Marine Agent - Operations Coordinator

Company Description TORMAR Shipping Agency is a Canadian-based maritime service provider with its main office in Montreal, Quebec and a broad network of agents across key Canadian ports. The company delivers 24/7, year-round support, meeting and often exceeding the expectations of major global clients. TORMAR’s experienced local operations team is well-versed in navigating Canada’s challenging and variable weather conditions to keep issues under control. The agency focuses on responsive, reliable service and encourages customers to reach out at any time to discuss operational needs and solutions.

Role Description The Marine Agent - Operations Coordinator is a full-time, on-site role based in Montreal, QC. This position coordinates day-to-day vessel operations, including arranging port calls, managing documentation, and liaising with ship owners, masters, terminal operators, and government authorities. The role involves monitoring schedules, cargo operations, and local conditions to anticipate and resolve operational issues, while ensuring compliance with regulations and company procedures. The Marine Agent - Operations Coordinator provides customer-focused service by keeping clients informed, preparing accurate reports, and responding promptly to operational inquiries. The role also supports invoicing and cost control activities, and may assist with business development opportunities related to agency services.

Qualifications

• Strong analytical skills to review operational data, anticipate issues, and support effective decision-making.
• Excellent communication abilities, including clear written and verbal communication in a multicultural and multilingual maritime environment.
• Customer service skills focused on responsiveness, professionalism, and building long-term client relationships.
• Sales awareness and the ability to identify opportunities to promote agency services and support business growth.
• Basic finance skills to assist with cost estimation, and invoice review.
• Experience in shipping, logistics, marine operations, or a related field is an asset.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks under time-sensitive conditions.
• Comfort working in a 24/7 operational environment, including occasional extended or irregular hours as needed.
• Proficiency with standard office software and operational communication tools.