Supervisor, Provisions

Provisions is your neighborhood cafe with everything you need throughout the day to dine in or take away.

We open early in the morning with coffee, fresh baked goods, and breakfast sandwiches. Throughout the afternoon and evening, we offer made-to-order sandwiches, slow-roasted rotisserie chicken, seasonal sides, and a selection of beer and wine to toast the day.

Part of Toptable Group, one of Canada leading restaurant groups. Led by Culinary Director, James Walt.

Who you are:

The FOH Supervisor, in collaboration with the Store Manager, will work closely with the leadership team to drive service each day and inspire team members to work together and hold one another accountable to the brand standards. The Supervisor is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all Front of House stations, including Barista, Cashier and Food Running.

What you'll do:

• Work with a sense of urgency and attention to detail at all times

• Effectively communicate with all FOH and BOH team members throughout service

• Training and guiding the FOH team to ensure excellence and success in each day

• Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars

• Ensure excellent maintenance of the dining room as well as storage areas and shared FOH/BOH spaces in the facility

• Get the store ready for daily service, including set-up of all stations; and for breakdown of all stations and deep cleaning at the end of the service

• Cashing out and EOD reporting

• Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense of urgency throughout the service 

• Provide guest conflict resolution and following up on any service issues

• Demonstrate expertise on all thing's espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service

• Responsible for menu updates in digital systems including daily updates of item counts

• Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations

• Demonstrates deep knowledge of Health Department standards

What we need from you:

• 1+ years of experience in a high-end cafe and/or service in a restaurant

• Food Handlers License an asset

• Serving it Right

• Problem-solving and delegation skills

• Strong verbal and written communication skills, ideally in two or more languages

• Able to accommodate a flexible schedule

• Able to stand for long periods of time

• Able to lift 50 pounds

What you'll get from us:

• Hourly rate of $21/hr plus tips*

• Ski pass loan program

• 20% dining discount throughout the Toptable family of restaurants

• Affordable Staff Housing Options available