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Added 8 mins ago
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Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
Reporting directly to the Vice President, Resilience Management within Protect Platform, the Senior Manager, Analytics and Insights will provide value-added support to effectively and…
Added 8 mins ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
…project plans, estimations, timelines and status updates to support management team / clients on prioritizing new and existing projects against IT requirements and business…
Added 8 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
…forward-thinking. We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities. Within our core values,…
Added 8 mins ago
TG
Planet Fitness - Fitness Trainer - Full Time - Merivale
Taymax Group
Ottawa, ON
- Full-time
We're committed to bringing passion and customer focus to the business.
Added 8 mins ago
TG
Planet Fitness - Member Services Representative - Full Time - Oshawa
Taymax Group
Oshawa, ON
- Full-time
We're committed to bringing passion and customer focus to the business.
Added 8 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Ottawa, ON
The Interim Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations…
Added 8 mins ago
Administration & Systems - Manager Administration
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
…strategy and image. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market, while achieving…
Added 8 mins ago
Assistant Resident Manager (Kelowna)
Realstar
Kelowna, BC
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 8 mins ago
Assistant Resident Manager Team (Kelowna)
Realstar
Kelowna, BC
Realstar is currently seeking an Assistant Resident Manager 2-Person Team. These roles come with the opportunity to live on-site, with a schedule that includes four weekdays, every other…
Added 8 mins ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day…
Added 8 mins ago
Warehouse Leadhand Kitchener
Tepperman's
Kitchener, ON
You take pride in handling products properly, working independently with minimal supervision, and delivering professional customer service.
Added 8 mins ago
Sales Consultant Windsor
Tepperman's
Windsor, ON
Reporting to the Sales Manager, the Sales Consultant helps families create beautiful, functional spaces by providing expert advice and personalized solutions in furniture, mattresses,…
Added 8 mins ago
MD
Service Desk Manager - End User Support - Information Syst Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Service Desk Manager - End User Support
Added 8 mins ago
NC
Administrative Assistant
Native Counselling Services of Alberta
Lethbridge, AB
- $36,500 to $40,000 CAD / year
- Full-time
…organization, committed to providing culturally relevant and holistic support services to individuals requiring assistance with their court matters. The administrative assistant plays a…
Added 8 mins ago
NR
Financial & Special Projects Consultant
Niagara Region
ON · Niagara, ON
- Full-time
…recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also…
Added 8 mins ago
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5747 - Seasonal Sales Help
Lids
Oshawa, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 8 mins ago
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7703 - Seasonal Sales Help
Lids
Markham, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 8 mins ago
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5767 - Seasonal Sales Help
Lids
Peterborough, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 8 mins ago
HL
Communications Specialist, 12-18 month contract
High Liner Foods
Mississauga, ON
- Full-time
…and external communications programs. Reporting to the Senior Manager, Communications, this role works with leaders and cross-functional teams to develop and deliver communications that…
Added 8 mins ago
L
5729 - Seasonal Sales Help
Lids
Barrie, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 8 mins ago
TH
Overnight Freight Associate Part Time (PETERBOROUGH)
The Home Depot Canada
Peterborough, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 8 mins ago
TH
Associé(e) stationnement (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 8 mins ago
L
5718 - Seasonal Sales Help
Lids
Newmarket, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 8 mins ago
O
restaurant manager
ONroute
Port Hope, ON
- Full-time
Added 8 mins ago
L
5726 - Seasonal Sales Help
Lids
Sudbury, ON · Greater Sudbury, ON
- $17.95 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…

Toromont Cat

Service Advisor

Concord, ON, L4K 1B7, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 2, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Toronto! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Contract	Until June 30, 2027
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

Schedule equipment repairs and preventative maintenance, coordinate technicians and service teams, and keep customers informed throughout the repair process. Manage work orders, parts and tools, warranty and goodwill claims, service reports, and daily work-in-progress reviews to support timely invoicing and performance metrics.

Requirements

Requires a minimum of five years of experience in service operations and a minimum of post-secondary education. The role also calls for effective coordination, customer communication, scheduling, and work-order management.

Skills

Service Operations
Repair Scheduling
Preventative Maintenance Scheduling
Customer Support
Work Order Management
Service Scheduler Management
Warranty Processing
Goodwill Processing
Parts Sourcing
Technician Coordination
Work-in-Progress Management
Invoicing
Service Reporting
Deadline Management
Health and Safety Compliance
Environmental Safety

Benefits

Competitive Wages
Benefits
Premiums
Performance-Based or Discretionary Bonuses
Flexible Work Schedules
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Operations
Equipment Repairs
Preventative Maintenance
Service Scheduling
Technicians
Service Supervisor
Work Orders
Service Letters
Warranty Status
Customer Pay Arrangements
Parts Sourcing
Tools
Shipping Instructions
Local Purchases
Invoicing
Warranty Claims
Goodwill Claims
Service Reports
Work-in-Progress
Key Performance Indicators
Caterpillar
Construction
Mining
Power Generation
Health and Safety
Environmental Safety

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