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Toromont Cat

PM Service Scheduler

Sault Ste. Marie, ON, P6A 5K7, Canada
Sudbury, ON, P3Y 1K9, Canada
Thunder Bay, ON, P7C 6G9, Canada
Timmins, ON, P4N 7H6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Post-Secondary Education in a technical/mechanical program with a minimum 3 year experience in service operations would be an asset
Posting language: English
Posted: Oct 8, 2026

Original job description

The Preventative Maintenance Service Scheduler, is responsible for ensuring customer satisfaction and the timely and accurate execution of PM Services. The Preventative Maintenance Service Scheduler, will also be responsible for WIP (Work-In-Progress) administrative tasks for the Preventative Maintenance Service department and supporting the PM Business within the assigned Regions.

As a Preventative Maintenance Service Scheduler, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Schedule preventative maintenance services for Customer Agreements within the region as well as one-off PM Services required as per consistent alignment with Company targets
Update and manage Service Scheduler for PM services in a timely and accurate manner
Execute administration and WIP (work-in-progress) for jobs completed in the Preventative Maintenance Service Department
Open, structure, review and close PM work orders according to procedures/standard jobs, meeting invoice cycle requirements
Order parts in DBS using standard jobs
Send quotes and communicate with customers in order to get the approvals/POs required
Organize work and dispatch technicians
Assist in processing parts returns in a timely manner when required
Ensure proper reports such as PM Inspection, PSR, Oil Samples Registration and Pre-job Inspection have been completed prior to closing jobs
Communicate frequently and effectively with Customers, other PM Schedulers, PM Advisor, PM technicians, PM Supervisor, branches’ Supervisors and PSMs as well as EMS/CSA Planners, Coordinators, Analysts and Supervisors
Review and close preventative maintenance invoices within the region to meet invoicing cycle requirements
Provide exceptional communication before, during and after service to ensure customer satisfaction
Provide back-up to other Preventative Maintenance Schedulers, Advisor and Supervisor

Must-haves for this role:

Post-Secondary Education in a technical/mechanical program with a minimum 3 year experience in service operations would be an asset

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

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More about this job

Responsibilities

The PM Service Scheduler is responsible for coordinating preventative maintenance services, managing work orders, and ensuring timely administrative processing of work-in-progress tasks. They also serve as a key point of contact for customers and internal teams to ensure service efficiency and satisfaction.

Requirements

Candidates must have post-secondary education in a technical or mechanical program. A minimum of 3 years of experience in service operations is considered an asset for this role.

Skills

Service scheduling
Work-in-progress administration
Work order management
Customer communication
Technical documentation
Parts ordering
Technician dispatching
Invoicing
Data entry
Preventative maintenance planning
Safety compliance
Problem solving

Benefits

Wages
Benefits
Premiums

Visa sponsorship

Not detected in the job text

Keywords

Preventative Maintenance
Service Scheduler
WIP
Work-in-progress
Caterpillar
Toromont Cat
DBS
Work orders
Invoicing
Technician dispatch
Customer service
Service operations
Mechanical program
Inspection reports
Oil samples
Construction
Mining
Power generation
Safety policies

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