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Toromont Cat

Process & Quality Specialist

Bradford, ON, Canada

Pay: $69,520.00 – 86,900.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

The Process and Quality Specialist is responsible for improving the quality, reliability, and performance of remanufactured products throughout their service life. The role leads technical investigations involving warranty claims, premature failures, repeat failures, internal product non-conformances, quality concerns, and component reusability assessments. Working closely with production, branches, customers, Caterpillar representatives, and internal stakeholders, the Product Quality Specialist applies structured failure analysis and root cause analysis methodologies to identify failure mechanisms, determine root causes, and implement effective corrective actions that improve product reliability and reduce warranty exposure.

Pay Type

Full Time, Permanent

Compensation

$69,520.00 – 86,900.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Quality Specialist, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Applied Failure Analysis & Root Cause Investigation
Warranty Claims Investigation & Resolution
Product Reliability Assessment & Monitoring
Failure Mode Analysis & Corrective Action Development
Quality Risk Assessment & Mitigation
Non-Conformance & Quality Escape Management
Corrective and Preventive Action (CAPA) Management
Product Quality Auditing & Inspection Support
Technical Troubleshooting & Problem Resolution
Component Evaluation, Reusability & Repair Standards
Quality Improvement & Continuous Improvement Initiatives
Warranty, Failure & Quality Data Analysis
Statistical Analysis, Reporting & Performance Metrics
Cross-Functional Technical Support & Stakeholder Collaboration
Technical Documentation, Reporting & Knowledge Sharing

Must-haves for this role:

Apply structured methodologies to identify failure modes, root causes, contributing factors, and corrective actions.
Analyze technical, quality, and reliability data to identify trends, assess risks, and develop evidence-based solutions.
Demonstrate knowledge of heavy equipment systems, components, technical specifications, inspection criteria, and quality processes.
Drive quality improvement initiatives through investigation findings, corrective actions, and reliability-focused recommendations.
Prepare and present clear technical reports, findings, and recommendations to technical and non-technical stakeholders.
Work effectively with production teams, branches, customers, management, and technical representatives to resolve product-quality concerns.
Manage multiple investigations, documentation requirements, priorities, and follow-up activities while maintaining accuracy and thoroughness.
Demonstrate integrity, accountability, sound decision-making, and relevant education, technical experience, or certifications in quality, reliability, failure analysis, or related disciplines.
College diploma, university degree, trade certification, or equivalent technical experience in mechanical engineering, engineering technology, heavy equipment, automotive technology, quality, reliability, or a related field.
Experience in quality assurance, warranty, failure analysis, reliability, product support, manufacturing, or remanufacturing.
Technical experience with engines, powertrain, hydraulics, torque converters, transmissions, or other heavy-equipment components.
Experience performing Applied Failure Analysis, root cause analysis, and technical investigations.
Experience interpreting technical specifications, service information, inspection criteria, and component reusability guidelines.
Experience with Caterpillar products, systems, and technical information is an asset.
Training or certification in Applied Failure Analysis, FMEA, Lean, Six Sigma, auditing, or non destructive testing is an asset.

About Toromont Reman

Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers' equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry's best warranty.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

Investigate warranty claims, failures, non-conformances, and component reusability concerns using structured failure and root cause analysis. Develop and track corrective actions, assess product reliability and quality risks, analyze performance data, and communicate findings to internal and external stakeholders.

Requirements

Requires a relevant college diploma, university degree, trade certification, or equivalent technical experience, along with experience in quality, warranty, failure analysis, reliability, product support, manufacturing, or remanufacturing. Candidates should have heavy-equipment component knowledge, experience with technical investigations and specifications, and the ability to analyze data, prepare reports, and coordinate multiple investigations; Caterpillar experience and relevant quality certifications are assets.

Skills

Applied Failure Analysis
Root Cause Analysis
Warranty Claims Investigation
Failure Mode Analysis
Corrective and Preventive Action Management
Product Reliability Assessment
Quality Risk Assessment
Non-Conformance Management
Technical Troubleshooting
Component Evaluation
Data and Statistical Analysis
Technical Reporting
Heavy Equipment Systems
Quality Auditing
Cross-Functional Collaboration
Continuous Improvement

Benefits

Competitive Wages
Benefits
Premiums
Performance-Based or Discretionary Bonuses
Flexible Work Schedules
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Applied Failure Analysis
Root Cause Analysis
Failure Mode Analysis
Warranty Claims
Product Reliability
Corrective and Preventive Action
FMEA
Lean
Six Sigma
Quality Auditing
Non-Destructive Testing
Heavy Equipment
Caterpillar
Engines
Powertrain
Hydraulics
Torque Converters
Transmissions
Component Reusability
Remanufacturing
ISO 9001
Technical Specifications
Inspection Criteria
Statistical Analysis
Quality Risk Assessment
Non-Conformance Management
Warranty Data Analysis
Continuous Improvement

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