses that support a healthy lifestyle.
Training: We invest in professional development through training tailored to each team member's needs.
Growth Opportunities: We encourage career development based on each team member's strengths and interests.
Recognition & Team Spirit: We take the time to recognize achievements and celebrate successes through team activities and shared moments.

At Topring, we are committed to providing a healthy, respectful, and inclusive workplace where everyone belongs. We welcome and encourage applications from all qualified candidates. Let’s build something great, together!

To learn more about Topring: https://info.topring.com/en/careers

Read the full bilingual original

English follows

Topring est une entreprise fièrement canadienne, bien établie à Granby, qui met son expertise en air comprimé au service des secteurs manufacturier, automobile et de la construction. Grâce à notre vaste gamme de produits et à nos conseils personnalisés, nous aidons nos clients à améliorer leur productivité, à réduire les risques d’accident et à réaliser des économies d’énergie.

Nous sommes à la recherche d’un·e conseiller·ère service client pour se joindre à notre équipe. Dans ce rôle clé, vous serez le premier point de contact auprès des clients qui communiquent avec Topring. Votre défi sera de bien comprendre leur réalité et de leur proposer des solutions adaptées à leurs besoins. Chez Topring, nous avons le privilège d’entretenir de très bonnes relations avec nos clients. Ils apprécient la qualité de notre service ainsi que le fait qu’un humain leur répond rapidement, sans passer par une série de questions automatisées.

CE QUE VOUS FEREZ

Répondre aux appels entrants et bien comprendre les besoins des clients.
Conseiller les clients sur nos produits et leur proposer des solutions adaptées à leur réalité d’affaires, en mettant de l’avant la valeur ajoutée des solutions Topring.
Traiter et entrer les commandes dans notre système informatique (SAP), en assurant le suivi approprié.
Soutenir les clients lors de problèmes techniques mineurs et coordonner la résolution avec nos spécialistes internes pour les situations plus complexes.
Agir comme personne-ressource auprès des représentants des ventes lorsqu’ils sont sur la route, notamment en validant la disponibilité des produits, en préparant des soumissions et en rassemblant l’information nécessaire pour répondre aux clients.
Développer et enrichir continuellement vos connaissances des solutions Topring et du domaine de l’air comprimé.
Appliquer les processus établis, tout en contribuant activement à leur amélioration continue afin d’assurer un service cohérent et efficace.

CE QUE NOUS RECHERCHONS

1+ année d’expérience en service client, idéalement dans un environnement technique.
Bonne maîtrise du français et de l’anglais, à l’oral et à l’écrit (plusieurs de nos clients sont à l’extérieur du Québec, ce qui rend le bilinguisme essentiel).
Bonnes aptitudes en communication et forte orientation client.
À l’aise avec les outils technologiques et capable de naviguer efficacement entre plusieurs logiciels.
Connaissances du milieu industriel et/ou technique, ou fort intérêt à développer ces connaissances.
Aimer aider les autres et agir comme partenaire de confiance pour les clients et les collègues.
Rigueur, sens de l’initiative et bonne gestion des priorités dans un environnement en constante évolution.
Important : Seules les personnes légalement autorisées à travailler au Canada seront considérées dans le processus de recrutement.

Même si votre profil ne correspond pas à l’ensemble de ces critères, si vous avez un fort intérêt pour le rôle, nous vous encourageons à postuler. Nous sommes ouverts à accompagner la bonne personne dans le développement des compétences nécessaires.

Ce poste est permanent, à temps plein, avec un horaire de jour du lundi au vendredi : de 8 h à 16 h 30 certains jours et de 8 h 30 à 17 h les autres jours. Notre bureau est situé à Granby, et nous offrons la possibilité de faire du télétravail jusqu’à deux jours par semaine.

AVEC QUI COLLABOREREZ-VOUS

Vous rejoindrez l’équipe de service client, composée de deux autres conseillers service client, d’une coordonnatrice service client, d’une responsable service après-vente et d’une adjointe service client. Vous relèverez de la directrice du service client et travaillerez de près avec l’équipe des ventes.
Vous serez au cœur de nos opérations et aurez la chance de collaborer avec chacune des équipes : l’approvisionnement, le technique, l’administration, le marketing, l’entrepôt, les TI et talent et culture. L’équipe Topring est composée de 75 personnes passionnées, avec des forces et intérêts complémentaires.

QUELS SONT LES AVANTAGES

Rémunération : Nous offrons un salaire compétitif variant de 24 $ à 30 $ selon l’expérience (ce salaire inclut une bonification potentielle de 10 %). Le salaire est révisé annuellement.
Vacances et congés flexibles : Nous offrons 3 semaines de vacances par année et 3 journées de congé flexible payées.
Équilibre travail-vie personnelle : Nous offrons différents programmes pour favoriser la flexibilité réelle et le bien-être.
Assurances : Nous offrons un régime complet d’assurance collective (incluant le dentaire), ainsi que l’accès à la télémédecine et à un programme d’aide aux employés, pour vous et votre famille.
REER collectif : Nous cotisons à votre REER collectif afin de vous aider à épargner pour la retraite.
Compte mieux-être : Nous offrons 350 $ annuellement pour couvrir des dépenses liées aux saines habitudes de vie.
Formation : Nous investissons dans le développement professionnel en offrant des formations adaptées aux besoins de chacun.e.
Opportunités de croissance : Nous encourageons l'évolution de carrière de chaque membre de l'équipe, en fonction des forces et des intérêts de chacun.e.
Reconnaissance et esprit d’équipe : Nous prenons le temps de reconnaître les bons coups et de célébrer les réussites, avec des activités et des moments d’équipe.

