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Added 6 mins ago
WH
Financial Services Manager
WESTGATE HONDA
London, ON
- Full-time
…customer experiences while maximizing finance and protection product…
Added 6 mins ago
LG
Seasonal Beauty Advisor - Part Time - Park Royal
L'OCCITANE Group (B Corp)
BC · West Vancouver, BC
- Part-time
…sensorial experience. With genuine hospitality, thoughtful product recommendations, and a passion for gifting, you will assist guests in discovering meaningful ways to celebrate the ones…
Added 6 mins ago
T
Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
Reporting directly to the Vice President, Resilience Management within Protect Platform, the Operational Resilience Advisor will act as the key voice of the resilience program while…
Added 6 mins ago
T
Estate Planning Advisor (Insurance)
TD
Kingston, ON · Ottawa, ON
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 6 mins ago
T
Senior Account Manager, Private Client Advice
TD
Markham, ON · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
The HNW staff will also have tiered binding authority with this HNW advisor having a binding authority of $9,999,999MM
Added 6 mins ago
Sales Representative - Ottawa
Encore Market Engagement
Ottawa, ON
…brands, you will build strong retail relationships, improve product availability and visibility, and execute sales and merchandising initiatives that support business…
Added 6 mins ago
Sales Representative - Laurentides, QC
Encore Market Engagement
Montcalm, QC
Added 6 mins ago
Sales Representative - Joliette, QC
Encore Market Engagement
Joliette, QC
Added 6 mins ago
D
Personal Finance Advisor, Assigned Clientele
Desjardins
Rawdon, QC · Caisse Desjardins De Montcalm et de la Ouareau
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 6 mins ago
Sales Representative - Chateauguay, QC
Encore Market Engagement
Châteauguay, QC
Added 21 mins ago
CE
Principal Strategic Deal Maker- Sales Executive
Capgemini Engineering
Mississauga, ON
- Full-time
…multiple industries. The individual will be viewed as a trusted advisor to executive clients, helping organizations navigate digital transformation, operational improvement, modernization,…
Added 21 mins ago
Sales Representative - Boucherville, QC
Encore Market Engagement
Boucherville, QC
Added 21 mins ago
LE
Seasonal Beauty Advisor - Part Time - Park Royal
L'Occitane En Provence
West Vancouver, BC
- Part-time
…sensorial experience. With genuine hospitality, thoughtful product recommendations, and a passion for gifting, you will assist guests in discovering meaningful ways to celebrate the ones…
Added 21 mins ago
B
Senior Relationship Manager, Commercial Banking
BMO
Mississauga, ON · Oakville, ON · Peterborough, ON · Toronto, ON · FCP
- Full-time
…financial solutions that fuel business success. As a trusted advisor, we deliver a full suite of commercial banking capabilities including lending, treasury management, cash management,…
Added 37 mins ago
LA
Automotive Parts Representative
Lordco Auto Parts
Powell River, BC
- $18.7 to $24.1 CAD / hour
- Full-time
Added 37 mins ago
S
Beauty Advisor - Part Time
Sephora
Sudbury, ON
- $19.2 to $22.6 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 37 mins ago
R
sales advisor - building material
RONA
Quebec, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 52 mins ago
B
Client Technical Support Specialist - Term
Benevity
Remote, Canada
- $46,800 to $64,350 CAD / year
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 52 mins ago
B
Client Technical Support Specialist - Term
Benevity
Remote, Canada
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 52 mins ago
J
Legal Operations Associate (Remote)
Jerry.ai
Remote, Canada
- $65,000 to $80,000 USD / year
- Full-time
- Remote
Consumer escalations: Investigate complex escalations to their root cause, work with Product, Operations, and Engineering on the fix, and turn recurring issues into compliance training for…
Added 1 hour ago
C
Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may…
Added 1 hour ago
AT
Customer Success Manager - Aviation
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
As part of the Customer Success team, you'll be in charge of a portfolio of customers and will act as a trusted advisor to them.
Added 1 hour ago
SC
Member Experience Advisor - Claresholm
Servus Credit Union
Claresholm, AB
- Part-time
We are hiring for a Part time Member Experience Advisor to join our Claresholm Branch!
Added 2 hours ago
C
Account Representative- Sales Training Program (Toronto) January 18, 2027 Start Date
CDW
Toronto, ON
- Full-time
…need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales training,…
Added 2 hours ago
D
Product Owner - Product management
Desjardins
Montreal, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…

Toromont Cat

Service Advisor

Concord, ON, L4K 1B7, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 2, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Toronto! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Contract	Until June 30, 2027
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

Schedule equipment repairs and preventative maintenance, coordinate technicians and service teams, and keep customers informed throughout the repair process. Manage work orders, parts and tools, warranty and goodwill claims, service reports, and daily work-in-progress reviews to support timely invoicing and performance metrics.

Requirements

Requires a minimum of five years of experience in service operations and a minimum of post-secondary education. The role also calls for effective coordination, customer communication, scheduling, and work-order management.

Skills

Service Operations
Repair Scheduling
Preventative Maintenance Scheduling
Customer Support
Work Order Management
Service Scheduler Management
Warranty Processing
Goodwill Processing
Parts Sourcing
Technician Coordination
Work-in-Progress Management
Invoicing
Service Reporting
Deadline Management
Health and Safety Compliance
Environmental Safety

Benefits

Competitive Wages
Benefits
Premiums
Performance-Based or Discretionary Bonuses
Flexible Work Schedules
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Operations
Equipment Repairs
Preventative Maintenance
Service Scheduling
Technicians
Service Supervisor
Work Orders
Service Letters
Warranty Status
Customer Pay Arrangements
Parts Sourcing
Tools
Shipping Instructions
Local Purchases
Invoicing
Warranty Claims
Goodwill Claims
Service Reports
Work-in-Progress
Key Performance Indicators
Caterpillar
Construction
Mining
Power Generation
Health and Safety
Environmental Safety

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