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Toromont Cat

Product Support Sales Representative (PSSR) - Crushing

Concord, ON, L4K 5E1, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 5 years of experience in product support sales
Posting language: English
Posted: Oct 28, 2026

Original job description

Toromont Cat is seeking a PSSR to join our team in Concord, ON. The goal of the Product Support Sales Representative (PSSR) - Crushing is to establish, qualify and maintain contact with our customers in the region and increase sales of parts and service solutions through technical expertise and exceptional relationship building with the maintenance planners.

As a Product Support Sales Representative, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
Promote and increase parts sales, exchange components and provide customer support to secure agreements
Assist in the development of programs to achieve objectives aligned with the department to support the customer base
Assist in building marketing/prospecting plans and closing strategies for new business
Conduct presentations to promote Caterpillar parts and service through our service facilities
Collaborate with customers to reduce the operating cost of their Caterpillar fleet through Repair before Failure,
Preventative Maintenance, Predictive Maintenance (Planned Component Replacement and Contamination Control)
Collaborate with respective MSRs and ISRs to promote a team selling approach
Develop and implement a yearly territory plan aligned with regional and Corporate objectives
Keep customers current on new products and offerings from Caterpillar
Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible

Must-haves for this role:

Post-secondary education
Minimum 5 years of experience in product support sales

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws

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More about this job

Responsibilities

The Product Support Sales Representative is responsible for establishing and maintaining customer relationships to increase sales of parts and service solutions. They will develop territory plans, conduct presentations, and collaborate with customers to reduce operating costs through proactive maintenance strategies.

Requirements

Candidates must possess a post-secondary education and a minimum of 5 years of experience in product support sales. The role requires strong technical knowledge and the ability to build effective relationships with maintenance planners.

Skills

Sales
Relationship building
Technical expertise
Prospecting
Marketing planning
Customer support
Preventative maintenance
Predictive maintenance
Territory planning
Team selling
Presentation skills
Negotiation

Benefits

Competitive wages
Benefits
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Product Support Sales Representative
Crushing
Caterpillar
Parts sales
Service solutions
Maintenance planners
Repair before failure
Preventative maintenance
Predictive maintenance
Planned component replacement
Contamination control
Territory plan
Prospecting
Construction
Mining
Power generation
Sales
Customer experience

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