Chez Topring, nous nous engageons à offrir un milieu de travail sain, respectueux et inclusif, où chaque personne a sa place. Nous accueillons et encourageons toutes les candidatures. Construisons quelque chose de formidable, ensemble.

Pour en apprendre davantage sur Topring et nos avantages : https://info.topring.com/fr/carrieres

--------------------------------------------------------------------------------

WHAT YOU’LL DO

Answer incoming calls and gain a clear understanding of customer needs.
Advise customers on our products and recommend solutions tailored to their business realities, while highlighting the value of Topring’s solutions.
Process and enter orders into our computer system (SAP), ensuring appropriate follow-up.
Support customers with minor technical issues and coordinate resolution with our internal specialists for more complex situations.
Act as a resource for sales representatives while they are on the road by checking product availability, preparing quotations, and gathering the information needed to respond to customers.
Continuously develop and expand your knowledge of Topring’s solutions and the compressed air industry.
Follow established processes while actively contributing to their continuous improvement to ensure consistent and efficient service.

WHAT WE’RE LOOKING FOR

1+ year of customer service experience, ideally in a technical environment.
Proficient in both French and English, spoken and written (many of our customers are located outside Quebec, making bilingualism essential).
Strong communication skills and a customer-focused mindset.
Comfortable using technology and able to navigate efficiently between multiple software applications.
Knowledge of industrial and/or technical environments, or a strong interest in developing this knowledge.
Enjoy helping others and acting as a trusted partner to both customers and colleagues.
Strong attention to detail, initiative, and the ability to manage priorities in a fast-paced environment.
Important: Only candidates legally authorized to work in Canada will be considered.

WHO YOU WILL BE COLLABORATING WITH

You will join the Customer Support team, which includes two other Customer Support Advisors, a Customer Support Coordinator, an After-Sales Specialist, and a Customer Support Assistant. You will report to the Customer Support Director and work closely with the sales team.
You will be at the heart of our operations and have the opportunity to collaborate with every team: Procurement, Technical, Administration, Marketing, Warehouse, IT, and Talent & Culture. The Topring team is made up of 75 passionate people with complementary strengths and interests.

WHAT ARE THE PERKS

Compensation: We offer competitive compensation ranging from $24.00 to $30.00 based on experience (this rate includes a potential 10% profit-sharing bonus). Compensation is reviewed annually.
Vacation & Flexible Time Off: We offer 3 weeks vacation per year and 3 paid personal days.
Work-life Balance: We offer a variety of programs that support genuine flexibility & employee well-being.
Benefits: We offer a comprehensive group insurance plan (including dental coverage), as well as access to telemedicine and an employee assistance program for you and your family.
Group RRSP: We contribute to your retirement savings through our Group RRSP program.
Wellness Account: We provide $350 annually to help cover expenses that support a healthy lifestyle.
Training: We invest in professional development through training tailored to each team member's needs.
Growth Opportunities: We encourage career development based on each team member's strengths and interests.
Recognition & Team Spirit: We take the time to recognize achievements and celebrate successes through team activities and shared moments.

To learn more about Topring: https://info.topring.com/en/careers

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, understand their needs, recommend suitable compressed-air products and solutions, and process orders in SAP with appropriate follow-up. Provide support for minor technical issues, coordinate complex cases with internal specialists, assist sales representatives, and contribute to continuous process improvement.

Requirements

At least one year of customer service experience is required, ideally in a technical environment, along with strong spoken and written French and English. Candidates should have strong communication and customer-service skills, be comfortable using multiple software tools, and demonstrate initiative, attention to detail, and effective priority management; industrial or technical knowledge is an asset or can be developed.

Skills

Customer Service
Bilingual Communication
Customer Needs Assessment
Product Advising
Order Processing
SAP
Technical Support
Quotation Preparation
Product Availability Checks
Sales Support
Process Improvement
Communication
Attention to Detail
Initiative
Priority Management
Industrial Product Knowledge

Benefits

Three Weeks of Vacation
Three Paid Personal Days
Flexible Work Arrangements
Group Health Insurance
Dental Insurance
Telemedicine
Employee Assistance Program
Group RRSP Contributions
Annual Wellness Account
Professional Development and Training
Career Growth Opportunities
Employee Recognition and Team Activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Compressed Air
Manufacturing
Automotive
Construction
SAP
Order Processing
Technical Support
Product Advising
Product Availability
Quotation Preparation
Sales Support
Customer Needs Assessment
Process Improvement
Bilingual French and English
Industrial Environment
Cross-Functional Collaboration
Procurement
Warehouse
Information Technology
After-Sales Service

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