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Added 5 mins ago
IM
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Toromont Cat

Order Analyst

Concord, ON, L4K 5E1, Canada

$53,125.00 to $66,407.50 · Full-time

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Job details

Pay: $53,125.00 to $66,407.50
Job type: Full-time
Experience: Post Secondary Education and 3+ years experience of CAT parts expediting
Posting language: English
Posted: Oct 5, 2026

Original job description

The order analyst performs all the imperative corporate parts expediting for Caterpillar including constant traffic improvements, cost and service improvements and timely delivery of emergency parts to all branch locations.

Pay Type	Full Time, Permanent
Compensation	$53,125.00 to $66,407.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As an Order Analyst, YOU will experience: (the below 5 bullet points are to be used in all cases, it does not change per dept/team, etc)

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate in safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiative
Utilizing the ECAN orderboard to strategically prioritize orders/escalation with CAT
Analyze orderboard to strategically escalate with CAT while maximizing revenue for ECAN Toromont and minimize customer impact
Investigate orderboard data to pre-escalate (pull in orders) to meet requirements
Use ECAN orderaboard to seek solutions such as alternate parts, souring from other dealers, reman or repair to meet ESD date for orders
Act as the main liaison with PSM’s, PSSR or leaders on escalation requests
Inform/provide recommendation to the ECAN Supply chain planning group on repetitive part shortage issues
Participate new project such as CPT or CCR and provide planned ordering guidance
If needed address branch queries as well as attending to the needs and concerns of daily branch functions
If needed instruct order analyst to purchase emergency parts and arrange carrier shipments for CAT Dealers in North America
When needed review, analyze and optimize traffic flow movements and improve turnaround time on expedited services to all branches
Overview emergency parts orders in a prompt manner

Must-haves for this role:

Post Secondary Education and 3+ years experience of CAT parts expediting
Capability to handle multiple escalation
Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
Highly organized with attention to detail and a sense of urgency to proactively purchase parts and work with customs/carriers to customer needs
Self-motivated with the ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
A positive team player with a mindset for continuous improvement
Computer and systems literate with proficiencies in Microsoft Office Applications including AS400
Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial
Willing and able to work flexible hours in support of the business needs

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Order Analyst is responsible for expediting corporate parts, managing orderboard escalations, and ensuring timely delivery to branch locations. They act as a liaison between supply chain planning and branch operations to resolve part shortages and optimize traffic flow.

Requirements

Candidates must have post-secondary education and at least 3 years of experience in CAT parts expediting. Proficiency in Microsoft Office and familiarity with systems like AS400, DBS, or CAT SIS is required.

Skills

Parts expediting
Order management
Supply chain planning
Communication
Interpersonal skills
Multitasking
Problem solving
Microsoft Office
AS400
DBS
CAT SIS
Logistics
Inventory management

Benefits

Health benefits
Competitive wages
Premiums
Flexible work schedules
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Order Analyst
Caterpillar
Toromont
Parts Expediting
Supply Chain
Logistics
Orderboard
AS400
DBS
CAT SIS
Inventory
Customer Service
Escalation Management
Traffic Flow
Emergency Parts
Procurement
Microsoft Office
Operations Support

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